Air conditioner repair intake that captures the exact problem up front
Homeowners describe the main problem, confirm whether they're completely without cooling, and share photos of the unit before you dispatch a technician — so you know if it's a quick fix or a no-cool emergency before you drive out.
The exact intake your air conditioner repair leads complete
This is the real 7-question guided intake for Air Conditioner Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified air conditioner repair lead should tell you
Diagnostic and repair work on a residential or rental air conditioning system when it stops cooling, won't turn on, or shows signs of a mechanical fault, scoped by the reported problem, system type, and current cooling status.
- Main Problem With Air
- Air Conditioning System Have
- Property Without Any Working
- Soon This Repaired
- Property Owner Or Authorized
- Someone Be Present Give
- Technician Previously Diagnosed This
The questions your team needs answered
Every air conditioner repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the main problem with your air conditioner? | The reported problem is the single highest-weighted signal in the catalog, so a 'not cooling' or 'not turning on' answer pushes the lead toward priority dispatch. |
| What type of air conditioning system do you have? | Segments the lead so you can route, price, and prioritize it correctly. |
| Is the property currently without any working cooling? | Confirming the home has zero working cooling separates a real no-cool emergency from a system that's merely underperforming. |
| How soon do you need this repaired? | The stated timeframe distinguishes a caller who needs a technician today from one comparing options, which matters for how fast you follow up. |
| Are you the property owner or authorized to approve this repair? | A 'no' here means the person can't authorize the repair, so the lead needs an ownership check before you schedule work. |
| Can someone be present to give the technician access to the unit? | Without confirmed access, a technician can be dispatched to an empty property, so this answer directly affects scheduling readiness. |
| Has a technician previously diagnosed this issue? | Knowing a technician already diagnosed the issue lets you route the lead with existing findings instead of starting the diagnostic from scratch. |
How Cliont scores air conditioner repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Not cooling
- Not turning on
- Strange noise or smell
- Weak airflow
- Not sure
- Property Without Any Working: yes
Urgency signals
- Leaking water
- Immediately
See the lead your team receives
Air Conditioner Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for air conditioner repair workflows
| Cliont capability | Air Conditioner Repair application |
|---|---|
| Conditional scoring logic | Weighs a 'not cooling' or 'not turning on' answer together with the separate no-working-cooling confirmation, so a total loss of cooling scores higher than an airflow or noise complaint on a still-functioning unit. |
| Authorization screening | Flags leads where the submitter isn't the property owner or authorized to approve the repair, so your team confirms sign-off before booking a job that could fall through. |
| Access confirmation | Uses the access question to hold off scheduling until someone confirms they can be present for the technician, cutting down on no-access dispatches. |
| Photo capture | Collects unit and nameplate photos up front so your technician can identify system type and likely parts before rolling a truck to a 'not sure' system-type lead. |
Common air conditioner repair lead scenarios
No cooling in peak heat
Homeowner reports the unit isn't cooling at all, confirms the home has no working cooling, and needs it fixed immediately with someone home to grant access — this routes straight to the top of the queue.
Weak airflow, no rush
The system still runs but airflow is weak, cooling hasn't fully failed, and the caller says they're just exploring options — this lands lower in priority but still gets logged for scheduling.
Tenant can't approve repair
The person filling out the form isn't the property owner or authorized to approve the work, which flags the lead for a quick call to confirm who can sign off before a technician is booked.
Unknown system, prior diagnosis exists
Homeowner doesn't know if it's a central, split, or window unit but says a technician already diagnosed the issue — the intake still captures the problem and prior findings so the tech shows up with the right parts.
No one home for access
The unit isn't turning on, but no one can be present to give the technician access — this gets caught before a dispatch is scheduled around an empty house.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More hvac intake templates
Air Conditioner Repair lead-intake FAQs
How does the intake tell a real no-cool emergency from a minor airflow complaint?
The intake asks for the main problem and separately confirms whether the property currently has any working cooling at all, so a 'not cooling' answer paired with a confirmed no-cooling status scores differently than weak airflow on a system that's still running.
What happens if the person submitting the form isn't the property owner?
The intake asks whether the submitter is the owner or authorized to approve the repair, and a 'no' answer lowers the lead's weight so you can confirm approval before scheduling instead of driving out to find out on-site.
Can the intake handle window and portable units, not just central systems?
Yes — the system type question covers central, split/ductless, window, and portable units, plus a 'not sure' option, so you know what equipment to expect before dispatch.
What if the homeowner doesn't know what kind of AC system they have?
They can select 'not sure' on the system type question and still complete the intake — the reported problem and photos give your technician enough to prepare a general diagnostic visit.
Does the intake check whether someone will be home to let the technician in?
Yes, it asks directly whether someone can be present to give the technician access to the unit, which helps you avoid scheduling a visit no one is around for.
What if a technician already diagnosed the issue on a previous visit?
The intake captures whether a technician has already diagnosed the problem, so that context is passed along instead of your team re-asking the same questions on-site.
Turn air conditioner repair visitors into qualified jobs
Give every air conditioner repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.