Cargo claim intake that flags value, documents, and deadlines up front
The intake walks each prospective client through cargo value, carrier identity, and whether a claim has already been filed, then collects the bill of lading and delivery documents so you can see claim strength before booking a consultation.
The exact intake your cargo damage and loss leads complete
This is the real 7-question guided intake for Cargo Damage and Loss — the same flow your customers finish before you ever pick up the phone.
What a qualified cargo damage and loss lead should tell you
A claim arising from cargo that was damaged, lost, or delivered short during an ocean or inland water shipment to or from the United States, brought by the cargo owner, shipper, consignee, or their insurer against the carrier or party with custody of the goods.
- Cargo Damaged, Lost, Or
- Cargo Owner, Shipper, Consignee,
- Damage Or Loss Happen
- Have Shipping Documents (Such
- Estimated Value Cargo Damage
- Know Carrier Or Company
- Already Given Written Notice
The questions your team needs answered
Every cargo damage and loss intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Was the cargo damaged, lost, or delivered short during an ocean or inland water shipment to or from the United States? | Confirms the shipment falls within ocean/inland water carriage to or from the U.S., which determines whether the claim fits this practice area at all. |
| Are you the cargo owner, shipper, consignee, or insurer (or authorized to act for one of them)? | Confirms the person has standing to bring or authorize the claim, avoiding a consultation with someone who can't actually pursue it. |
| Did the damage or loss happen within the last 12 months? | Flags claims approaching or past common cargo claim deadlines so timing risk is visible before the call. |
| Do you have shipping documents (such as a bill of lading, booking confirmation, or delivery receipt) for this shipment? | Existing shipping documents indicate how quickly the claim can move and how strong the evidentiary record already is. |
| Is the estimated value of the cargo damage or loss at least $5,000? | The $5,000 threshold separates claims likely worth the time investment from smaller losses that may not fit the practice's economics. |
| Do you know the carrier or company that had custody of the cargo (such as the ocean carrier, freight forwarder, NVOCC, terminal, or warehouse)? | Knowing the carrier or custodian in advance shortens the time needed to identify the right defendant and applicable liability regime. |
| Have you already given written notice or filed a claim about the damage or loss with the carrier or insurer? | Shows whether formal notice or a claim has already been sent, which affects both strategy and any deadlines already running. |
How Cliont scores cargo damage and loss leads
Every answer is weighted automatically — no manual review required.
Value signals
- Cargo Damaged, Lost, Or: yes
- Cargo Owner, Shipper, Consignee,: yes
- Damage Or Loss Happen: yes
- Have Shipping Documents (Such: yes
- Estimated Value Cargo Damage: yes
- Know Carrier Or Company: yes
Urgency signals
- Cargo Damaged, Lost, Or
See the lead your team receives
Cargo Damage and Loss Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for cargo damage and loss workflows
| Cliont capability | Cargo Damage And Loss application |
|---|---|
| Weighted lead scoring | Automatically weighs shipment value, documentation, carrier identity, and timing so claims near the $5,000 threshold or past the 12-month mark surface differently than a well-documented recent loss. |
| Document upload widget | Collects the bill of lading, booking confirmation, or delivery receipt directly in the intake so you're not chasing paperwork before the first consultation. |
| Conditional question branching | Routes follow-up questions about carrier identity and prior notice only after confirming the shipment was ocean or inland water and to/from the United States. |
| CRM routing | Sends claims with confirmed standing, known carrier, and available shipping documents into your CRM as ready-to-review, rather than mixed in with general inquiries. |
Common cargo damage and loss lead scenarios
Recent high-value container claim
Cargo owner reports a shipment damaged within the last 12 months, has the bill of lading in hand, knows the ocean carrier, and estimates loss well above $5,000 — this combination scores highest.
Claim past the one-year mark
Loss occurred more than 12 months ago; even with a high dollar value and known carrier, the intake weights the timing answer lower so you can spot statute exposure before the call.
Shipper without paperwork
Prospective client is the shipper but has no bill of lading or delivery receipt and isn't sure who had custody of the cargo — a weaker documentation and carrier-identity answer set that routes as a lower-priority follow-up rather than an immediate consult.
Insurer pursuing subrogation
An insurer authorized to act for the cargo owner reports the claim was already noticed to the carrier in writing — the intake captures that prior notice separately so you know where the claim stands procedurally.
Party without standing to claim
Someone connected to the shipment but not the cargo owner, shipper, consignee, or insurer submits an inquiry — the standing question surfaces this so you don't spend consultation time confirming who can actually bring the claim.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book matters
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More maritime and admiralty law intake templates
Cargo Damage and Loss lead-intake FAQs
How does the intake handle the one-year filing deadline that applies to many ocean cargo claims?
The intake asks whether the damage or loss happened within the last 12 months, so shipments approaching or past that window are flagged rather than treated the same as a claim reported the week it happened.
What happens if the prospective client doesn't have a bill of lading yet?
Missing shipping documents lower that answer's weight but don't disqualify the lead outright — the claim still routes to your CRM with a note that documentation needs to be tracked down before the consultation.
How do you screen out people who don't actually have standing to bring a cargo claim?
One question confirms whether the person is the cargo owner, shipper, consignee, or insurer (or authorized to act for one of them), which carries significant weight in the score for exactly this reason.
Does a low damage estimate automatically disqualify the lead?
No — claims under the $5,000 threshold score lower but still reach your CRM, since the catalog has no hard disqualifying signals for this subservice; you decide whether the value fits your practice.
What if the client already filed a claim with the carrier or insurer?
That's captured as its own answer, so you can see whether written notice has already gone out before the consultation, which affects both your strategy and any deadlines already in motion.
How is this different from the marine insurance coverage intake?
Cargo damage and loss focuses on the shipment itself — carrier, documents, value, custody — while the marine insurance coverage subservice on this site is built around policy and coverage disputes; a claim can touch both.
Turn cargo damage and loss visitors into qualified cases
Give every cargo damage and loss visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.