Know which furnace repair leads are worth an estimate visit
Ask homeowners whether their furnace is producing no heat, smells like gas, or just needs a diagnosis, then require a furnace nameplate photo before the enquiry lands in your CRM.
The exact intake your furnace repair leads complete
This is the real 5-question guided intake for Furnace Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified furnace repair lead should tell you
Diagnostic and repair work on a residential furnace that has stopped heating, is cycling erratically, or is making unusual noises or smells, ranging from routine part replacement to safety-related gas concerns.
- Furnace Doing
- Furnace Have
- Smell Gas Or Suspect
- Soon This Repair Completed
- Property Owner Or Authorized
The questions your team needs answered
Every furnace repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is your furnace currently doing? | The specific symptom selected (no heat, weak heat, noises, short-cycling, or unknown) carries most of the value weight and tells your team what kind of repair to expect before dispatch. |
| What type of furnace do you have? | Segments the lead so you can route, price, and prioritize it correctly. |
| Do you smell gas or suspect a gas leak near the furnace? | A 'Yes' here is the single highest-weighted answer in the catalog and should route the lead as an urgent, safety-first case. |
| How soon do you need this repair completed? | This answer sets the real scheduling urgency, separating a 'no heat, need it today' call from someone flexibly exploring options. |
| Are you the property owner or authorized to approve this repair? | A 'No' answer flags that the person submitting may not have authority to approve the repair, which matters most in rental situations. |
How Cliont scores furnace repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Producing no heat at all
- Producing weak or inconsistent heat
- Making strange noises or smells
- Turning on and off repeatedly
- Not sure, needs diagnosis
- Smell Gas Or Suspect: yes
Urgency signals
- Smell Gas Or Suspect
- Immediately, no heat at all
See the lead your team receives
Furnace Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for furnace repair workflows
| Cliont capability | Furnace Repair application |
|---|---|
| Safety flagging | A 'Yes' on the gas leak question is treated as the top-priority signal in the catalog, so those leads can be flagged for an immediate callback ahead of standard estimate scheduling. |
| Fuel-type capture | Knowing whether the unit is gas, electric, or oil lets your team prep the right igniter, element, or burner parts before the technician leaves for the estimate. |
| Ownership verification | A 'No' answer on the owner/authorization question flags leads that may need a landlord's sign-off before you commit a truck roll. |
| Symptom-to-urgency scoring | Combining the furnace-status answer with the separate 'how soon' answer separates a genuine no-heat emergency from a homeowner who is flexible and just comparing options. |
Common furnace repair lead scenarios
No heat, gas smell
A homeowner reports no heat at all and suspects a gas leak, triggering the two highest-weighted signals in the catalog so it surfaces as an urgent, safety-related lead ahead of everything else.
Tenant without approval
A renter submits the enquiry but answers 'No' to being the property owner or authorized to approve the repair, so the lead scores lower and can be flagged for landlord confirmation before scheduling.
Vague symptoms, flexible timing
A homeowner selects 'Not sure, needs diagnosis' and 'Flexible, just exploring options,' producing a lead that still qualifies but reads as routine rather than an emergency dispatch.
Intermittent short-cycling furnace
The furnace is turning on and off repeatedly with a 'within a few days' timeline, giving technicians a mid-priority lead they can prep cycling diagnostics for before the visit.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More hvac intake templates
Furnace Repair lead-intake FAQs
How does the intake handle a suspected gas leak?
The gas leak question carries the highest yes-weight in the catalog, so a 'Yes' answer pushes the lead into the top urgency tier regardless of how the other questions are answered.
Can the intake tell if the person submitting is authorized to approve the repair?
Yes, a dedicated ownership question scores 'No' answers much lower than 'Yes,' which helps surface tenant-submitted enquiries that may need landlord sign-off before you schedule an estimate.
What happens if a homeowner doesn't know what's wrong with their furnace?
The 'Not sure, needs diagnosis' option is still weighted as a high-value symptom signal, so uncertain homeowners aren't filtered out, they're just routed as a diagnostic visit rather than a known-repair visit.
Does the intake ask about furnace fuel type?
It asks whether the furnace is gas, electric, or oil so your technician can bring the right parts and tools to the appointment, even though that answer isn't weighted into the score.
How is repair urgency captured separately from the furnace symptom?
One question captures what the furnace is doing (no heat, weak heat, noises) and a separate question captures how soon the homeowner needs it fixed, so the score reflects both the problem and the timeline.
Turn furnace repair visitors into qualified jobs
Give every furnace repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.