See which ADA complaints were reported and left unresolved
Cliont's guided intake asks whether the barrier was at a government agency or public business, when it happened, and whether the client reported it before getting an answer, plus photos or screenshots of the barrier, so only real Title II/III matters reach your CRM.
The exact intake your ada title ii and iii accessibility leads complete
This is the real 7-question guided intake for ADA Title II and III Accessibility — the same flow your customers finish before you ever pick up the phone.
What a qualified ada title ii and iii accessibility lead should tell you
Claims involving disability-related access barriers at government agencies or public services (Title II) or at businesses open to the public and their websites/apps (Title III), evaluated for U.S. jurisdiction, timing, and whether the organization was given notice.
- Personally Have Trouble Accessing
- Barrier At Government Agency
- This Happen In United
- This Happen Within Last
- Identify Organization Responsible (Name
- Report Problem Or Ask
- Barrier Keep From Using
The questions your team needs answered
Every ada title ii and iii accessibility intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Did you personally have trouble accessing a place, service, or website because of a disability-related accessibility barrier? | Confirms the prospective client personally experienced the barrier, which matters for standing to bring the claim. |
| Was the barrier at a government agency or public service (like a city office, public school, courthouse, public transit) OR at a business open to the public (like a store, restaurant, hotel, doctor’s office, bank) OR on their website/app? | Distinguishes a Title II claim against a government entity from a Title III claim against a public accommodation or its website, which changes the legal theory and defendant. |
| Did this happen in the United States or on a U.S.-based organization’s website/app? | Screens for U.S. jurisdiction, since barriers outside the U.S. or on non-U.S. websites generally fall outside ADA coverage. |
| Did this happen within the last 2 years (or is it still happening now)? | Flags whether the incident is recent enough to act on before running into a practical limitations problem. |
| Can you identify the organization responsible (name and location or the website/app)? | Checks whether a specific organization can be named, since a claim without an identifiable defendant can't move forward. |
| Did you report the problem or ask for an accommodation (like a ramp, captioning, interpreter, accessible format, or website fix) and they did not fix it within a reasonable time? | Shows whether the organization already had notice and a chance to fix the barrier, which can strengthen the claim and affect pre-suit steps. |
| Did the barrier keep you from using the service, entering the place, or getting equal access (even if you eventually left or gave up)? | Separates a genuine denial of access from a minor inconvenience, which affects what relief is realistically available. |
How Cliont scores ada title ii and iii accessibility leads
Every answer is weighted automatically — no manual review required.
Value signals
- Personally Have Trouble Accessing: yes
- Barrier At Government Agency: yes
- This Happen In United: yes
- This Happen Within Last: yes
- Identify Organization Responsible (Name: yes
- Report Problem Or Ask: yes
See the lead your team receives
ADA Title III Accessibility Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for ada title ii and iii accessibility workflows
| Cliont capability | ADA Title II And III Accessibility application |
|---|---|
| Conditional branching | Splits the intake based on whether the barrier was at a government entity or a public accommodation/website, so leads arrive pre-labeled as likely Title II or Title III before you open the file. |
| Automatic lead scoring | Weighs whether the organization is identified, the incident occurred in the U.S., and it happened within two years, so unidentifiable or stale complaints don't land in your CRM marked as high priority. |
| Photo and document upload | Lets prospective clients attach photos of the physical barrier or screenshots of the inaccessible website page directly to the intake, rather than describing it in text alone. |
| CRM routing | Sends qualified ADA Title II/III matters into your CRM with the reported-and-unresolved timeline already attached, so you know whether notice was given before you call the client back. |
Common ada title ii and iii accessibility lead scenarios
Courthouse missing a ramp
A wheelchair user was denied entry to a public courthouse due to a missing ramp, reported it, and the agency never fixed it — intake flags this as a high-value Title II claim with notice already given.
Restaurant won't accommodate
A blind customer couldn't read a menu or use a restaurant's booking site; the incident is recent and the business is easily identified, so the intake scores it as a strong Title III lead.
Retailer website blocks checkout
A prospective client couldn't finish a purchase on a U.S. retailer's site because it wasn't screen-reader compatible, and the company is identifiable from the URL — a clean Title III web-access claim.
Old incident, unnamed business
The barrier happened more than two years ago and the client can't name the business — intake still logs it but scores it lower given the weaker timeframe and identification answers.
Barrier on a foreign website
The access problem occurred on a non-U.S. website with no U.S. presence — intake flags this as a poor fit since the ADA generally doesn't reach outside U.S. jurisdiction.
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- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
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- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More civil rights and constitutional law intake templates
View all civil rights and constitutional law intake templates →
ADA Title II and III Accessibility lead-intake FAQs
How does the intake tell Title II claims apart from Title III claims?
It asks whether the barrier was at a government agency or public service versus a business open to the public or its website, so you can see which legal theory and type of defendant you're dealing with before you look at the file.
Does the intake screen out incidents that happened outside the U.S.?
Yes — it asks whether the incident occurred in the U.S. or on a U.S.-based website or app, and a 'no' answer scores lower since ADA coverage generally doesn't extend beyond that.
What if the prospective client can't name the organization responsible?
The intake still asks, but an unidentified organization scores lower than a named one, since you need a specific defendant to send a demand letter or file suit.
Does the intake flag claims that might be running into a time problem?
It asks whether the barrier occurred within the last two years or is ongoing, which helps you spot leads before you hit limitations issues specific to your jurisdiction.
How does the intake capture whether a client already asked for an accommodation?
It asks whether the client requested a fix — a ramp, captioning, an interpreter, an accessible format, or a website correction — and whether the organization failed to act within a reasonable time, so you know if notice was already given.
Can the intake distinguish a real access denial from a minor annoyance?
Yes, it asks whether the barrier actually kept the client from using the service or getting equal access, even if they eventually left or gave up, which separates genuine denial-of-access claims from complaints about inconvenience.
Turn ada title ii and iii accessibility visitors into qualified cases
Give every ada title ii and iii accessibility visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.