Turn cash-out refinance enquiries into pre-approval-ready leads
Every cash-out refinance enquiry captures property type, equity level, and payment status alongside a mortgage statement upload, so your team knows how much equity a borrower is tapping before booking a pre-approval call.
The exact intake your cash-out refinance leads complete
This is the real 7-question guided intake for Cash-Out Refinance — the same flow your customers finish before you ever pick up the phone.
What a qualified cash-out refinance lead should tell you
A refinance that replaces an existing mortgage with a larger loan, paying the borrower the difference in cash based on equity built up in the property.
- Own Property Want Refinance
- Property It
- Main Purpose Cash Want
- Know How Much Equity
- Up Date On Mortgage
- Soon Complete This Refinance
- Sole Owner, Or There
The questions your team needs answered
Every cash-out refinance intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Do you currently own the property you want to refinance? | A 'no' answer means the borrower doesn't yet own the property, which disqualifies a cash-out request since it depends on existing equity. |
| What type of property is it? | Business-owned or investment property answers change which loan programs and pricing apply compared to a primary residence. |
| What is the main purpose for the cash you want to receive? | Knowing whether the cash is for debt consolidation, renovation, or business use helps the loan officer prepare the right underwriting narrative. |
| Do you know approximately how much equity you have in the property? | This is the strongest weighted value signal, directly indicating how much cash a borrower can realistically pull from the property. |
| Are you currently up to date on your mortgage payments? | Payment history carries a significant weight gap between current and delinquent, flagging underwriting risk before a call is scheduled. |
| How soon are you looking to complete this refinance? | 'Immediately' is the sole urgency signal in this catalog, letting your team prioritize borrowers ready to move now. |
| Are you the sole owner, or are there co-owners on the property title? | Co-owner or business-entity title answers identify files that will need extra coordination or documentation before closing. |
How Cliont scores cash-out refinance leads
Every answer is weighted automatically — no manual review required.
Value signals
- Own Property Want Refinance: yes
- Yes, significant equity
- Yes, some equity
- Not sure
- Up Date On Mortgage: yes
Urgency signals
- Immediately
See the lead your team receives
Cash-Out Refinance Lead
From first click to qualified lead
Follow prospects and clients through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They share the details
The scope and any documents come attached, so you can scope before the first call.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for cash-out refinance workflows
| Cliont capability | Cash-Out Refinance application |
|---|---|
| Weighted equity scoring | Grades each lead using the significant/some/not sure/little equity options so higher-equity borrowers rise to the top of your queue. |
| Payment-status flagging | Applies a lower weight to borrowers who aren't current on their mortgage, surfacing that risk before your team commits time to the file. |
| Title-complexity tagging | Reads the sole owner / co-owner / business entity answer and tags files that will need additional title or entity documentation. |
| Timeline-based prioritization | Moves borrowers who select 'Immediately' to the top of the CRM queue ahead of those who are just exploring options. |
| Purpose-of-cash segmentation | Sorts leads by stated purpose, home improvement, debt consolidation, business investment, or personal expenses, so follow-up scripts match the borrower's goal. |
Common cash-out refinance lead scenarios
Immediate cash-out for debt consolidation
Borrower selects 'Immediately' on timeline and 'Debt consolidation' as purpose with significant equity, surfacing as an urgent, high-value file for a fast pre-approval call.
Equity-rich homeowner funding renovation
Significant equity, current on payments, and 'Home improvement' as the stated purpose combine into a straightforward, well-qualified lead.
Uncertain equity, just exploring
Borrower marks 'Not sure' on equity and 'Just exploring options' on timeline, producing a moderate score that's better suited for nurture than an immediate call.
Co-owned property complicates title
A borrower with co-owners on title or a business-owned property changes what documentation and coordination the file needs before it can move forward.
Past-due borrower seeking cash
Significant equity but a 'no' on being current with mortgage payments flags a risk factor that's worth reviewing before scheduling time on it.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More mortgage refinance intake templates
Cash-Out Refinance lead-intake FAQs
How is this different from your rate-and-term refinance intake?
This intake asks specifically about the purpose of the cash being requested and current equity level, which don't apply to a Rate-and-Term Refinance where no cash is disbursed.
Can the intake qualify cash-out requests on investment properties?
Yes, the property type question includes an investment property option, so those files can be flagged separately from primary-residence requests or routed toward your Investment Property Refinance workflow.
What happens if a borrower doesn't know their equity amount?
A 'Not sure' answer still scores the lead, just at a lower weight than 'significant' or 'some' equity, so it reaches your CRM flagged for equity verification rather than being dropped.
Does the intake surface title complications like co-owners?
Yes, the ownership question distinguishes sole owner, co-owners on title, and business-entity ownership, so you know upfront if a file will need extra title or entity documentation.
Will borrowers who are behind on payments still come through?
Yes, being behind on payments carries a lower weight than being current, but it doesn't disqualify the lead outright, it just flags the file for closer review before a pre-approval call.
Can I see why a borrower wants the cash before I call them?
Yes, the intake captures the stated purpose, whether home improvement, debt consolidation, business investment, or personal expenses, so you can prepare the right program talking points in advance.
Turn cash-out refinance visitors into qualified clients
Give every cash-out refinance visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you take the first call.