By the Cliont product team
Medicare appeals lead intake software for elder law professionals

See the appeal deadline before you book a consultation

Cliont's Medicare Appeals intake asks whether the denial is still within the appeal window, confirms who holds authority to act for the member, and collects the written denial notice before the file reaches your team.

Video greetingGuided intakeDocument uploadInstant lead scoring
Live previewQuestion 1 of 7
Is the issue you want help with about Medicare (not Medicaid or private insurance)?
Yes
No

The exact intake your medicare appeals leads complete

This is the real 7-question guided intake for Medicare Appeals — the same flow your customers finish before you ever pick up the phone.

Preview
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What a qualified medicare appeals lead should tell you

Medicare Appeals covers a challenge to a Medicare (not Medicaid) denial, reduction, termination, or overpayment notice on a covered service, filed within the appeal deadline by the member or their authorized representative.

  • Issue Want Help With
  • Received Medicare Denial, Reduction,
  • Decision About Care Or
  • Still Within Deadline Appeal,
  • Have Written Notice Or
  • Medicare Member Involved, Or
  • This Denial Or Repayment

The questions your team needs answered

Every medicare appeals intake asks these — and why each one matters.

QuestionWhy it matters
Is the issue you want help with about Medicare (not Medicaid or private insurance)?Confirms the matter is actually a Medicare issue rather than Medicaid or private insurance before it consumes attorney time.
Have you received a Medicare denial, reduction, termination, or overpayment/repayment notice that you want to challenge?Verifies an actual denial, reduction, termination, or overpayment notice exists to appeal, not just a general Medicare question.
Is the decision about your care or coverage (for example, a hospital stay, skilled nursing, home health, hospice, doctor services, tests, equipment, or prescription drugs)?Identifies which category of care was denied so the case can be matched to the right procedural approach.
Are you still within the deadline to appeal, or did you receive the notice within the last 6 months?Flags whether the statutory appeal window is still open, which largely determines whether the case is still viable.
Do you have the written notice or letter from Medicare (or the plan) showing the decision and date?Confirms whether the written notice with the decision and date is available, since an appeal must reference that specific document.
Are you the Medicare member involved, or do you have legal permission to act for them (such as power of attorney or authorized representative)?Verifies the person filling out the intake has legal authority to act for the Medicare member, screening out unauthorized third parties.
Has this denial or repayment demand caused you to owe money, lose services, or risk losing needed care?Surfaces whether the denial is causing financial harm or loss of needed care, signaling how urgently the case needs attention.

How Cliont scores medicare appeals leads

Every answer is weighted automatically — no manual review required.

Value signals

  • Issue Want Help With: yes
  • Received Medicare Denial, Reduction,: yes
  • Decision About Care Or: yes
  • Still Within Deadline Appeal,: yes
  • Have Written Notice Or: yes
  • Medicare Member Involved, Or: yes

See the lead your team receives

Medicare Appeal Lead

88/100
High Priority
Issue typeMedicare (not Medicaid or private insurance)
Notice receivedSkilled nursing denial, 3 weeks ago
Within appeal deadlineYes
Authority to actPower of attorney for parent
Written notice on handYes
Impact of denialLosing skilled nursing coverage
Delivered to: Email · CRM · SMS notification

From first click to qualified lead

Follow people and businesses seeking counsel through one smooth, guided flow.

They land & meet you

Your video greeting plays instantly — a real face instead of a blank form.

They explain the matter

Smart questions adapt to their matter and capture the full scope.

They share the documents

The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.

You get a ready lead

Scored and qualified — waiting for you to win it.

Built for medicare appeals workflows

Cliont capabilityMedicare Appeals application
Conditional branchingFollows up when a caller isn't the Medicare member to confirm power of attorney or authorized representative status before the case is scored.
Document uploadCollects the actual Medicare denial, reduction, termination, or overpayment notice so the attorney has the decision date on hand before the consultation.
Lead scoringWeights appeal-deadline status and legal authority to act heavily, so stale notices or unauthorized inquiries surface lower than active, in-window appeals.
CRM routingSends leads with a valid, in-deadline denial and confirmed authority directly to your CRM for attorney review.

Common medicare appeals lead scenarios

Denial inside the appeal window

A skilled nursing or hospital denial arrived recently and the client still holds valid authority to act, so the intake surfaces it as a high-priority appeal.

Adult child inquiring for parent

The caller isn't the Medicare member, so the intake checks for power of attorney or authorized representative status before the case moves forward.

Old notice past appeal deadline

The denial letter is more than six months old with no active appeal right, so the intake flags a weaker case for the attorney's own judgment rather than an automatic consultation.

Medicaid issue mistaken for Medicare

The prospective client actually has a Medicaid or private insurance dispute, which the intake identifies early so it isn't booked as a Medicare appeal.

Overpayment demand cutting off care

A repayment or overpayment notice is causing the client to owe money or lose needed services, which the intake surfaces as a time-sensitive matter.

Connect Cliont to your workflow

Send leads

HubSpot, HighLevel, Salesforce, JobNimbus

Book matters

Google Calendar, Outlook Calendar, Calendly

Notify your team

Email, SMS, Slack

Automate follow-up

Zapier, Webhooks, API

Simple, transparent pricing

Choose the plan that works for your business.

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$397 / month
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  • Unlimited intake forms
  • Custom video greetings
  • AI-powered voice bot
  • English + Spanish support
  • Automatic lead scoring
  • Digital estimates & e-signatures
  • Photo, video & file upload
  • Advanced analytics dashboard
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Pay Per Lead

Only pay when you receive a qualified lead.

$47 / qualified lead
No setup fees · No monthly fees
  • Unlimited intake forms
  • Custom video greetings
  • AI-powered voice bot
  • English + Spanish support
  • Automatic lead scoring
  • Digital estimates & e-signatures
  • Photo, video & file upload
  • Charged only for submitted leads
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Medicare Appeals lead-intake FAQs

How does the intake tell Medicare appeals apart from Medicaid or private insurance disputes?

The first intake question confirms the issue is specifically about Medicare, not Medicaid or a private plan, so mismatched inquiries are flagged before they reach your calendar.

What happens if the person filling out the intake isn't the Medicare member?

The intake asks whether the caller is the member or has legal authority to act for them, such as power of attorney, so you know upfront whether representative documentation will be needed.

Can the intake catch appeals that are already past the deadline?

Yes, the intake asks whether the client is still within the appeal window or received the notice within the last six months, which is one of the heaviest-weighted signals in the score.

What documentation does the intake collect before the consultation?

It asks whether the client has the written denial or decision notice showing the date, and required uploads capture that notice directly so it's available before the call.

Does the intake distinguish between different types of denied care?

Yes, it asks whether the decision involves hospital stays, skilled nursing, home health, hospice, doctor services, tests, equipment, or prescription drugs, which helps route the case appropriately.

What if the client doesn't have the denial letter yet?

The intake still records the response and lowers the weight rather than disqualifying the lead outright, since the letter can often be obtained before or during the first consultation.

Turn medicare appeals visitors into qualified cases

Give every medicare appeals visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.