Know which FHA streamline leads deserve a pre-approval call
Borrowers confirm their current FHA loan status, occupancy, and refinance reason, upload a recent mortgage statement, and arrive scored so you know which files are actually eligible for streamline before you pick up the phone.
The exact intake your fha streamline refinance leads complete
This is the real 6-question guided intake for FHA Streamline Refinance — the same flow your customers finish before you ever pick up the phone.
What a qualified fha streamline refinance lead should tell you
A refinance of an existing FHA-insured mortgage into a new FHA loan, using reduced documentation because the borrower is already in the FHA program, but still requiring confirmation of current loan type, occupancy status, and payment history before a file can move forward.
- Current Mortgage Fha-Insured Loan
- Main Reason Refinancing
- Living In Home Tied
- Missed Any Mortgage Payments
- Soon Would Like Complete
- Sole Borrower Or Co-Borrower
The questions your team needs answered
Every fha streamline refinance intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is your current mortgage an FHA-insured loan? | This confirms basic streamline eligibility upfront, since only existing FHA loans qualify — a no answer means the lead likely belongs to a different refinance product. |
| What is your main reason for refinancing? | The stated refinance reason reveals whether the borrower's goal actually fits streamline mechanics or whether they'd be better served by Cash-Out or Rate-and-Term Refinance. |
| Are you currently living in the home tied to this mortgage? | Streamline refinances typically require the property to remain the borrower's residence, so a no answer signals the lead may need Investment Property Refinance instead. |
| Have you missed any mortgage payments in the last 12 months? | Recent payment history directly affects underwriting risk, so multiple missed payments should route to manual review rather than a standard pre-approval call. |
| How soon would you like to complete this refinance? | Segments the lead so you can route, price, and prioritize it correctly. |
| Are you the sole borrower or a co-borrower on the current mortgage? | Knowing whether there's a co-borrower tells the loan officer whether additional documentation or a second party needs to be looped in before scheduling. |
How Cliont scores fha streamline refinance leads
Every answer is weighted automatically — no manual review required.
Value signals
- Current Mortgage Fha-Insured Loan: yes
- Living In Home Tied: yes
- No missed payments
- One missed payment
- Not sure
See the lead your team receives
FHA Streamline Refinance Lead
From first click to qualified lead
Follow prospects and clients through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They share the details
The scope and any documents come attached, so you can scope before the first call.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for fha streamline refinance workflows
| Cliont capability | FHA Streamline Refinance application |
|---|---|
| Weighted lead scoring | FHA-insured status and current occupancy carry the heaviest weights in this catalog, so a non-FHA loan or non-owner-occupied property automatically pulls the score down before it reaches your CRM. |
| Conditional routing logic | When a borrower's stated refinance reason or occupancy answer doesn't fit streamline criteria, the lead can be surfaced for redirection toward Cash-Out Refinance or Investment Property Refinance instead. |
| Document upload widget | Borrowers attach their current mortgage statement directly in the intake so processors can verify the FHA case number and loan type before the pre-approval call is scheduled. |
| Payment history flagging | Multiple missed payments in the last 12 months lower the score, giving your team a way to route those files to manual underwriting review rather than a standard call. |
Common fha streamline refinance lead scenarios
Clean FHA file, no missed payments
Borrower confirms an FHA-insured loan, lives in the home, and has no missed payments in the last 12 months — the intake scores this as high priority for streamline processing.
Rental property, not owner-occupied
Borrower answers no to living in the home tied to the mortgage, which lowers the score and signals the file may fit Investment Property Refinance instead of streamline.
Loan isn't actually FHA-insured
Borrower assumes they have an FHA loan but answers no to the FHA-insured question, flagging that streamline eligibility should be re-checked before any pre-approval call is booked.
Multiple missed payments on file
Borrower reports multiple missed payments in the last 12 months, which the intake scores lower so it can be routed to manual underwriting review rather than a standard call.
Co-borrower just exploring options
Borrower identifies as a co-borrower and selects 'just exploring options' for timeline, giving loan officers a clear signal to nurture the lead rather than treat it as call-ready.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More mortgage refinance intake templates
FHA Streamline Refinance lead-intake FAQs
How does the intake confirm the loan is actually FHA-insured before we call?
The intake asks directly whether the current mortgage is FHA-insured, and this answer carries the heaviest weight in scoring since it's the core eligibility requirement for a streamline refinance.
What happens if a borrower reports missed payments?
The payment history question separates no missed payments, one missed payment, multiple missed payments, and not sure, so files with multiple missed payments score lower and can be flagged for manual review instead of a standard pre-approval call.
Can the intake catch a borrower who actually wants a cash-out refinance?
Yes — the refinance reason question captures the borrower's stated goal, so if they select something outside typical streamline motivations, you can redirect them toward Cash-Out Refinance or Rate-and-Term Refinance instead.
What if the property isn't the borrower's primary residence?
The occupancy question flags non-owner-occupied properties with a lower weight, which helps you spot leads that may be a better fit for Investment Property Refinance.
Does the intake handle co-borrower situations differently?
The intake asks whether the borrower is sole, co-borrower, or unsure, so your team knows upfront whether additional parties need to be involved before scheduling a call.
What documents does a borrower need to submit before the pre-approval call?
Borrowers upload a current mortgage statement and payment history so your team can confirm FHA case number and standing before booking time on the calendar.
Turn fha streamline refinance visitors into qualified clients
Give every fha streamline refinance visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you take the first call.