Commercial waste intake that asks what your team actually needs to know
Ask about property type, materials to be collected, and whether the site has dedicated bin space, then attach photos of the collection area before a lead ever reaches your CRM.
Preview your commercial waste collection intake
Explore 7 questions from the Commercial Waste Collection template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified commercial waste collection lead should tell you
Recurring or one-time pickup service for a commercial property's waste and recyclable materials, qualified by property type, material mix, and how soon collection needs to start.
- Property Waste Collection Service
- Materials Be Collected
- Often Waste Be Collected
- Have Authority Arrange Or
- Property Without Active Waste
- There Dedicated Space Or
- Soon Collection Service Begin
The questions your team needs answered
Every commercial waste collection intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs waste collection service? | Segments the lead so you can route, price, and prioritize it correctly. |
| What materials need to be collected? | Segments the lead so you can route, price, and prioritize it correctly. |
| How often does the waste need to be collected? | Distinguishing a one-time pickup from a recurring schedule changes whether the lead should be treated as a single job or a longer-term commercial account. |
| Do you have authority to arrange or approve this service for the property? | A lead without authority to approve the contract still gets captured but scores lower, since your team can't finalize a deal without the actual decision-maker. |
| Is the property currently without an active waste collection contract? | A property with no active collection contract is both an urgent and a high-value signal, since it represents an open, unclaimed account rather than a switch negotiation. |
| Is there dedicated space or a designated area for waste bins or containers? | Confirming dedicated bin or container space upfront avoids scheduling a site assessment for a property that can't physically accommodate the service yet. |
| How soon do you need collection service to begin? | An immediate start date pushes the lead's score up significantly compared to someone only planning for the future, helping your team prioritize which enquiries to call first. |
How Cliont scores commercial waste collection leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Have Authority Arrange Or: yes
- Property Without Active Waste: yes
- There Dedicated Space Or: yes
- Within a month
- Planning for the future
Urgency signals
- Property Without Active Waste
- Immediately
Disqualifiers
- Not sure yet
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Commercial Waste Collection Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for commercial waste collection workflows
| Cliont capability | Commercial Waste Collection application |
|---|---|
| Weighted scoring engine | Combines approval authority, current contract status, bin space availability, and start-date urgency into a single score, so a decision-maker with no contract and an immediate start ranks above a browsing inquiry. |
| Multi-select intake fields | Lets a property owner select multiple material types in one step, including hazardous or regulated materials, so your team knows the full waste stream before quoting containers. |
| CRM routing | Sends only leads that clear your score threshold into your CRM, keeping properties still 'planning for the future' out of your active pipeline until they're ready. |
| Guided video or form widget | Prompts the property contact to show the proposed bin location and truck access route on camera, so your team can gauge site feasibility before scheduling a visit. |
Example commercial waste collection lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Property with no active contract
A facility manager reports the site currently has no waste collection contract in place, which the intake flags as both urgent and high value alongside the requested start date.
Construction site setting up service
A development or construction site needs collection for construction debris, but frequency is still undecided and bin placement hasn't been finalized, so the lead routes for follow-up rather than immediate scheduling.
Office manager without sign-off authority
A tenant or facilities coordinator inquires but isn't the one who can approve the contract, which the intake weighs lower than a lead coming directly from an owner or authorized decision-maker.
Retail chain comparing vendors mid-contract
A retail or restaurant location already has an active contract and is only planning for the future, so the intake captures the enquiry without treating it as an urgent switch.
Connect Cliont to your workflow
Connect your CRM
HubSpot, HighLevel, monday.com
Connect your legal software
Lawmatics, MyCase, Clio Manage and Clio Grow
Notify your team
Email, SMS, Slack
Configure other destinations
Google Sheets, configured webhooks, Zapier and API workflows
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More waste and recycling intake templates
Commercial Waste Collection lead-intake FAQs
How does the intake decide which commercial leads are worth a site assessment?
It weighs whether the person has authority to approve service, whether the property currently has no active collection contract, and how soon they want service to start, so a decision-maker with no contract and an immediate need scores highest.
What happens if the property owner doesn't know what materials need to be collected?
The materials question includes a 'Not sure' option, so the lead is still captured and routed to your CRM, just flagged for a clarifying conversation before you commit a route or container size.
Can the intake tell the difference between a one-time pickup and a recurring contract?
Yes, the frequency question separates daily, weekly, biweekly or monthly, and one-time pickup, so a single-job cleanout doesn't get scored or routed the same way as a recurring commercial account.
What if the person filling out the form can't actually approve the contract?
The authority question carries a lower weight when the answer is no, so those leads still reach your CRM but score below leads coming directly from someone who can sign off on the service.
Does the intake flag hazardous or regulated materials differently?
The materials question lets the property owner select hazardous or regulated materials alongside general waste and recyclables, which gives your team advance notice before the site visit rather than discovering it on arrival.
Turn commercial waste collection visitors into qualified jobs
Give every commercial waste collection visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.