Turn infectious disease enquiries into assessment-ready leads
Every enquiry captures whether the case is confirmed or suspected, which areas need disinfection, and whether the space is still occupied, plus photos and authorization details, before it lands in your CRM.
The exact intake your infectious disease cleaning leads complete
This is the real 7-question guided intake for Infectious Disease Cleaning — the same flow your customers finish before you ever pick up the phone.
What a qualified infectious disease cleaning lead should tell you
Professional disinfection of a space after a confirmed or suspected infectious disease case, scoped by which areas are affected, whether the space is still occupied, and how quickly cleaning needs to start.
- Property Disinfection
- Confirmed Or Suspected Infectious
- Areas Be Cleaned
- Affected Area Occupied Or
- Soon Cleaning Services Begin
- Property Owner, Manager, Or
- This Cleaning Related Insurance
The questions your team needs answered
Every infectious disease cleaning intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs disinfection? | Segments the lead so you can route, price, and prioritize it correctly. |
| Has a confirmed or suspected infectious disease case occurred at this location? | A confirmed case is weighted well above a suspected one, so this answer sets the baseline risk and PPE level before your team even calls back. |
| What areas need to be cleaned? | The 'Not sure' option catches callers who can't yet scope the job, which should trigger a clarifying call rather than an on-site guess. |
| Is the affected area currently occupied or in use? | Occupied spaces score higher because they require coordinating containment and scheduling around residents or staff, unlike a vacant unit. |
| How soon do you need cleaning services to begin? | The timeline answer carries the widest weight spread of any question, so it's the main driver separating an immediate dispatch from a planning-ahead inquiry. |
| Are you the property owner, manager, or authorized representative? | The weight gap between an authorized requester and one who isn't flags leads that need an ownership or authority check before you commit a crew. |
| Is this cleaning related to an insurance claim? | Flagging insurance involvement lets the office route the lead for claim documentation and adjuster coordination instead of treating it as a standard job. |
How Cliont scores infectious disease cleaning leads
Every answer is weighted automatically — no manual review required.
Value signals
- Confirmed Or Suspected Infectious: yes
- Affected Area Occupied Or: yes
- Within 24 hours
- Within a few days
- Planning ahead
- Property Owner, Manager, Or: yes
Urgency signals
- Immediately
See the lead your team receives
Infectious Disease Cleaning Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for infectious disease cleaning workflows
| Cliont capability | Infectious Disease Cleaning application |
|---|---|
| Automated lead scoring | Combines the confirmed/suspected case answer, occupancy status, and stated timeline into a single score so high-risk, urgent jobs surface above lower-urgency planning inquiries. |
| Photo capture widget | Collects images of the affected rooms before the assessment so your crew can gauge scope and PPE needs from the office rather than guessing on arrival. |
| Authorization flagging | Surfaces leads where the requester isn't the owner or manager so your team can confirm decision-making authority before scheduling, avoiding wasted trips. |
| CRM routing | Sends qualified infectious disease jobs, including the insurance-claim flag, straight to your CRM so billing and dispatch see the same lead detail without a manual handoff. |
| Multi-select area capture | Lets a caller mark bedroom, bathroom, common areas, workspace, or the entire property so your team can size the crew and quote before the assessment call. |
Common infectious disease cleaning lead scenarios
Confirmed case, occupied home
A homeowner reports a confirmed infectious disease case in an occupied bedroom and bathroom and needs cleaning immediately, which pushes the lead to the top of the score band.
Suspected exposure, planning ahead
A business flags a suspected (not confirmed) case in a workspace and isn't in a rush, which still routes to the CRM but with a lower urgency signal for scheduling.
Property manager, insurance involved
A rental unit manager who isn't the owner submits a request tied to an insurance claim, so the intake flags both the authorization status and claim details for the office to verify before dispatch.
Vacant estate, entire property
A representative for an unoccupied property needs the entire home disinfected within a few days, a scope and timeline combination that calls for a different crew size than a single-room job.
Unsure which rooms are affected
A caller selects 'Not sure' for affected areas on an occupied business space needed within 24 hours, signaling a job that needs a clarifying call before a crew is scheduled.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More biohazard and specialty cleanup intake templates
Infectious Disease Cleaning lead-intake FAQs
How does the intake tell a confirmed case apart from a suspected one?
The form asks directly whether a confirmed or suspected infectious disease case occurred at the property, and a confirmed case carries more weight in the score than a suspected one, so your team can see risk level at a glance.
Why does the intake ask if the space is currently occupied?
An occupied space needs different scheduling and containment planning than a vacant one, so the intake captures occupancy status and weights an occupied space higher, helping your team plan crew timing around residents or staff.
Does the intake check whether the requester can actually authorize the job?
Yes, it asks if the requester is the property owner, manager, or an authorized representative, and the weighting is deliberately lower when they aren't, which flags leads that need an authorization check before you commit crew time.
Can the intake flag jobs tied to an insurance claim?
Yes, the form asks whether the cleaning is related to an insurance claim so your office can route those leads for claim documentation and adjuster coordination rather than treating them as a standard cash job.
What happens if a caller doesn't know which rooms are affected?
The areas question includes a 'Not sure' option instead of forcing a guess, so those leads still reach your CRM but are marked for a scoping call before you send a crew.
How are 'needed immediately' requests prioritized against a full schedule?
The timeline question is weighted from 'Immediately' down to 'Planning ahead,' so those answers feed directly into the lead's score and help your dispatcher see which requests genuinely can't wait.
Turn infectious disease cleaning visitors into qualified jobs
Give every infectious disease cleaning visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.