Turn desktop repair enquiries into scoping-call-ready leads
The intake asks whether the desktop won't power on, is running slow, or has a suspected virus, confirms whether the client can bring or ship the unit, and flags unbacked-up data so your team knows the stakes before the scoping call.
The exact intake your desktop computer repair leads complete
This is the real 5-question guided intake for Desktop Computer Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified desktop computer repair lead should tell you
Diagnostic and repair intake for desktop computers experiencing hardware failure, startup issues, performance problems, or software/virus concerns, capturing the problem type, ownership, urgency, and data-risk status needed to scope the engagement.
- Best Describes Main Problem
- Owns This Computer
- Bring Or Ship Desktop
- Urgently This Repair Completed
- There Important Data On
The questions your team needs answered
Every desktop computer repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What best describes the main problem with the desktop? | The main problem selected (power failure, overheating, no display, etc.) carries the highest weight in scoring and determines what diagnostic path the technician should expect. |
| Who owns this computer? | Ownership type distinguishes consumer repairs from business, nonprofit, or internal IT engagements, which often carry different scope and billing expectations. |
| Can you bring or ship the desktop to a repair location? | Confirming whether the client can bring or ship the unit determines the logistics of the repair before a scoping call is booked. |
| How urgently do you need this repair completed? | Urgency directly weights the lead score, pushing same-day repair requests ahead of no-timeline enquiries. |
| Is there important data on this computer that has not been backed up? | Unbacked-up important data signals risk that should be flagged to the technician before any repair work begins. |
How Cliont scores desktop computer repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Won't power on
- Slow or freezing
- No display or screen issue
- Strange noise, smell, or overheating
- Software error or suspected virus
- Peripheral or connectivity issue
Urgency signals
- Immediately
See the lead your team receives
Desktop Computer Repair Lead
From first click to qualified lead
Follow prospects and clients through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They share the details
The scope and any documents come attached, so you can scope before the first call.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for desktop computer repair workflows
| Cliont capability | Desktop Computer Repair application |
|---|---|
| Guided branching questions | Routes follow-up based on the main problem selected — a 'Won't power on' answer surfaces different next steps than a 'Software error or suspected virus' answer. |
| Logistics capture | The yes/no on bringing or shipping the desktop tells you upfront whether the job needs in-shop drop-off, pickup, or remote coordination before you schedule a scoping call. |
| Data-risk flagging | A 'yes' on unbacked-up important data can be surfaced as a warning on the lead card, so technicians raise data-loss risk before touching the machine. |
| Ownership-based routing | Leads owned by a Business or Internal IT team can be routed toward higher-value scoping calls, while Individual-owned leads follow a standard consumer repair path. |
Common desktop computer repair lead scenarios
Business desktop won't power on
A business owner reports the desktop won't power on and needs it fixed immediately, with important data still unbacked up — the intake flags this as high-value and urgent for same-day follow-up.
Slow machine, no rush
An individual client describes a slow or freezing computer with no specific timeline, letting the intake route it as a standard job rather than pulling it ahead of urgent repairs.
Suspected virus with unbacked-up data
A client flags a software error or suspected virus and confirms sensitive data has never been backed up, prompting a data-risk warning before any diagnostic work begins.
Internal IT team, peripheral fault
An internal IT team reports a peripheral or connectivity issue and can ship the unit for repair, giving the intake a different ownership and logistics profile than a walk-in consumer.
Nonprofit desktop overheating
A nonprofit reports a strange noise and overheating within a few days' timeline, combining a high-value problem type with moderate urgency and drop-off availability.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More computer and device repair intake templates
Desktop Computer Repair lead-intake FAQs
How does the intake handle a client who says their data has never been backed up?
The intake asks directly whether important data is unbacked up, so any lead with that answer arrives flagged for a data-risk conversation before diagnostics or a scoping call begins.
Does the intake treat a business-owned desktop differently from a personal one?
Yes — ownership is captured as Individual, Business, Nonprofit, or Internal IT team, which lets you prioritize or route commercial and IT-team leads differently from consumer repairs.
What happens if a client can't bring or ship the desktop in?
The intake asks a direct yes/no on drop-off or shipping availability, so you can see logistics constraints before committing to a scoping call rather than discovering them on the phone.
How does the intake distinguish an emergency repair from a low-priority one?
Urgency is captured on a scale from Immediately to No specific timeline, which weights the lead score so same-day requests surface ahead of no-rush enquiries.
What if the client picks 'Other' for the problem description?
'Other' still carries a moderate weight in scoring, so the lead is captured and routed for follow-up rather than dropped, even without a specific diagnosis.
Can this same intake be used for laptops or Mac repairs instead?
No — this intake is built for desktop-specific answers; laptop, Mac, and mobile device repairs use their own dedicated intake forms with different questions.
Turn desktop computer repair visitors into qualified clients
Give every desktop computer repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you take the first call.