Know which air freight leads are worth pickup time
Every air freight enquiry captures cargo type, shipment weight or volume, and documentation readiness upfront, so your team knows before pickup whether a load fits your network. Shippers can attach commercial invoices or packing lists directly in the intake.
The exact intake your air freight leads complete
This is the real 7-question guided intake for Air Freight — the same flow your customers finish before you ever pick up the phone.
What a qualified air freight lead should tell you
Air freight qualification covers cargo type, shipment weight or volume, pickup timing, and export/import documentation readiness so a shipment can be matched to the right carrier and aircraft capacity before a truck is dispatched to collect it.
- Goods Shipping By Air
- Shipment Departing From And
- Approximate Weight Or Volume
- Shipment Picked Up Or
- Already Have Required Export
- Owner Goods Or Authorized
- Additional Services This Shipment
The questions your team needs answered
Every air freight intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of goods are you shipping by air? | Cargo type determines handling requirements and compliance steps, so hazardous materials and high-value items route differently than general cargo. |
| Where is the shipment departing from and arriving to? | The origin and destination free text lets your team confirm the lane is one you actually service before quoting. |
| What is the approximate weight or volume of the shipment? | Weight or volume dictates aircraft capacity and pricing tier, so this answer shapes which carrier options are viable. |
| When do you need the shipment picked up or ready for transport? | Pickup timing tells your team whether a shipment needs immediate scheduling or can wait for a consolidated slot. |
| Do you already have the required export or import documentation for this shipment? | Documentation readiness signals whether a shipment can clear customs on schedule or needs paperwork resolved before pickup. |
| Are you the owner of the goods or authorized to act on behalf of the shipper? | Confirming ownership or authorization protects your team from dispatching against a booking made without the shipper's consent. |
| What additional services do you need for this shipment? | Add-on selections like customs clearance or ground transport define the full scope of the job, not just the air leg. |
How Cliont scores air freight leads
Every answer is weighted automatically — no manual review required.
Value signals
- General cargo
- Perishable goods
- Hazardous materials
- High-value or fragile items
- Personal belongings
- Not sure
See the lead your team receives
Air Freight Lead
From first click to qualified lead
Follow owners and general contractors through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They add photos & plans
Site photos and plans come attached, so you scope before you bid.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for air freight workflows
| Cliont capability | Air Freight application |
|---|---|
| Conditional cargo handling flags | Selecting hazardous materials or high-value/fragile items on the cargo type question tags the lead for extra review before your team commits an aircraft slot. |
| Multi-select service scoping | The additional services question captures customs clearance, packaging, ground transport, and cargo insurance in one pass so quotes reflect the full job instead of just the flight leg. |
| Authorization check before dispatch | The yes/no ownership question flags leads where the person booking isn't the goods owner, so your team can verify authority before committing equipment to the pickup. |
| Documentation-readiness signal | The export/import documentation yes/no answer travels with the lead into your CRM, letting your team prioritize shipments that are ready to move versus those needing paperwork first. |
Common air freight lead scenarios
Perishable cargo, docs not ready
A shipper flags perishable goods needing pickup soon but answers no to having export documentation ready, which surfaces the gap before a truck is sent to a load that can't clear customs on time.
Hazardous materials shipment
Hazmat cargo carries added compliance steps, so the intake captures the cargo type and documentation status together to make sure special handling requirements are visible before quoting.
High-value shipment with full service add-ons
A shipper selects high-value or fragile items and checks customs clearance, packaging, ground transport, and cargo insurance in the same intake, giving your team a full-scope job rather than a bare freight quote.
Booking on someone else's behalf
A shipper answers no to being the owner or authorized party for the goods, which flags the lead for a quick ownership check before your team commits equipment to the pickup.
Vague cargo, needs follow-up
A shipper selects 'not sure' for both cargo type and weight, so the intake still collects origin and destination in free text and routes the lead for a clarifying call rather than an automatic dispatch.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More international freight intake templates
Air Freight lead-intake FAQs
How does the intake treat hazardous materials shipments differently?
Hazardous materials is one of the cargo type options in the intake and carries its own weighting because it typically needs extra compliance handling. Your team sees this flagged alongside the documentation answer before agreeing to a pickup.
What happens when a shipper isn't sure about cargo type or shipment weight?
The intake still records 'Not sure' as a valid answer for cargo type and weight, along with the free-text origin and destination, so the lead reaches your CRM for a follow-up call instead of being dropped.
Does the intake confirm the shipper is authorized to book the shipment?
Yes, one question asks whether the person completing the intake owns the goods or is authorized to act for the shipper, which helps your team catch bookings made by an unauthorized third party before dispatching.
Can shippers request customs clearance, packaging, or ground transport in the same form?
Yes, the additional services question lets shippers multi-select customs clearance, packaging, ground transport to or from the airport, and cargo insurance, so your team sees the full scope of the job upfront.
How does documentation readiness affect how a lead is scored?
The yes/no question on export or import documentation carries its own weight, so a shipment with paperwork already in hand scores differently than one where documentation still needs to be arranged.
How is this intake different from the one used for Ocean Freight or Export Coordination?
Air Freight uses its own catalog built around cargo type, weight or volume, and pickup timing suited to air cargo constraints, while Ocean Freight and Export Coordination are separate subservices with their own qualification questions.
Turn air freight visitors into qualified projects
Give every air freight visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you send an estimator.