See the crash timeline and coverage status before you consult
Ask whether the other driver was uninsured, underinsured, or fled the scene, confirm injuries and treatment, and check the crash falls within the filing window before you commit consultation time. Required uploads include the police report and declarations page so coverage limits are visible immediately.
The exact intake your um or uim auto claims leads complete
This is the real 8-question guided intake for UM or UIM Auto Claims — the same flow your customers finish before you ever pick up the phone.
What a qualified um or uim auto claims lead should tell you
A claim brought under the injured party's own auto policy when the at-fault driver had no insurance, insufficient coverage, or fled the scene, requiring proof of the claimant's own coverage and the other driver's insurance status.
- Crash Happen In United
- Driver Or Passenger In
- Have Auto Insurance (Or
- Other Driver Uninsured, Underinsured,
- Have Any Injuries Or
- Had Medical Treatment Or
- It Been Less Than
- Not Already Signed Final
The questions your team needs answered
Every um or uim auto claims intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Did the crash happen in the United States? | A crash outside the United States usually falls outside the coverage and jurisdiction the firm can act on, so it lowers the lead's priority. |
| Were you a driver or passenger in a car (or other motor vehicle) when the crash happened? | Confirms the claimant was actually inside a motor vehicle, a threshold requirement for a UM/UIM claim rather than a pedestrian or bicyclist matter. |
| Did you have auto insurance (or were you covered under someone else’s auto policy) at the time of the crash? | UM/UIM benefits are typically paid under the claimant's own policy, so no coverage in force at the time often means there's no claim to pursue. |
| Was the other driver uninsured, underinsured, or did they leave the scene (hit-and-run)? | This is the defining fact of a UM/UIM claim; a no here signals an ordinary liability claim against an insured driver instead. |
| Did you have any injuries or symptoms from the crash (even if they showed up later)? | Injury drives claim value; a no flags a property-damage-only matter with far less potential recovery. |
| Have you had medical treatment or been advised to get medical care because of the crash? | Documented treatment supports the damages claim and shows the claimant is building a record insurers take seriously. |
| Has it been less than 3 years since the crash? | Approaching or past the statute of limitations changes whether the firm can still act, so a no needs immediate attorney review. |
| Have you NOT already signed a final settlement release for your UM/UIM claim? | A signed final release usually closes the door on further recovery, so this answer determines whether the claim is still open to pursue. |
How Cliont scores um or uim auto claims leads
Every answer is weighted automatically — no manual review required.
Value signals
- Crash Happen In United: yes
- Driver Or Passenger In: yes
- Have Auto Insurance (Or: yes
- Other Driver Uninsured, Underinsured,: yes
- Have Any Injuries Or: yes
- Had Medical Treatment Or: yes
See the lead your team receives
UM/UIM Auto Claim Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for um or uim auto claims workflows
| Cliont capability | UM Or UIM Auto Claims application |
|---|---|
| Weighted scoring | Combines the coverage, injury, and treatment answers so a claimant with their own policy, an uninsured or hit-and-run driver, and documented injuries scores meaningfully higher than a property-damage-only inquiry. |
| Statute-of-limitations flag | Surfaces claims where the crash happened close to or past the typical filing window so they're reviewed immediately instead of waiting in a general queue. |
| Document capture before consultation | Requests the police report and insurance declarations page upfront, so coverage limits and fault details are on hand before the first call. |
| Release-status check | Flags claimants who indicate they've already signed a final settlement release, giving the attorney the chance to decide upfront whether the matter is still open to pursue. |
Common um or uim auto claims lead scenarios
Hit-and-run with documented injuries
Claimant had their own auto policy, the other driver fled the scene, and they've already sought medical treatment — a combination that pushes the lead toward high priority.
Underinsured driver, ongoing treatment
The at-fault driver had coverage but not enough, and the claimant is still in active treatment, so damages aren't fully known yet but the claim is clearly live.
Crash approaching the three-year mark
The intake flags claims where the crash happened close to or past the typical filing window, so these get routed for immediate review rather than sitting in a queue.
Prospect already signed a release
The claimant answers that they have already signed a final settlement release, which usually means the claim is closed and the attorney can decide quickly whether a consultation is worth scheduling.
No personal auto policy in force
The claimant didn't have auto insurance of their own at the time of the crash, which often means there's no policy to pursue a UM/UIM claim under at all.
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- AI-powered voice bot
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- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
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More insurance law intake templates
UM or UIM Auto Claims lead-intake FAQs
How does the intake tell a real UM/UIM claim apart from a standard liability claim?
It asks whether the claimant had their own auto insurance in force and whether the other driver was uninsured, underinsured, or fled the scene — both have to be true for a UM/UIM claim to exist rather than an ordinary third-party liability claim.
What happens if the crash occurred outside the United States?
That question is weighted low relative to the others, so a crash outside the U.S. lowers the lead's score since it usually falls outside the coverage and jurisdiction the firm can act on.
Does the intake catch claims that are close to the statute of limitations?
Yes — it asks whether it's been less than three years since the crash, and an older crash is scored lower so the firm can decide fast whether there's still time to act.
What if the prospect already signed a settlement release?
The intake asks whether they have not yet signed a final release; answering that they have signed one signals the claim may already be closed, letting the attorney skip a consultation that wouldn't lead anywhere.
What documents does the intake collect before a consultation gets booked?
It's built to request the police or crash report, the claimant's insurance declarations page, and any medical records or bills, so the file arrives with the facts needed for a first read.
Can the same intake structure work for other insurance claim types, like bad faith litigation or first-party property claims?
Each subservice — including Bad Faith Litigation and First-Party Property Claims — runs its own catalog of qualifying questions tailored to that claim type, so UM/UIM leads aren't mixed in with unrelated coverage disputes.
Turn um or uim auto claims visitors into qualified cases
Give every um or uim auto claims visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.