Every grief support enquiry, scored before it reaches your inbox
Ask pet owners about their situation, the type of support they need, and their preferred session format, then send fully scored grief support leads straight to your CRM.
The exact intake your grief support leads complete
This is the real 5-question guided intake for Grief Support — the same flow your customers finish before you ever pick up the phone.
What a qualified grief support lead should tell you
Emotional and counseling support for pet owners coping with the death of an animal companion, an approaching euthanasia decision, or lingering grief from an earlier loss, delivered one-on-one, in groups, or through resources for children and organizations.
- Best Describes Current Situation
- Support
- Support Yourself, Or On
- Prefer Support Sessions In
- Previously Received Grief Counseling
The questions your team needs answered
Every grief support intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What best describes your current situation? | This is the primary situation filter, separating acute grief and active euthanasia decisions from long-standing or third-party support needs so staff can triage emotional urgency. |
| What type of support are you looking for? | Knowing whether someone wants counseling, peer support, help for children, or memorial planning lets staff match the lead to the right counselor or resource before the first call. |
| Do you need support for yourself, or on behalf of an organization such as a rescue or shelter? | Distinguishing individual pet owners from shelter, rescue, or clinic staff lets organizational requests be routed to a different point of contact or agreement. |
| Would you prefer support sessions in person, online, or by phone? | Capturing a session-format preference up front lets staff schedule in-person, video, or phone support without an extra back-and-forth. |
| Have you previously received grief counseling or support services? | Knowing whether someone has used grief counseling before helps staff gauge how much context to provide versus how quickly to move into direct support. |
How Cliont scores grief support leads
Every answer is weighted automatically — no manual review required.
Value signals
- My pet recently died
- My pet is terminally ill or nearing end of life
- I am considering euthanasia
- I lost a pet a while ago and still need support
- I'm supporting someone else through pet loss
Disqualifiers
- Not sure yet
See the lead your team receives
Grief Support Lead - Terminal Illness
From first click to qualified lead
Follow patients and caregivers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the visit
Smart questions adapt to their visit and capture the full scope.
They share details
Symptoms, history, and documents come attached before the visit.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for grief support workflows
| Cliont capability | Grief Support application |
|---|---|
| Weighted lead scoring | Recent deaths, terminal illness, and active euthanasia decisions score higher than lingering or third-party grief, so counselors see the most immediate emotional needs first. |
| Multi-select capture | When a pet owner selects both one-on-one counseling and help for children, both needs travel with the lead so staff can prepare the right combination of resources before contact. |
| Requester-type routing | Enquiries from rescue or shelter staff and veterinary clinic staff are distinguished from individual pet owners, letting organizations be routed to a different contact or pricing conversation. |
| Session-format logic | Capturing a preference for phone, video, or in-person sessions lets staff schedule the right format immediately instead of asking again during the first call. |
Common grief support lead scenarios
Pet died within days
The owner selects that their pet recently died and asks for one-on-one counseling, a combination the intake flags as high value so it lands ahead of lower-priority enquiries.
Facing a euthanasia decision
Someone is still deciding on euthanasia and also wants guidance for helping their children cope, which surfaces two support needs at once for staff to prepare for.
Grief resurfacing months later
A pet owner who lost their animal a while ago is still struggling and prefers online video sessions, a different intake mix than someone in acute, recent loss.
Shelter staff seeking group support
A rescue or shelter volunteer requests support on behalf of their organization rather than for themselves, which the intake distinguishes from individual pet-owner enquiries.
Supporting a grieving friend
The person filling out the form is seeking help on behalf of someone else who lost a pet, not for their own loss, and prefers a phone call over video.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book visits
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More pet end-of-life services intake templates
Grief Support lead-intake FAQs
How does the intake tell a recent loss apart from someone helping a grieving friend?
The current-situation question separates recent death, terminal illness, an active euthanasia decision, lingering grief, and supporting someone else into distinct options, so each lead arrives already labeled rather than lumped together.
Can the form route shelter or clinic staff differently from individual pet owners?
Yes. The intake asks whether the request is for the person themselves, a rescue or shelter staff member, or veterinary clinic staff, so organizational enquiries can be handled separately from personal grief support requests.
Does the intake ask if someone has used grief counseling before?
It does, with a simple yes/no question, which helps staff gauge whether they're speaking with someone new to grief support or someone who already knows what kind of help works for them.
What happens if a pet owner selects 'not sure yet' for the type of support they need?
That answer still comes through with the rest of their situation details intact, so a counselor can follow up and talk through options rather than the lead getting lost for lacking a specific selection.
Can pet owners specify whether they want phone, video, or in-person sessions?
Yes, the intake asks for their session-format preference directly, so staff know before the first contact whether to offer an in-person meeting, a video call, or a phone conversation.
Do I need to collect photos or documents through this intake?
No. Grief support enquiries are qualified on situation, support type, and session preference rather than visual evidence, so there's no upload requirement built into this intake.
Turn grief support visitors into qualified patients
Give every grief support visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book front-desk time.