Know which hoarding cleanout leads deserve a survey visit
Ask what type of property is affected, how much of the space is covered in clutter, and whether blocked exits or safety hazards exist — then require photos before your team commits a crew to the survey.
Preview your hoarding cleanout intake
Explore 7 questions from the Hoarding Cleanout template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified hoarding cleanout lead should tell you
Removal of extensive accumulated clutter from a property affected by hoarding, ranging from a single cluttered room to an entire house, business, or storage unit, often complicated by blocked exits or unsafe conditions.
- Property Cleanout
- Much Space Affected By
- There Any Blocked Exits,
- There Signs Pests, Mold,
- Property Owner Or Authorized
- Soon Cleanout Begin
- Help Sorting Items Keep,
The questions your team needs answered
Every hoarding cleanout intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs the cleanout? | Property type determines crew size and truck configuration, since a storage unit and a whole house need very different logistics. |
| How much of the space is affected by clutter? | Clutter extent scales the expected labor and volume, from a single room up to an entire property, so it carries the largest weight range in the catalog. |
| Are there any blocked exits, pathways, or safety hazards on the property? | Blocked exits and safety hazards are weighted independently of clutter volume, so a hazardous property flags even when the affected area is small. |
| Are there signs of pests, mold, or spoiled materials that need removal? | Signs of pests, mold, or spoiled material tell your team whether they need a remediation partner alongside standard removal, before the crew is on site. |
| Are you the property owner or authorized to arrange this cleanout? | Confirming the person is the owner or authorized to arrange the cleanout is weighted heavily, since unauthorized requests need a permission check before scheduling. |
| How soon do you need the cleanout to begin? | Timeline preference helps order dispatch without assuming every stated rush is automatically the highest-value job. |
| Do you need help sorting items to keep, donate, or discard, or only removal of discarded items? | Knowing whether the customer needs sorting help or removal only tells your team whether to budget extra time for keep/donate/discard decisions on site. |
How Cliont scores hoarding cleanout leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- One room
- Several rooms
- Entire property
- Not sure
- There Any Blocked Exits,: yes
- Property Owner Or Authorized: yes
Urgency signals
- Flexible/Not urgent
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Hoarding Cleanout Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for hoarding cleanout workflows
| Cliont capability | Hoarding Cleanout application |
|---|---|
| Conditional scoring by answer weight | Weights an authorized property owner (9) against someone without clear authority (2), so unverified jobs surface differently from bookable ones. |
| Photo/video upload widget | Collects visual proof of clutter extent and blocked exits before your team commits a crew and truck to a survey. |
| Structured single-choice fields | Captures property type — house, apartment, commercial, or storage unit — so leads route to the right crew size and equipment from the start. |
| CRM routing on qualification score | Sends jobs with high clutter extent, blocked exits, and confirmed ownership straight to your CRM as survey-ready, while lower-confidence leads still get logged for follow-up. |
Example hoarding cleanout lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Whole-house cleanout with blocked exits
Clutter covers the entire property and exits or pathways are blocked, so the intake flags this as a high-priority job needing safety prep before the crew arrives.
Storage unit, sorting requested
A single storage unit is affected but the customer wants items sorted into keep/donate/discard rather than a straight haul-away, changing the crew size and time needed.
Adult child arranging for a parent
The person filling out the intake isn't the property owner, which the catalog scores lower than an authorized owner and signals the job needs an ownership check before scheduling.
Commercial space with mold or pests
A business property shows signs of spoiled materials, pests, or mold, which the intake surfaces separately from clutter volume so you can plan for remediation alongside removal.
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Notify your team
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Configure other destinations
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Choose the plan that works for your business.
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More junk removal intake templates
Hoarding Cleanout lead-intake FAQs
How does the intake help us size the job before quoting?
The clutter-extent question separates one room, several rooms, and an entire property, so you can see the rough scope of the job before deciding whether it needs a survey or can be quoted directly.
What if the person submitting the intake isn't the property owner?
The ownership/authorization question is weighted so an authorized owner scores higher than someone without clear authority to arrange the cleanout, flagging jobs that may need a permission check first.
Does a single-room job get deprioritized automatically?
No — smaller-scope answers like 'one room' still score, they're just weighted lower than 'entire property,' so you see relative scope rather than having small jobs filtered out entirely.
Can the intake flag safety issues before we send a crew?
Yes, the blocked exits/pathways/safety hazard question is weighted separately from clutter volume, so a hazardous property surfaces even if the cluttered area itself is small.
How do we know if this is a sorting job or just removal?
The intake asks whether the customer wants items sorted into keep/donate/discard or wants removal only, which tells your team whether to budget extra time before the crew even arrives.
How is this different from a household junk removal or estate cleanout intake?
Hoarding cleanout's catalog is built around clutter extent and safety hazards specific to accumulation, while sibling forms like Household Junk Removal or Estate Cleanout ask about different triggers entirely — Cliont keeps each subservice's questions separate.
Turn hoarding cleanout visitors into qualified jobs
Give every hoarding cleanout visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.