Product liability intake that captures defect details and proof up
The intake captures how the injury happened, whether the product was used as intended, and what medical treatment followed, plus photos of the product, packaging, and receipts, so you see defect and proof strength before you offer a free consultation.
The exact intake your product liability leads complete
This is the real 7-question guided intake for Product Liability — the same flow your customers finish before you ever pick up the phone.
What a qualified product liability lead should tell you
Product liability claims involve injury or illness caused by a consumer product that was used as intended but was defective, unsafe, or missing adequate warnings, and the intake needs to establish the product, the defect theory, and proof of purchase or ownership.
- Get Injured Or Become
- Use Product In Normal
- Believe Product Was Defective,
- Medical Treatment Or Have
- This Happen Within Last
- Identify Product And Who
- Still Have Product, Its
The questions your team needs answered
Every product liability intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Did you get injured or become ill after using or being near a consumer product? | This confirms the core injury-from-product fact pattern that the entire claim depends on. |
| Did you use the product in a normal or intended way (or in a way a typical person would use it)? | A no answer signals possible misuse, which weakens a defect theory even when the injury is real. |
| Do you believe the product was defective, unsafe, or lacked clear warnings or instructions? | Belief in a defect or missing warning is the legal theory the claim will need to prove. |
| Did you need medical treatment or have ongoing symptoms because of the injury or illness? | Documented treatment or ongoing symptoms turns a complaint into a claim with real, provable damages. |
| Did this happen within the last 3 years? | Recency matters because product liability claims are commonly subject to a filing deadline. |
| Can you identify the product and who made or sold it (for example, the brand, store, or manufacturer)? | Naming the manufacturer or seller is often the difference between a viable defendant and a dead end. |
| Do you still have the product, its packaging, photos, receipt, or other proof of what it was? | Retained product, packaging, or a receipt is often the only physical evidence tying the injury to a specific product. |
How Cliont scores product liability leads
Every answer is weighted automatically — no manual review required.
Value signals
- Get Injured Or Become: yes
- Use Product In Normal: yes
- Believe Product Was Defective,: yes
- Medical Treatment Or Have: yes
- This Happen Within Last: yes
- Identify Product And Who: yes
Urgency signals
- Believe Product Was Defective,
See the lead your team receives
Product Liability Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for product liability workflows
| Cliont capability | Product Liability application |
|---|---|
| Conditional intake logic | If a caller says the product was used in an unusual way, the intake still completes the full sequence but the answer is weighted lower rather than disqualifying the lead outright. |
| Weighted scoring engine | Belief in a defect, need for medical treatment, and a recent timeline are the heaviest-weighted answers, so matters with all three land in your High Priority band automatically. |
| Document capture | The intake collects the product, packaging, or receipt directly from the caller so your team has proof of purchase attached to the lead before the first call. |
| CRM routing | Only leads that clear your scoring threshold are sent to the CRM, so time isn't spent chasing claims where the product can't be identified and no proof was retained. |
Common product liability lead scenarios
Recent injury, clear defect, treated
Caller was hurt within the last three years, believes the product was defective or lacked warnings, and already received medical treatment. This combination scores highest and moves straight to your CRM as high priority.
Product used in an unusual way
Caller admits the product was used off-label or in a way a typical person wouldn't, which weakens the defect theory and lowers the score even if the injury and treatment are real.
Can't name the manufacturer
Caller is confident the product caused harm but can't identify the brand, store, or maker and no longer has the product, packaging, or receipt, making the claim harder to build before a consultation.
Old exposure, possible time-bar
Injury or illness happened more than three years ago, which flags a potential statute of limitations issue the intake surfaces before your team spends time on the file.
Illness with no treatment yet
Caller believes a product made them sick but hasn't sought medical care or has no ongoing symptoms, which lowers the score relative to a documented, treated injury.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book matters
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More personal injury intake templates
Product Liability lead-intake FAQs
What happens if the caller can't identify who made the product?
The intake still asks whether they believe the product was defective and whether they still have it, its packaging, or a receipt, so you can see whether identification is likely recoverable before booking a consultation.
Does the intake flag cases outside the typical filing window?
Yes. The intake asks whether the injury or illness happened within the last three years, and answers outside that window score lower so you can prioritize accordingly.
How does the intake handle misuse of the product?
It asks whether the product was used in a normal or intended way. A no answer lowers the score because misuse weakens the defect argument, even if the injury itself is serious.
What documents or photos does the intake collect?
Callers are asked whether they still have the product, its packaging, a receipt, or other proof, and the required uploads let them submit photos of the product and any purchase documentation directly into the lead record.
Can this intake also cover a Defective Product Injuries or Dangerous Drugs matter?
This page is built specifically for the product liability catalog. Defective Product Injuries and Dangerous Drugs and Medical Devices are separate sibling subservices with their own question sets.
How is the lead score calculated from these answers?
Every yes/no answer in the catalog carries its own weight, so a claim with a recent injury, a believed defect, medical treatment, and an identifiable manufacturer scores far higher than one missing several of those elements.
Turn product liability visitors into qualified cases
Give every product liability visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.