See the money at stake before you book a consultation
Ask whether the matter is truly a landlord-tenant issue, confirm the caller's role as tenant, landlord, or property manager, and collect their lease agreement or written correspondence before a consultation is offered.
The exact intake your landlord-tenant disputes leads complete
This is the real 8-question guided intake for Landlord-Tenant Disputes — the same flow your customers finish before you ever pick up the phone.
What a qualified landlord-tenant disputes lead should tell you
A dispute between a tenant and landlord (or their authorized property manager) over rent, repairs, deposits, lease terms, entry, eviction, or move-out, where the intake needs to confirm the caller's role, the timeline, and whether money or housing is genuinely at stake.
- Rental Property Involved Located
- Issue About Landlord-Tenant Relationship
- Tenant, Landlord/Property Owner, Or
- Dispute Current Or Did
- Have Lease Agreement Or
- There Money At Stake
- Other Side Refused Fix
- Know How Contact Other
The questions your team needs answered
Every landlord-tenant disputes intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is the rental property involved located in the United States? | Confirms the rental is inside your jurisdiction before any other detail is worth collecting. |
| Is your issue about a landlord-tenant relationship (for example, rent, repairs, deposit, lease terms, entry, eviction, or move-out)? | Filters out real estate matters that aren't actually landlord-tenant issues, keeping this intake focused on the right practice area. |
| Are you the tenant, the landlord/property owner, or an authorized property manager for this rental? | Establishes which side of the relationship the caller represents, which determines whose interests you'd be advising. |
| Is the dispute current or did it happen within the last 12 months? | Distinguishes an active, time-sensitive dispute from an old grievance with less urgency. |
| Do you have a lease agreement or other written proof of the rental terms (even texts or emails)? | Signals how easily the terms of the tenancy can be proven, which affects how strong the underlying matter is. |
| Is there money at stake or a serious impact (for example, unpaid rent, deposit being kept, repair costs, fees, being forced to move, or loss of housing)? | Separates disputes with real financial or housing consequences from minor disagreements unlikely to justify a consultation. |
| Has the other side refused to fix the problem, return money, or follow the agreement after you asked? | Shows whether informal resolution has already failed, which often indicates the matter needs legal involvement. |
| Do you know how to contact the other party (landlord, tenant, or property manager) and identify the rental address involved? | Confirms the lead has enough basic information about the other party and property to actually pursue the matter. |
How Cliont scores landlord-tenant disputes leads
Every answer is weighted automatically — no manual review required.
Value signals
- Rental Property Involved Located: yes
- Issue About Landlord-Tenant Relationship: yes
- Tenant, Landlord/Property Owner, Or: yes
- Dispute Current Or Did: yes
- Have Lease Agreement Or: yes
- There Money At Stake: yes
See the lead your team receives
Landlord-Tenant Dispute Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for landlord-tenant disputes workflows
| Cliont capability | Landlord-Tenant Disputes application |
|---|---|
| Weighted lead scoring | Combines the money-at-stake and refusal-to-resolve answers so a tenant with a withheld deposit and an unresponsive landlord scores higher than a low-impact disagreement. |
| Role-based qualification | Uses the tenant/landlord/property manager answer to make clear which side of the dispute the lead represents before you take a consultation call. |
| Jurisdiction screening | The US property location question filters out non-US rentals immediately, before the caller answers any further questions. |
| Document collection | Prompts the caller to indicate whether they have a lease, texts, or emails proving the rental terms, so you see documentation status before the consultation. |
Common landlord-tenant disputes lead scenarios
Tenant chasing a withheld deposit
Tenant reports money at stake and says the landlord refused to return the deposit after being asked; the intake flags this as a high-value, action-ready matter.
Landlord with unpaid rent
Landlord or property manager describes an ongoing rent shortfall with no lease document on hand; intake still scores it well on money at stake and role but notes missing written proof.
Dispute outside the recent window
Caller describes a disagreement from over a year ago with no ongoing impact; the intake still books the lead but weights it lower than an active dispute.
No documentation, no contact info
Caller can't produce a lease, texts, or emails, and doesn't know how to reach the other party or confirm the rental address; the intake surfaces this gap before a consultation is scheduled.
Property manager on entry/eviction issue
An authorized property manager reports a current entry or eviction dispute with a lease in hand and the other side unresponsive to a written request; the intake treats this as a well-documented, current matter.
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More real estate law intake templates
Landlord-Tenant Disputes lead-intake FAQs
How does the intake tell a tenant apart from a landlord or property manager?
The intake directly asks whether the caller is the tenant, the landlord/owner, or an authorized property manager for the rental, so you know whose side of the dispute you're being asked to represent before you engage.
What happens if the caller doesn't have a lease or any written proof of the rental terms?
The intake asks separately whether they have a lease, text messages, or emails documenting the terms; leads without any written proof still come through but are scored lower than leads with documentation.
Does the intake screen out disputes involving property outside the United States?
Yes, one of the first questions confirms the rental property is located in the United States, which filters out matters your practice likely can't take before any other details are collected.
Will the intake filter out disputes with no real money or housing impact?
The intake asks whether there's money at stake or a serious impact such as unpaid rent, a withheld deposit, repair costs, fees, or loss of housing, and weighs that answer heavily so low-stakes inquiries score lower.
How does the intake handle disputes that happened more than a year ago?
It asks whether the dispute is current or occurred within the last 12 months; older matters are still captured but scored below active or recent disputes.
Can the intake confirm this is actually a landlord-tenant matter and not another real estate issue?
Yes, it directly asks whether the issue concerns the landlord-tenant relationship itself, such as rent, repairs, deposits, lease terms, entry, eviction, or move-out, before routing the lead as this subservice.
Does the intake capture whether the other party already refused to resolve the issue?
It asks whether the other side has refused to fix the problem, return money, or follow the agreement after being asked, which helps you gauge whether the matter is likely to require legal escalation.
Turn landlord-tenant disputes visitors into qualified cases
Give every landlord-tenant disputes visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.