Know which nail repair leads are worth appointment time
Ask every nail repair enquiry what type of damage they have, whether it's natural nails, gel, or acrylic, and how many nails are affected, plus a photo of the damage, before they land in your CRM.
The exact intake your nail repair leads complete
This is the real 5-question guided intake for Nail Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified nail repair lead should tell you
Fixing a specific nail problem—cracked, lifted, chipped, or a broken extension—on natural or enhanced nails, rather than a full new set or fresh manicure.
- Nail Damage Experiencing
- Nails Natural, Or Have
- Many Nails Repair
- Nail Free Pain, Bleeding,
- Soon Would Like Repair
The questions your team needs answered
Every nail repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of nail damage are you experiencing? | Damage type separates a quick chip fix from a more involved broken-extension repair, so the score reflects true chair time. |
| Are your nails natural, or do you have gel, acrylic, or other enhancements? | Knowing whether the nail is natural, gel, or acrylic tells your tech which products and technique to prep before the client sits down. |
| How many nails need repair? | Whether it's one nail or most of them signals if this is really a spot repair or a full new set, which changes pricing and time on the books. |
| Is the nail free of pain, bleeding, or exposed skin around it? | A 'no' here is the safety check — it flags pain, bleeding, or exposed skin that needs different handling than a routine cosmetic repair. |
| How soon would you like the repair done? | How soon the client needs it done separates a same-day fix-in request from one you can slot into a quieter day. |
How Cliont scores nail repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Crack or break
- Lifted or loose nail
- Chipped polish or gel
- Not sure
- Nail Free Pain, Bleeding,: yes
Urgency signals
- Broken extension or tip
See the lead your team receives
Nail Repair Lead
From first click to qualified lead
Follow clients and members through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the appointment
Smart questions adapt to their appointment and capture the full scope.
They add reference photos
Inspiration and reference photos come attached, so you prep the right look.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for nail repair workflows
| Cliont capability | Nail Repair application |
|---|---|
| Conditional flagging | A 'no' answer on the pain, bleeding, or exposed skin question flags the lead differently than a standard crack or chip, so it doesn't get treated as a routine cosmetic booking. |
| Photo upload widget | Collects a close-up of the damaged nail before booking so your tech can judge whether it's a quick chip fix or a broken extension that needs more chair time. |
| Lead scoring | Weighs damage type, nail count, and nail health together so a single chipped nail scores differently than a broken extension across multiple nails. |
| CRM routing | Sends damage type, enhancement type, nail count, and timing straight into your CRM so your desk can prep the right tools before the client arrives. |
Common nail repair lead scenarios
Single crack, natural nail
One natural nail with a crack or break and no pain or exposed skin — a straightforward, low-risk repair the intake can score and route as a quick chair slot.
Multiple lifted gel nails
Several lifted gel nails needing attention this week signals a bigger repair job than a single chip, so your desk can plan for more chair time.
Broken tip with exposed skin
A broken extension where the client reports pain, bleeding, or exposed skin around the nail — the intake flags this differently than a purely cosmetic repair.
Unsure damage, most nails affected
A client who isn't sure what's wrong but says most or all nails need work may actually need a new set rather than a repair, which changes how you prep for the appointment.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book appointments
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More nail services intake templates
Nail Repair lead-intake FAQs
How does the intake flag a nail issue that might need more than a cosmetic fix?
The intake asks directly whether the nail is free of pain, bleeding, or exposed skin. A 'no' answer scores and flags the lead differently than a routine crack or chip so your team can decide how to handle it before booking.
Can the intake tell if someone actually needs a repair versus a full new set?
Yes — it asks how many nails need attention, from one nail up to most or all of them. A client reporting damage across most of their nails often needs a different appointment than someone fixing a single nail.
Does the intake account for gel, acrylic, or natural nails differently?
The intake asks whether the client has natural nails, gel, acrylic, or another enhancement, since that determines what your tech needs to prep before the client sits down.
What if a client doesn't know what kind of damage they have?
'Not sure' is a valid answer option on the damage-type question, so those leads still get captured and scored rather than dropped for lack of a precise diagnosis.
How is a nail repair intake different from the gel nails or acrylic nails intake?
Nail repair asks about existing damage and nail health first; the gel nails and acrylic nails intakes focus on booking a new set rather than fixing an existing one. Cliont keeps these as separate qualification paths.
What photos should I ask for on a nail repair request?
A close-up of the damaged nail or nails, and, if the client has enhancements, a shot that shows the gel or acrylic clearly, so your tech can judge repair complexity before the appointment.
Turn nail repair visitors into qualified appointments
Give every nail repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you hold a chair.