Which door and lock repairs deserve estimate time
Homeowners select what's wrong with the door or lock, flag how urgent it is, and confirm who can approve the cost—so you see a scored, photo-backed lead in your CRM before you drive out to give an estimate.
The exact intake your door and lock repair leads complete
This is the real 6-question guided intake for Door and Lock Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified door and lock repair lead should tell you
Repair of a home or rental door, frame, or lock system—covering stuck locks, misaligned doors, broken hardware, and lockouts—scoped from the specific issue, door/lock type, and who has authority to approve the work.
- Issue Experiencing With Door
- Door Or Lock Affected
- This Home Own Or
- Have Authority Approve This
- Soon This Repair Completed
- Someone Be Present Provide
The questions your team needs answered
Every door and lock repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What issue are you experiencing with the door or lock? | The specific issue selected—stuck lock, misaligned door, broken hardware, damaged frame, or lockout—determines whether this is a quick hardware fix or a more involved security or structural repair. |
| What type of door or lock is affected? | Knowing whether it's an interior, exterior, garage, sliding door, or smart lock lets the technician bring the right parts and avoid a return trip. |
| Is this for a home you own or a rental property you manage? | Distinguishes homeowners who can decide directly from rental managers or tenants who may need a landlord's sign-off before the job is scheduled. |
| Do you have authority to approve this repair and any associated cost? | A 'No' answer (weight 2) flags leads that still need a decision-maker's approval before you commit a technician to an estimate. |
| How soon do you need this repair completed? | Separates same-day lockout emergencies (weight 10) from homeowners just exploring options (weight 3), so dispatch time goes to the leads that need it fastest. |
| Can someone be present to provide access during the repair visit? | Confirms someone will be present to grant access, avoiding a wasted visit when no one is home to let the technician in. |
How Cliont scores door and lock repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Lock not working or stuck
- Door not closing or aligning properly
- Damaged door or frame
- Locked out and need entry
- Other issue
- Have Authority Approve This: yes
Urgency signals
- Broken handle, hinge, or hardware
- Emergency, need help today
See the lead your team receives
Door and Lock Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for door and lock repair workflows
| Cliont capability | Door And Lock Repair application |
|---|---|
| Priority flagging on urgency | Leads that select 'Emergency, need help today' (weight 10) are distinguished from 'Just exploring options' (weight 3), so lockouts and stuck locks surface ahead of casual inquiries. |
| Approval-authority gating | A 'No' answer on repair-approval authority (weight 2) flags the lead as needing landlord or decision-maker sign-off before you commit to a drive-out. |
| Hardware-specific intake fields | The door/lock type question (interior, exterior, garage, sliding, deadbolt or smart lock) lets your technician bring the correct hardware instead of discovering it on-site. |
| Access confirmation before booking | The presence-at-visit question confirms someone can grant access, reducing wasted trips to homes where no one is available. |
Common door and lock repair lead scenarios
Same-day lockout
A homeowner picks 'Locked out and need entry' and 'Emergency, need help today'—the intake flags this for immediate follow-up instead of sitting in a general inbox.
Landlord approving rental repair
A property manager selects 'Rental property I manage' and confirms 'Yes' on repair-approval authority, so the lead is ready to schedule without a mid-job cost negotiation.
Tenant without sign-off
A tenant fills out the form but answers 'No' on approval authority (weight 2)—signaling the job likely needs landlord confirmation before a technician is dispatched.
Exploring, no urgency
Someone reports a minor hardware issue and picks 'Just exploring options'—the intake still captures the details but the lead sits lower in priority than an active lockout or misaligned exterior door.
Damaged exterior door and frame
The homeowner selects 'Damaged door or frame' plus 'Exterior door' in the type field—a higher-scope job the intake surfaces with enough detail to quote before a site visit.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More handyman services intake templates
Door and Lock Repair lead-intake FAQs
How does the intake tell a lockout emergency apart from a routine repair request?
The urgency question separates 'Emergency, need help today' from 'Within this week' or 'Just exploring options', so same-day lockouts and stuck locks stand out from lower-priority requests.
What happens if a tenant fills out the form instead of the property owner?
The intake asks whether the person is a homeowner, a rental manager, or a tenant, then separately checks whether they can approve the repair and its cost—so you know upfront if a landlord still needs to sign off.
Does the form ask what kind of door or lock is affected?
Yes, homeowners select from interior, exterior, garage, sliding door, or deadbolt/smart lock so your technician knows what hardware to bring before the visit.
Can I require photos before I quote a door or lock repair?
Yes, you can require photos of the damaged hardware and the door or frame itself, so you can scope simple hardware fixes versus more involved frame or alignment repairs before dispatching anyone.
How is a rental property turnover different from this door and lock repair intake?
Rental Property Turnover is a separate subservice for full unit make-readies between tenants; this intake is scoped specifically to an individual door, lock, or hardware issue, whether the property is owner-occupied or a managed rental.
Does the intake check if someone will be home for the repair?
Yes, a yes/no question confirms whether someone can provide access during the visit, which helps you avoid scheduling a trip nobody is there to let you into.
Turn door and lock repair visitors into qualified jobs
Give every door and lock repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.