Machine repair intake that captures downtime status up front
Buyers describe the machine type, current running status, and whether the line is halted, then upload a fault video and nameplate photo — so you see exactly what you're walking into before committing a technician.
The exact intake your machine repair leads complete
This is the real 6-question guided intake for Machine Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified machine repair lead should tell you
Diagnostic and repair work on a specific piece of industrial equipment that has failed, is running abnormally, or has stopped a production line, aimed at getting that one machine back to spec rather than covering ongoing plant-wide maintenance.
- Machine Repair
- Machine Running Or Completely
- This Machine Part Production
- Have Authority Approve Repair
- Machine Located At Facility
- Briefly Describe Problem Experiencing
The questions your team needs answered
Every machine repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of machine needs repair? | The machine type tells you which specialist technician and parts inventory to line up before the callback. |
| Is the machine currently running or completely stopped? | Whether the machine is completely stopped, intermittent, or running with issues sets the base urgency for how fast a callback is needed. |
| Is this machine part of a production line that is currently halted? | A halted production line multiplies the cost of every hour of downtime, which is why this answer carries strong weight in the score. |
| Do you have authority to approve repair work and related costs? | Confirming the buyer can approve repair costs stops you from scoping and quoting work to someone who still has to get sign-off. |
| Is the machine located at a facility accessible to outside technicians? | A restricted or hard-to-access facility usually means extra coordination before a technician can actually get on the machine. |
| Briefly describe the problem you are experiencing with the machine? | The buyer's own description of the fault gives the technician a first read on likely cause and required parts before arrival. |
How Cliont scores machine repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Completely stopped
- Running but with issues
- Working intermittently
- This Machine Part Production: yes
- Have Authority Approve Repair: yes
- Machine Located At Facility: yes
See the lead your team receives
Machine Repair Lead
From first click to qualified lead
Follow owners and general contractors through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They add photos & plans
Site photos and plans come attached, so you scope before you bid.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for machine repair workflows
| Cliont capability | Machine Repair application |
|---|---|
| Conditional scoring logic | Weights a completely-stopped machine on a halted production line above an intermittent fault, so genuine line-down emergencies rise to the top of your queue. |
| Media capture in the intake form | Collects a fault video and a nameplate/serial photo before your team ever calls back, so the technician knows what part and model they're dealing with. |
| Decision-maker flagging | Flags leads where the buyer answers no on repair-cost approval authority, so you loop in the right person before you quote a run your line cannot take. |
| Machine-type routing | Splits CNC, conveyor, hydraulic/pneumatic, motor/pump, and packaging equipment enquiries so each one lands with the technician who actually specializes in it. |
| CRM delivery | Pushes machine type, downtime status, and the free-text fault description directly into your CRM record instead of leaving it buried in an inbox. |
Common machine repair lead scenarios
Line-down emergency
A CNC machine is completely stopped and it's holding up a production line, with a buyer who confirms they can approve the repair cost — this combination scores highest and should get an immediate callback.
Intermittent fault, no downtime
A conveyor or pump is working intermittently but isn't stopping production, so the intake still flags it as valuable while ranking it below a full stoppage.
Submitted by someone without sign-off
A maintenance tech reports the fault accurately but answers no on repair-cost approval authority, telling you to loop in a decision-maker before you scope or quote.
Restricted-access facility
The machine is down but sits at a site not readily accessible to outside technicians, which lowers the score and flags a need for coordination before dispatch.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More industrial maintenance intake templates
Machine Repair lead-intake FAQs
How does the intake separate a true line-down emergency from routine wear?
It combines the machine's current status (completely stopped, intermittent, or running with issues) with whether that machine sits on a currently halted production line. A stopped machine tied to a halted line scores highest; an intermittent fault on a machine that isn't holding up production scores lower but still comes through.
What happens if the person filling out the form can't approve repair costs?
The repair-approval question carries less weight when the answer is no, and the lead is still routed to your CRM but flagged so you know to get a decision-maker on the call before you scope or quote work.
Can this intake handle different equipment types, like CNC machines versus conveyors or pumps?
Yes — the machine-type question covers CNC machines, conveyor systems, hydraulic or pneumatic equipment, motors or pumps, and packaging equipment, so you can route each enquiry to the technician with the right specialty.
What if the facility isn't easily accessible to outside technicians?
That answer is scored lower than a fully accessible site, since it usually means extra coordination — security clearance, an escort, or off-hours access — before a technician can actually get on the machine.
Is this the right intake for ongoing maintenance instead of a one-off breakdown?
Machine repair is built for a single malfunctioning piece of equipment. If you're scoping recurring service work instead, the Preventive Maintenance Program or Predictive Maintenance intakes are built for that pattern.
What does the free-text problem description actually capture?
It's an open field where the buyer describes the symptom in their own words — a tripped breaker, an alarm code, unusual noise — giving your technician a first read on likely cause before they arrive.
Turn machine repair visitors into qualified projects
Give every machine repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you send an estimator.