Construction defect intake that captures who did the work up front
Before you offer a free consultation, see whether the caller owns the property or has written authority to claim, whether the problem traces back to construction work rather than wear and tear, and whether real damage has resulted. Photos of the defect and any contractor documents come in with the enquiry so your team has the full picture before the call.
The exact intake your construction defect claims leads complete
This is the real 8-question guided intake for Construction Defect Claims — the same flow your customers finish before you ever pick up the phone.
What a qualified construction defect claims lead should tell you
Claims brought by property owners against builders, contractors, or developers for damage or safety issues caused by defective construction or renovation work, rather than ordinary wear and tear.
- Property With Problem Located
- Owner Property, Or Have
- Dealing With Problem That
- Problem Caused Real Damage
- First Notice Problem Within
- Identify Who Did Work
- Already Asked Builder/Contractor Or
- Help With Legal Claim
The questions your team needs answered
Every construction defect claims intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is the property with the problem located in the United States? | Confirms the property falls within a jurisdiction your firm can actually practice in before you spend consultation time on it. |
| Are you the owner of the property, or do you have written authority from the owner to pursue a claim? | Establishes standing to bring the claim, since a caller without ownership or written authority usually can't retain the firm on the matter. |
| Are you dealing with a problem that appears to be caused by how the home/building was built or renovated (not just normal wear and tear)? | Separates genuine construction defect matters from normal maintenance issues that fall outside a defect claim entirely. |
| Has the problem caused real damage or a serious risk (for example leaks, mold, cracks, electrical issues, or unsafe conditions)? | Documented damage or safety risk is what gives a defect claim real value and urgency rather than a cosmetic complaint. |
| Did you first notice the problem within the last 10 years? | Timing against the discovery date is a first-pass check on whether a limitations or repose period may already be a concern. |
| Can you identify who did the work (such as the builder, contractor, developer, or a specific trade) or do you have a contract/invoices showing who did it? | A named, documented builder or contractor makes liability far easier to pursue than an unidentified party. |
| Have you already asked the builder/contractor or warranty company to fix it and they refused, delayed, or the repairs did not solve the problem? | A refused or failed repair attempt shows the dispute is already contested rather than something likely to resolve informally. |
| Are you looking for help with a legal claim (not just a general estimate or a routine repair service)? | Confirms the caller actually wants legal representation, filtering out people who just want an estimate or a repair referral. |
How Cliont scores construction defect claims leads
Every answer is weighted automatically — no manual review required.
Value signals
- Property With Problem Located: yes
- Owner Property, Or Have: yes
- Dealing With Problem That: yes
- Problem Caused Real Damage: yes
- First Notice Problem Within: yes
- Identify Who Did Work: yes
Urgency signals
- Problem Caused Real Damage
See the lead your team receives
Construction Defect Claim Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for construction defect claims workflows
| Cliont capability | Construction Defect Claims application |
|---|---|
| Video intake widget | Lets the prospective client show cracking, leaks, mold, or unsafe conditions on camera so your team sees the actual damage described in the intake before the consultation. |
| Document and photo upload | Collects contracts, invoices, or correspondence identifying the builder or contractor alongside photos of the defect, so liability documentation arrives with the lead instead of during the first meeting. |
| Weighted scoring engine | Combines ownership authority, construction-cause confirmation, and documented damage into a single score, so a well-documented owner claim outranks a vague, undocumented inquiry automatically. |
| CRM routing | Sends claims where the property owner is confirmed, the defect is construction-related, and damage is documented straight to your CRM as consultation-ready, while filtering out repair-estimate requests. |
Common construction defect claims lead scenarios
Active leak with mold growth
Owner reports water intrusion and visible mold traced to a construction error found within the last two years, with photos and a named contractor already on file — flags as high value and urgent.
Tenant without written authority
A renter or property manager reports the defect but cannot confirm ownership or written authority to pursue a claim, which the intake surfaces before a consultation slot is booked.
Defect discovered after 10 years
The property owner first noticed cracking or settling more than a decade ago, raising a limitations concern the intake flags for review rather than automatic escalation.
Unnamed contractor, no contract
The prospective client cannot identify who did the original work and has no contract or invoices, which lowers the intake's confidence signal compared to a claim with a documented builder.
Wants a repair estimate, not a lawsuit
The enquiry is really a request for a construction cost estimate or routine repair referral rather than legal representation, which the intake separates out before it reaches your CRM.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book matters
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More construction law intake templates
Construction Defect Claims lead-intake FAQs
Does the intake check for statute of limitations or repose issues?
Yes — the intake asks when the problem was first noticed and flags claims discovered more than 10 years ago differently than recent discoveries, so you can spot a possible time-bar concern before the consultation.
What if the person filling out the intake isn't the property owner?
The intake directly asks whether the person is the owner or holds written authority to pursue a claim on the owner's behalf, so tenants or unauthorized third parties are identified before they take a consultation slot.
How does the intake tell a real defect claim apart from a routine repair request?
It asks whether the problem stems from how the property was built or renovated (not ordinary wear and tear) and whether the person is looking for legal help rather than just an estimate, so general contractor inquiries don't get routed to your firm.
Will the intake collect documentation showing who did the work?
Yes — it asks whether the prospective client can identify the builder, contractor, or trade responsible, or has a contract or invoices, which helps you gauge how provable liability might be before you ever open the file.
What happens if the property is outside the United States?
The intake asks for the property's location first, since claims outside the United States fall outside most construction defect practices' jurisdiction and score lower as a result.
Does the intake ask whether the builder already tried to fix the problem?
Yes — it asks whether the prospective client already went to the builder, contractor, or warranty company and got refused, delayed, or an ineffective repair, which is a useful signal for how contested the claim may already be.
Turn construction defect claims visitors into qualified cases
Give every construction defect claims visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.