Know which mass removal leads are worth appointment time
Ask pet owners about the mass's growth pattern, whether it's bleeding or ulcerated, and if a vet has already examined it, then require photos so your team can screen out cases that don't fit before they reach the schedule.
The exact intake your mass removal leads complete
This is the real 7-question guided intake for Mass Removal — the same flow your customers finish before you ever pick up the phone.
What a qualified mass removal lead should tell you
Surgical evaluation and removal of a lump, growth, or tumor found on a pet's body, where growth rate, bleeding or ulceration, and whether a vet has already examined it determine how urgently the case needs scheduling.
- Veterinarian Examined This Mass
- Quickly Has Mass Changed
- On Pet'S Body Mass
- Mass Bleeding, Ulcerated, Or
- Animal This Procedure
- Pet'S Owner Or Authorized
- Soon Schedule This Procedure
The questions your team needs answered
Every mass removal intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Has a veterinarian examined this mass? | A yes here tells your team a professional has already assessed the mass, letting you prioritize surgical scheduling over a diagnostic workup. |
| How quickly has the mass changed in size or appearance? | Rapid growth is the strongest single signal of malignancy risk in the catalog, so it should trigger a faster response than a mass that hasn't changed. |
| Where on the pet's body is the mass located? | Mass location changes the surgical approach and anesthesia risk, so it's useful triage context even though it carries no numeric weight. |
| Is the mass currently bleeding, ulcerated, or infected? | Bleeding, ulceration, or infection often means the mass needs sooner intervention regardless of how long it's been present. |
| What type of animal needs this procedure? | Knowing the animal species upfront lets you route the lead to the right surgeon or equipment setup before the appointment is booked. |
| Are you the pet's owner or an authorized caregiver able to approve treatment? | If the person completing the form can't legally approve treatment, you need a guardian or owner confirmed before committing a surgical slot. |
| How soon are you looking to schedule this procedure? | Stated urgency helps you separate pet owners who need next-week scheduling from those still comparing options. |
How Cliont scores mass removal leads
Every answer is weighted automatically — no manual review required.
Value signals
- Veterinarian Examined This Mass: yes
- Growing rapidly (days to weeks)
- Growing slowly (months)
- No noticeable change
- Not sure
- Mass Bleeding, Ulcerated, Or: yes
See the lead your team receives
Mass Removal Lead
From first click to qualified lead
Follow patients and caregivers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the visit
Smart questions adapt to their visit and capture the full scope.
They share details
Symptoms, history, and documents come attached before the visit.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for mass removal workflows
| Cliont capability | Mass Removal application |
|---|---|
| Conditional photo requirement | Photo uploads are requested for every mass removal enquiry so your team can visually assess growth, ulceration, or bleeding before the pet is seen. |
| Weighted scoring engine | Rapid growth and active bleeding or ulceration are weighted heavily, pushing suspicious-looking masses above stable, long-standing ones in your queue. |
| Authorization gate | The owner/caregiver authorization question flags leads where treatment approval isn't confirmed, so a slot isn't held for someone who can't consent to surgery. |
| Species-based routing | Animal type is captured upfront so mass removal leads for small mammals or less common species can be routed to a surgeon equipped for that patient. |
Common mass removal lead scenarios
Rapidly growing, unexamined mass
A dog owner reports a mass that has grown noticeably over just a few weeks and has not yet been seen by a vet, pushing the score toward urgent same-week scheduling.
Stable mass, routine monitoring
A cat owner notes a mass that hasn't changed in months and has already been examined by a vet, generating a lower-urgency lead better suited to a standard slot than an urgent one.
Bleeding or ulcerated mass
A caregiver reports a mass on the paw that's currently bleeding or infected, which the intake weights heavily regardless of how long the mass has been present.
Caregiver without authorization
Someone other than the legal owner fills out the form and can't confirm authority to approve treatment, flagging the lead for a follow-up call before any slot is committed.
Exotic pet, early-stage concern
An owner of a small mammal notices a new facial mass, hasn't had it examined yet, and is only exploring timing, resulting in a lead worth a follow-up rather than immediate booking.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book visits
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More veterinary surgery intake templates
Mass Removal lead-intake FAQs
How does the intake tell urgent mass cases apart from ones that can wait?
It combines how quickly the mass has changed in size or appearance with whether it's currently bleeding, ulcerated, or infected, both of which carry significant weight in the score. A rapidly growing or actively bleeding mass will surface as higher priority than one that's been stable for months.
Does the intake require photos before a mass removal consult is booked?
Yes, pet owners are asked to upload a close-up photo of the mass with a size reference and a photo showing its location on the pet's body, so your team can assess it visually before the appointment.
What happens if the person filling out the form isn't the pet's owner?
The intake asks directly whether the person completing the form is the owner or an authorized caregiver able to approve treatment. If not, the lead is flagged so your team can confirm authorization before committing a surgical slot.
Can the intake handle mass removal leads for animals other than dogs and cats?
Yes, the intake asks what type of animal needs the procedure, including small mammals or other species, so the case can be routed to the right surgeon or equipment setup.
Does the software decide whether the mass is malignant or needs surgery?
No. Cliont only organizes what the pet owner reports, such as growth rate, prior vet exam status, and whether the mass is bleeding, into a scored lead. Any clinical or diagnostic determination remains with your veterinary team.
Why does the intake ask where the mass is located on the pet's body?
Mass location, whether on the skin, limb, mouth, or abdomen, affects surgical approach and anesthesia planning, so it's captured as context for your team even though it isn't part of the numeric score.
Turn mass removal visitors into qualified patients
Give every mass removal visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book front-desk time.