Know which oral mass leads are worth appointment time
Ask owners how long a mass has been present, whether it's growing quickly or slowly, and if bleeding or drooling has started, with photos captured before the case ever reaches your calendar.
The exact intake your oral mass evaluation leads complete
This is the real 5-question guided intake for Oral Mass Evaluation — the same flow your customers finish before you ever pick up the phone.
What a qualified oral mass evaluation lead should tell you
A veterinary intake assessment of a lump, growth, or swelling found in a pet's mouth, gums, or oral tissue, used to determine how urgently the case needs to be seen.
- Or Veterinarian Noticed Lump,
- Long Have Noticed This
- Mass Changed In Size
- Pet Showing Any These
- Veterinarian Examined This Mass
The questions your team needs answered
Every oral mass evaluation intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Have you or a veterinarian noticed a lump, growth, or swelling in your pet's mouth? | Confirming a lump or swelling has actually been noticed is the entry point that determines whether the rest of the growth and symptom questions apply. |
| How long have you noticed this mass or growth? | Segments the lead so you can route, price, and prioritize it correctly. |
| Has the mass changed in size or appearance recently? | A quickly growing mass is scored well above a stable one, helping your team prioritize cases where behavior change signals urgency. |
| Is your pet showing any of these signs: bleeding, bad odor, difficulty eating, or drooling? | Bleeding and difficulty eating carry more weight than bad odor or drooling, so this question separates mild irritation from cases needing faster attention. |
| Has a veterinarian examined this mass before? | Knowing whether a vet has already diagnosed the mass tells your team if this enquiry is a new evaluation or a second opinion, which changes how it should be handled. |
How Cliont scores oral mass evaluation leads
Every answer is weighted automatically — no manual review required.
Value signals
- Or Veterinarian Noticed Lump,: yes
- Growing quickly
- Growing slowly
- No noticeable change
- Not sure
- Bleeding
See the lead your team receives
Oral Mass Evaluation Lead
From first click to qualified lead
Follow patients and caregivers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the visit
Smart questions adapt to their visit and capture the full scope.
They share details
Symptoms, history, and documents come attached before the visit.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for oral mass evaluation workflows
| Cliont capability | Oral Mass Evaluation application |
|---|---|
| Conditional branching | Follow-up questions about growth speed and symptoms only appear once the owner confirms a lump, growth, or swelling has actually been noticed. |
| Weighted lead scoring | Bleeding and difficulty eating are weighted higher than bad odor or drooling, so cases with active bleeding surface above milder symptom combinations. |
| Prior-exam awareness | The intake distinguishes between a mass already diagnosed by a vet and one never examined, so your team can route new evaluations differently from follow-ups. |
| Photo capture at intake | Owners upload images of the mass before the appointment is booked, giving your team a visual reference for triage alongside the growth and symptom answers. |
Common oral mass evaluation lead scenarios
Fast-growing mass with bleeding
Owner reports a mass first noticed a few weeks ago that's growing quickly and bleeding, with no prior vet exam. This combination pushes the score to the top of the queue.
Slow, longstanding, no symptoms
Mass has been present for several months, growing slowly, with none of the listed symptoms reported. Still flagged for review, but distinct from the acute cases above it.
Already diagnosed elsewhere
Owner selects that a veterinarian has already examined and diagnosed the mass, meaning the enquiry is likely a second opinion, monitoring, or treatment follow-up rather than a first look.
Unsure timeline, eating trouble
Owner isn't sure how long the mass has been there but reports difficulty eating, a symptom weighted heavily even when the growth history is vague.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book visits
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More pet dental care intake templates
Oral Mass Evaluation lead-intake FAQs
Does the intake ask owners to describe how fast the mass is growing?
Yes, the intake asks whether the mass is growing quickly, growing slowly, showing no noticeable change, or unclear, and this directly affects the lead's score.
What symptoms does the form check for beyond the mass itself?
It asks whether the pet is showing bleeding, bad odor, difficulty eating, or drooling, since bleeding and eating difficulty carry the highest weight of the symptom options.
Can the intake tell if this is a first look or a follow-up case?
Yes, one question asks whether a veterinarian has already examined the mass and whether it was diagnosed, which helps your team separate new evaluations from second opinions before booking.
How is this different from the Dental Exam or Bad Breath Evaluation intake?
Oral Mass Evaluation focuses specifically on a lump, growth, or swelling and its growth behavior and symptoms, while Dental Exam and Bad Breath Evaluation cover broader mouth-health concerns without that mass-tracking detail.
What happens if the owner isn't sure how long the mass has been there?
The intake still records 'Not sure' as a valid answer for duration, and the lead is scored using whatever growth and symptom information the owner does provide, rather than being dropped.
Do qualified leads still need a photo of the mass?
Yes, image uploads are collected alongside the answers so your team can see the mass location and appearance before the case lands in your CRM.
Turn oral mass evaluation visitors into qualified patients
Give every oral mass evaluation visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book front-desk time.