Know which tune-up leads are worth service appointment time
Ask every tune-up caller about vehicle type, performance symptoms, and when their last tune-up was done, then collect dashboard warning light photos before they book — so your bay time goes to jobs that are actually ready.
The exact intake your tune-up leads complete
This is the real 6-question guided intake for Tune-Up — the same flow your customers finish before you ever pick up the phone.
What a qualified tune-up lead should tell you
Routine engine and ignition-system service — inspecting and replacing components like spark plugs, filters, and wires — requested when a vehicle is overdue for maintenance or showing performance symptoms such as rough idling or stalling.
- Vehicle Tune-Up
- Noticing Any Performance Issues
- Was Last Tune-Up Performed
- Vehicle Drivable And Safe
- Owner Or Authorized Decision-Maker
- How Many Vehicles This
The questions your team needs answered
Every tune-up intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of vehicle needs the tune-up? | Segments the lead so you can route, price, and prioritize it correctly. |
| Are you noticing any performance issues such as rough idling, stalling, or reduced power? | Reported rough idling, stalling, or reduced power is one of the highest-weighted signals, indicating a real mechanical need rather than a routine check-in. |
| When was the last tune-up performed on this vehicle? | A vehicle that's 'Never' had a tune-up or is 'Over a year' overdue carries the most weight, since it points to a job that's likely due regardless of reported symptoms. |
| Is the vehicle currently drivable and safe to bring to a service location? | Whether the vehicle is drivable and safe to bring in determines if this is a standard bay appointment or needs a towing or mobile-service conversation first. |
| Are you the owner or authorized decision-maker for this vehicle's maintenance? | Confirming the submitter is the owner or authorized decision-maker protects against booking a slot for someone who can't actually approve the work. |
| Approximately how many vehicles need this tune-up service? | A count of two to five or more than five vehicles reframes the request as a commercial or fleet enquiry rather than a single-vehicle booking. |
How Cliont scores tune-up leads
Every answer is weighted automatically — no manual review required.
Value signals
- Noticing Any Performance Issues: yes
- Never
- Over a year ago
- 6 to 12 months ago
- Under 6 months ago
- Not sure
See the lead your team receives
Tune-Up Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for tune-up workflows
| Cliont capability | Tune-Up application |
|---|---|
| Weighted lead scoring | Combines the performance-symptom answer with the last-tune-up-date answer, so a vehicle that's overdue and showing rough idling or stalling scores well above a routine, symptom-free request. |
| Video/photo widget | Captures dashboard warning light footage from the customer before their visit, giving your technician a head start on diagnosis without an extra phone call. |
| Conditional routing | Vehicle-count answers of 'Two to five' or 'More than five' can be flagged separately from single-vehicle requests, so commercial-volume enquiries don't sit in the same queue as a one-off appointment. |
| Decision-maker verification | Flags submissions where the caller isn't the owner or authorized decision-maker, so your front desk can confirm authorization before locking in a bay. |
Common tune-up lead scenarios
Never had a tune-up
Vehicle owner reports rough idling or stalling and the last tune-up field shows 'Never' or 'Over a year ago' — both high-value signals that push the lead straight to the top of the queue.
Routine check, no symptoms
No performance issues and the last tune-up was under 6 months ago — the intake still logs the request but flags it as lower urgency so it doesn't crowd out engine-symptom leads.
Small fleet coming in
The vehicle-count question comes back 'Two to five' or 'More than five,' signaling a commercial job that may be better routed alongside your Fleet Maintenance intake instead of a single-bay slot.
Someone else's vehicle
The caller isn't the owner or authorized decision-maker, which the intake catches directly — worth confirming before scheduling so the appointment doesn't fall through at drop-off.
Unsure if it'll make it in
The customer isn't confident the vehicle is drivable and safe to bring in, which changes whether this is a standard drop-off or needs a tow or mobile option discussed first.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More auto maintenance intake templates
Tune-Up lead-intake FAQs
How does the intake separate a tune-up lead from an oil change or fluid service request?
The intake asks about performance symptoms like rough idling or stalling and how long it's been since the last tune-up — answers that point toward ignition or spark-plug work rather than a fluid top-off. If the customer's real need looks more like routine fluid maintenance, you can route them to your Oil Change or Fluid Service intake instead.
Can this intake handle a customer with a small fleet of vehicles?
Yes — the vehicle-count question captures whether it's one vehicle, two to five, or more than five, so multi-vehicle requests are flagged as commercial from the start. For larger, recurring fleet accounts, you may prefer directing them to your Fleet Maintenance intake instead.
What happens if the customer says the vehicle isn't safe to drive in?
The drivability question captures that directly, so a 'no' answer arrives in your CRM as a flag rather than getting scheduled like a normal drop-off, giving your team a chance to ask about towing or a mobile option before confirming a slot.
How do you confirm the person filling out the form actually owns the vehicle?
The intake asks whether the submitter is the owner or authorized decision-maker for that vehicle's maintenance. A 'no' answer lowers the weighted score, since someone without authority to approve the work is a weaker lead for booking purposes.
Does a report of stalling or rough idling change how the lead is prioritized?
Yes — performance symptoms are one of the highest-weighted signals in this intake, along with a long-overdue last tune-up date. Leads reporting both tend to score higher and surface as priority in your CRM.
What photos or documents does the tune-up intake collect?
You can configure the intake to request a photo of any dashboard warning lights and, if available, the most recent service receipt — useful context before the vehicle even arrives, especially for cars with no clear tune-up history.
Turn tune-up visitors into qualified jobs
Give every tune-up visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.