Intake that flags a real coverage dispute, not just a denial
When a reservation-of-rights letter arrives or coverage gets denied, the intake asks whether there's a genuine dispute over what the policy covers and collects the policy and insurer correspondence before the matter lands in your CRM.
The exact intake your reservation of rights and declaratory relief leads complete
This is the real 7-question guided intake for Reservation of Rights and Declaratory Relief — the same flow your customers finish before you ever pick up the phone.
What a qualified reservation of rights and declaratory relief lead should tell you
A reservation of rights letter is when an insurer agrees to defend or handle a claim while reserving the right to later deny coverage; declaratory relief involves a court ruling on whether the policy actually covers the dispute — the intake needs to know which stage the client is at and whether coverage is genuinely contested.
- In United States And
- There Current Claim Or
- Insurance Company Sent Letter
- Insurance Company Denied Coverage,
- There Disagreement About Whether
- Claim Or Lawsuit Still
- Have Copy Insurance Policy
The questions your team needs answered
Every reservation of rights and declaratory relief intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Are you in the United States and dealing with an insurance policy that applies in the U.S.? | Coverage disputes are governed by state-specific insurance law, so confirming a U.S. policy is a baseline jurisdiction filter before anything else matters. |
| Is there a current claim or lawsuit where you want the insurance company to defend you or pay for a loss? | Without a current claim or lawsuit where defense or payment is being sought, there's no active dispute for a reservation-of-rights or declaratory relief matter to attach to. |
| Has your insurance company sent you a letter saying it will defend or handle the claim but may later deny coverage (a “reservation of rights” letter)? | A reservation-of-rights letter is the defining trigger for this specific matter type, signaling the insurer is defending now but may contest coverage later. |
| Has your insurance company denied coverage, refused to defend you, or said it might not pay because of an exclusion or policy condition? | An outright denial or refusal to defend points to a different posture than a reservation letter and can shift the matter toward denial or bad-faith analysis. |
| Is there a disagreement about whether the policy covers the claim or lawsuit (for example, what happened, when it happened, or what the policy covers)? | A genuine disagreement over facts, timing, or policy interpretation is the substantive coverage dispute that declaratory relief exists to resolve. |
| Is the claim or lawsuit still ongoing, or did you receive the reservation/denial within the last 12 months? | A claim that's still open or a letter received within the last year suggests the dispute is live and actionable, not one where deadlines or relevance have already passed. |
| Do you have a copy of the insurance policy and the insurer’s letter(s) about coverage (reservation of rights or denial)? | Having the policy and the insurer's letters in hand lets you assess the actual coverage language before committing consultation time. |
How Cliont scores reservation of rights and declaratory relief leads
Every answer is weighted automatically — no manual review required.
Value signals
- In United States And: yes
- There Current Claim Or: yes
- Insurance Company Sent Letter: yes
- Insurance Company Denied Coverage,: yes
- There Disagreement About Whether: yes
- Claim Or Lawsuit Still: yes
See the lead your team receives
Reservation of Rights Coverage Dispute
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for reservation of rights and declaratory relief workflows
| Cliont capability | Reservation Of Rights And Declaratory Relief application |
|---|---|
| Guided qualification questions | Separates a reservation-of-rights letter from an outright coverage denial and from a factual coverage dispute, so you see which fact pattern you're dealing with before you respond. |
| Document collection | Requests the policy and the insurer's reservation-of-rights or denial letter up front so you're not scheduling a consultation before seeing the actual coverage language. |
| Automated lead scoring | Weights whether the claim is still active or the reservation/denial occurred within the last 12 months, pushing stale matters lower and live disputes higher. |
| CRM routing | Sends qualified reservation-of-rights and coverage-dispute matters straight to your CRM with the insurer's stated reason for reservation or denial attached. |
Common reservation of rights and declaratory relief lead scenarios
Insurer defends under reservation
Client has an active claim and just received a letter saying the insurer will defend or pay but may deny coverage later — the intake flags this as high value and time-sensitive.
Outright coverage denial
Insurer refused to defend or pay, citing an exclusion or policy condition, rather than reserving rights — the intake routes this differently since there's no ongoing defense to preserve.
Dispute over what happened or when
No formal letter yet, but the client and insurer disagree on facts or timing that affect coverage — the intake still captures this as an active coverage dispute worth reviewing.
Old, resolved claim
The reservation or denial arrived more than 12 months ago and the underlying claim is closed — the intake scores this lower so it doesn't consume consultation time on a stale matter.
No documents in hand yet
Client believes there's a coverage problem but doesn't yet have the policy or the insurer's letter — the intake still moves the lead forward while flagging the missing documentation.
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- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
- Unlimited intake forms
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- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More insurance law intake templates
Reservation of Rights and Declaratory Relief lead-intake FAQs
How does the intake separate a reservation-of-rights matter from a flat denial?
The intake asks separately whether the insurer sent a letter agreeing to defend while reserving rights, or whether it denied coverage or refused to defend outright — these are scored and routed as distinct fact patterns rather than lumped together.
What happens if a prospective client doesn't have the policy or the insurer's letter yet?
The intake still qualifies the lead based on the described dispute, but flags that the policy and insurer correspondence haven't been provided so you know what to request before the consultation.
Does the intake screen out claims outside the U.S.?
Yes — the first question confirms the policy applies in the United States, which affects scoring since coverage law and procedure vary significantly outside that scope.
How does the intake treat an old or already-resolved claim?
If the reservation or denial happened more than 12 months ago and the claim isn't ongoing, the lead scores lower, helping you avoid consultations on matters where the dispute may already be moot.
Can this intake tell a reservation-of-rights matter apart from bad faith litigation?
This subservice intake focuses on the reservation letter, denial reasons, and coverage dispute itself; if the facts point toward the insurer's conduct rather than a coverage question, that's better matched to a Bad Faith Litigation intake.
What makes a lead score as High Priority here?
Leads score highest when there's a U.S. policy, an active claim or lawsuit, a reservation-of-rights letter or denial, and a genuine dispute over what the policy covers — those are the strongest signals in the catalog.
Turn reservation of rights and declaratory relief visitors into qualified cases
Give every reservation of rights and declaratory relief visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.