Know which odor calls deserve an assessment
Ask every caller about the odor source, affected rooms, and whether a prior cleaning attempt failed before a technician is dispatched. Photos of the affected area and insurance claim details are collected upfront so your team knows what they're walking into.
The exact intake your odor remediation leads complete
This is the real 7-question guided intake for Odor Remediation — the same flow your customers finish before you ever pick up the phone.
What a qualified odor remediation lead should tell you
Assessment and treatment of persistent, unresolved odors caused by smoke, pets, mold, decomposition, or sewage, where the intake needs to isolate the source, affected area, and whether prior cleaning has already failed.
- Main Source Odor
- Odor Located In Property
- Prior Cleaning Attempt Failed
- Property Affected
- Property Owner Or Authorized
- Soon This Addressed
- There Active Insurance Claim
The questions your team needs answered
Every odor remediation intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the main source of the odor? | The odor source is the highest-weighted signal in the catalog, so decomposition or sewage answers immediately flag a job that needs specialized handling over a routine pet-odor call. |
| Where is the odor located in the property? | Multi-selecting several rooms, the entire property, or HVAC and ductwork tells you the job is larger in scope than a single-room treatment before you ever visit. |
| Has a prior cleaning attempt failed to remove the odor? | A failed prior cleaning attempt signals the odor has resisted standard treatment and likely needs deeper or more specialized remediation. |
| What type of property is affected? | Property type separates residential, rental, commercial, and vehicle jobs, each of which typically needs different access arrangements and equipment. |
| Are you the property owner or authorized to arrange this service? | This is the highest-weighted yes/no question in the catalog, filtering out tenants or third parties who can't actually authorize the work before a crew is scheduled. |
| How soon do you need this addressed? | Timeline answers let you prioritize an immediate-need caller ahead of someone who is still just exploring options. |
| Is there an active insurance claim related to this odor issue? | Knowing whether an insurance claim is active upfront tells your office whether the job involves claim documentation and an adjuster or is a straightforward self-pay booking. |
How Cliont scores odor remediation leads
Every answer is weighted automatically — no manual review required.
Value signals
- Smoke or fire damage
- Pet urine or animal odor
- Mold or mildew
- Decomposition or biological source
- Sewage or plumbing backup
- Not sure
Urgency signals
- Immediately
See the lead your team receives
Odor Remediation Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for odor remediation workflows
| Cliont capability | Odor Remediation application |
|---|---|
| Weighted answer scoring | Source options like decomposition, sewage, and smoke carry the highest weights, so a lead with a serious biohazard-adjacent source scores higher than a vague or low-severity odor complaint. |
| Multi-select answer capture | The odor location question lets a caller mark multiple rooms, the entire property, or HVAC and ductwork at once, giving you scope information before you estimate crew size or equipment. |
| Conditional routing to CRM | Answers on authorization and active insurance claims travel with the lead into your CRM, so office staff can immediately see whether a job is self-pay or claim-based without a follow-up call. |
| Required photo and document uploads | Photos of the affected area and insurance claim documentation are collected during intake, reducing the need to schedule a separate walkthrough just to see what you're dealing with. |
Common odor remediation lead scenarios
Pet odor in a rental unit
A landlord reports lingering pet urine odor in a rental unit after a tenant moved out and a prior cleaning attempt failed to remove it, flagging the job as needing deeper treatment.
Decomposition odor, immediate need
A property owner reports a biological or decomposition-source odor and needs it addressed immediately, combining a high-value source with an urgent timeline the intake surfaces right away.
Whole-property mold odor with insurance claim
Odor spans multiple rooms or the entire property, mold or mildew is suspected, and an active insurance claim is already in place, changing how the job is scoped and billed.
Commercial smoke odor after fire damage
A commercial property manager reports lingering smoke odor following fire damage, where property type and source together indicate a larger, more complex job than a single residential room.
Vehicle odor, source unclear
The caller isn't sure what's causing the odor in a vehicle, which the intake still routes for assessment but with lower initial confidence than a clearly identified source.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More biohazard and specialty cleanup intake templates
Odor Remediation lead-intake FAQs
What happens if the caller selects 'Not sure' for the odor source?
The lead still routes to your CRM for assessment rather than being discarded, since an unidentified source still needs a technician on-site to diagnose it, just with a different priority weighting than a clearly identified biohazard source.
Does the intake ask about insurance so I know how a job will be paid?
Yes, the intake asks whether there's an active insurance claim tied to the odor issue, so you can see upfront whether you're dealing with a self-pay job or one that involves claim documentation and an adjuster.
How does the intake stop tenants from booking work they're not authorized to arrange?
The catalog includes a direct question asking whether the person submitting the request is the property owner or authorized to arrange service, which flags unauthorized submissions before you roll a crew.
Can the intake tell the difference between a vehicle odor and a whole-property odor?
Yes, the location question lets a caller specify vehicle, single room, multiple rooms, entire property, or HVAC and ductwork, so a vehicle odor lead (handled separately from your Vehicle Biohazard Cleanup line) isn't scoped like a whole-house job.
Does a failed prior cleaning attempt change how the lead is treated?
Yes, the intake asks directly whether an earlier cleaning attempt failed to remove the odor, which signals a more stubborn source that may need specialized equipment rather than a standard first-pass treatment.
How does the intake handle jobs affecting an entire property versus a single room?
Because the location question is multi-select, a lead marking multiple rooms, the entire property, or HVAC and ductwork alongside a high-weight source like sewage or mold gives you a clearer picture of crew size before you quote.
Turn odor remediation visitors into qualified jobs
Give every odor remediation visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.