Know which rental property turnover leads are worth estimate time
Homeowners and property managers tell you the property type, which turnover tasks are needed, and whether the unit is vacant — plus photos of current condition — so you can quote real work instead of guessing on-site.
Preview your rental property turnover intake
Explore 6 questions from the Rental Property Turnover template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified rental property turnover lead should tell you
Preparing a rental unit between tenants — covering cleaning, repairs, painting, flooring, appliances, and locks — so it's ready to re-list or hand to a new tenant.
- Property Turnover Work
- Tasks This Turnover
- Unit Vacant
- Unit Ready Next Tenant
- Property Owner Or Authorized
- Property Be Accessible Work
The questions your team needs answered
Every rental property turnover intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs turnover work? | Multi-unit or apartment-building requests often signal recurring turnover work from a property manager, worth prioritizing differently than a one-off single-family job. |
| Which tasks does this turnover need? | Each selected task carries its own weight, so a request covering several tasks scores as a larger, more valuable job than a single repair. |
| Is the unit currently vacant? | A vacant unit weighs higher because it's typically faster to access and complete work in without coordinating around a tenant. |
| When do you need the unit ready for the next tenant? | An 'as soon as possible' answer carries the top weight, flagging leads where a delay could cost the owner rental income. |
| Are you the property owner or an authorized manager for this unit? | The steep weight gap between owner/manager (9) and not authorized (2) helps catch requests from people without the standing to approve the work. |
| Will the property be accessible for work during regular business hours? | Confirming access during business hours upfront helps your team plan the estimate visit without a scheduling call-back. |
How Cliont scores rental property turnover leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Deep cleaning
- Painting
- General repairs
- Appliance checks or replacement
- Flooring work
- Locks or security updates
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Rental Property Turnover Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for rental property turnover workflows
| Cliont capability | Rental Property Turnover application |
|---|---|
| Weighted multi-choice scoring | Each turnover task — cleaning, painting, repairs, appliances, flooring, locks — carries its own weight, so a request for five tasks scores well above a single-task lock swap. |
| Conditional yes/no branching | The owner/authorized-manager question is weighted heavily (9 vs. 2), so unauthorized requests are visibly deprioritized before you commit to a site visit. |
| Structured timeline capture | The four-option readiness timeline separates 'as soon as possible' turnovers from open-ended requests, so your CRM queue reflects real urgency instead of submission order. |
| CRM routing with full context | Property type, task list, vacancy status, and access details arrive together in your CRM, so a coordinator can schedule without a back-and-forth call to fill in gaps. |
Example rental property turnover lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Vacant unit, tenant moving in fast
The unit is already vacant and the owner needs it ready as soon as possible, with painting, flooring, and repair work all requested at once — the intake flags this as high urgency and high task load.
Occupied unit, no rush yet
The unit isn't vacant and there's no set ready date — the intake still collects the task list so you can quote ahead, but it won't get flagged for immediate scheduling.
Single-task security request
A landlord only needs locks or security updates after a tenant move-out, not a full turnover — the multi-choice task field lets them flag just that one need instead of a full package.
Multi-unit building, several turnovers
A property manager submits on behalf of a multi-unit building, which the property-type question captures directly, letting you spot recurring or higher-volume rental work early.
Request from someone unauthorized
The person submitting isn't the owner or an authorized manager — the intake still records the request but the low weight on that answer helps you catch it before you commit a slot.
Connect Cliont to your workflow
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Notify your team
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Configure other destinations
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- Photo, video & file upload
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Rental Property Turnover lead-intake FAQs
How does the intake handle a turnover that needs several kinds of work at once?
The task-selection question lets homeowners or managers pick any combination of deep cleaning, painting, general repairs, appliance work, flooring, or locks and security, and each selection adds to the lead's score so multi-task jobs surface as higher priority.
Does the intake check whether the person submitting is actually allowed to request the work?
Yes — it asks whether the requester is the property owner or an authorized manager, and that answer carries a much higher weight than a 'no' response, which helps you avoid driving out on a request from someone without authority over the unit.
Why does vacancy status matter for scoring?
Vacant units are weighted higher because they're typically easier to access and faster to turn around, while occupied units may need more coordination before work can start.
What happens if the homeowner doesn't have a move-in date yet?
The timeline question includes a 'no set date yet' option that carries the lowest weight of the four choices, so those leads still come through but are ranked below jobs with a firm turnaround deadline.
Can this intake be used for multi-unit buildings, not just single houses?
Yes — the property-type question includes single-family homes, apartment units, condos or townhouses, and multi-unit buildings, so a property manager coordinating several units at once can specify that from the start.
Does the form ask about access to the property during work hours?
Yes — a yes/no question confirms whether the unit will be accessible during regular business hours, which helps your team plan scheduling before the estimate visit.
Turn rental property turnover visitors into qualified jobs
Give every rental property turnover visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.