Trade compliance intake that captures CBP notices and deadlines up front
Ask prospective clients whether they currently import or export, whether CBP or another agency has already made contact, and whether a shipment or compliance deadline falls within 30 days, then collect notices and shipment records before anyone books a consultation.
Preview your export import and trade compliance intake
Explore 7 questions from the Export Import and Trade Compliance template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified export import and trade compliance lead should tell you
Legal assistance for companies importing into or exporting from the U.S., covering product classification, valuation, country-of-origin marking, export controls, sanctions screening, and responses to CBP notices, audits, or penalties.
- Business Owner, Employee, Or
- Company Import Into U.S.
- Help With U.S. Trade
- Help With Export Controls
- Received Notice, Audit Request,
- There Urgent Deadline (Within
- Identify Products And Countries
The questions your team needs answered
Every export import and trade compliance intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Are you a business owner, employee, or authorized representative seeking help for a company (not just a personal purchase)? | A no answer signals a personal purchase rather than a company matter, which the catalog weights far lower than a confirmed business representative. |
| Does your company currently import into the U.S. or export from the U.S., or plan to do so in the next 6 months? | Confirming current or planned import/export activity establishes that trade compliance work actually applies to this business. |
| Do you need help with U.S. trade rules such as product classification, country-of-origin marking, valuation, customs entry issues, or duty/tariff planning? | A "yes" flags a higher-value, higher-urgency lead you’ll want to reach first. |
| Do you need help with export controls or sanctions (for example, shipping to certain countries, restricted items, or screening customers/partners)? | Export control and sanctions needs often require faster, higher-stakes advice than general customs questions, which is reflected in its weight. |
| Have you received a notice, audit request, seizure, penalty, or other contact from U.S. Customs (CBP) or another U.S. government agency about your trade activity? | A prior CBP notice, audit, seizure, or penalty means the matter is already active with a government agency, not hypothetical. |
| Is there an urgent deadline (within the next 30 days) for a shipment, government response, or compliance decision? | A 30-day deadline tied to a shipment or government response is the intake's specific urgency trigger for this subservice. |
| Can you identify the products and the countries involved (where the goods come from and where they are going)? | Knowing the specific products and countries involved tells you how much scoping work remains before a consultation is useful. |
How Cliont scores export import and trade compliance leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Business Owner, Employee, Or: yes
- Company Import Into U.S.: yes
- Help With U.S. Trade: yes
- Help With Export Controls: yes
- Received Notice, Audit Request,: yes
- There Urgent Deadline (Within: yes
Urgency signals
- There Urgent Deadline (Within
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Export Compliance Lead — CBP Penalty Notice
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for export import and trade compliance workflows
| Cliont capability | Export Import And Trade Compliance application |
|---|---|
| Document upload widget | Lets a prospective client attach a CBP notice, penalty letter, or shipping documents at intake so you can review the actual paperwork before scheduling a consultation. |
| Conditional branching | Routes a lead down a customs/tariff path or an export control/sanctions path depending on which type of help they select, instead of treating every trade question the same way. |
| Urgency flagging | Flags any lead who answers yes to the 30-day deadline question so a shipment held at the border or a government response due date doesn't sit unread. |
| Automatic lead scoring | Weights a prior CBP notice, audit, or penalty contact and confirmed business status heavily, so enforcement-driven matters surface above general inquiries. |
Example export import and trade compliance lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
CBP penalty or seizure notice
A company reports it already received a notice, audit request, or penalty from CBP, which the intake flags as high value even before checking for an urgent deadline.
New exporter needs sanctions screening
A business plans to start shipping to new markets and needs help screening restricted parties or countries, distinct from a customs classification question.
Ongoing importer, tariff question
A company that already imports asks about duty planning or country-of-origin marking with no government contact or deadline pressure, so it scores well but without urgency.
Consumer with a personal shipment
An individual asking about a personal purchase rather than a company matter answers no to the business-representative question, which the intake weights as low value.
Planned trade activity, unclear details
A company intends to import or export within six months but cannot yet name the specific products or countries involved, which the intake still captures for later follow-up.
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Export Import and Trade Compliance lead-intake FAQs
Can the intake tell the difference between an urgent CBP enforcement matter and a routine compliance question?
Yes. The intake asks whether the company has already been contacted by CBP or another agency and separately whether there's a deadline within 30 days, so a penalty notice with a looming response date scores far higher than a general classification question.
Will the intake filter out personal shipments instead of business trade matters?
The intake opens by confirming whether the person is a business owner, employee, or authorized representative rather than someone with a personal purchase, so individual consumer inquiries surface as lower priority.
Does the intake separate customs and tariff questions from export control or sanctions matters?
It asks about the two areas separately, so you can see whether a lead needs help with classification, valuation, and duty planning versus export controls, restricted parties, or sanctions screening before you take the call.
What if a prospective client doesn't know the countries or products involved yet?
The intake still records that the details aren't identified yet, which lowers the lead's score slightly but doesn't disqualify it, so you can see up front how much groundwork the matter still needs.
What can prospective clients upload before the consultation?
The intake collects CBP notices, audit or penalty letters, and shipment or customs documentation so you can review the actual paper trail before the call instead of during it.
Where do qualified trade compliance leads end up?
Every lead that clears your scoring threshold is sent to your CRM with its answers attached, so you're not re-asking the business, trade activity, and deadline questions on the call.
Turn export import and trade compliance visitors into qualified cases
Give every export import and trade compliance visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.