Mobile repair intake that flags warranty status and urgency up front
Clients tell you the device type, the specific issue, and whether it's still under warranty, then upload photos of the damage — Cliont scores the request and sends qualified repairs straight to your CRM.
The exact intake your mobile device repair leads complete
This is the real 7-question guided intake for Mobile Device Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified mobile device repair lead should tell you
Diagnostic and repair work on smartphones, tablets, and smartwatches — covering cracked screens, battery failure, liquid damage, charging faults, and software issues — that the intake needs to sort by device type, issue, and warranty status before a repair is scoped.
- Device Repair
- Main Issue With Device
- Device Out Its Manufacturer
- Owns Device Needing Repair
- Owner Or Authorized Approve
- Many Devices Repair
- Soon Repair Completed
The questions your team needs answered
Every mobile device repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of device needs repair? | Segments the lead so you can route, price, and prioritize it correctly. |
| What is the main issue with the device? | Determines the repair type and cost bracket, since screen damage and charging-port issues carry the highest fit weight among the listed options. |
| Is the device out of its manufacturer or store warranty? | An out-of-warranty answer weights the lead higher because the shop, not the manufacturer, will need to be paid for the repair. |
| Who owns the device needing repair? | Business or Internal IT ownership signals a potential multi-device or repeat account rather than a single consumer repair. |
| Are you the owner or authorized to approve repairs on this device? | A 'no' answer flags that the submitter cannot approve the repair, so the shop needs to confirm a different decision-maker before scoping. |
| How many devices need repair? | More than one device changes the job from a simple walk-in repair into a batch request that needs different scheduling. |
| How soon do you need the repair completed? | Only an 'Immediately' answer marks the request as urgent, prompting a faster scheduling response. |
How Cliont scores mobile device repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Cracked or damaged screen
- Battery not holding charge
- Charging port or cable issue
- Software or performance issue
- Device won't turn on
- Other issue
Urgency signals
- Water or liquid damage
- Immediately
See the lead your team receives
Mobile Device Repair Lead
From first click to qualified lead
Follow prospects and clients through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They share the details
The scope and any documents come attached, so you can scope before the first call.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for mobile device repair workflows
| Cliont capability | Mobile Device Repair application |
|---|---|
| Weighted scoring | An out-of-warranty answer is weighted higher than an in-warranty one, so paid repairs surface above jobs a client might route back to the manufacturer. |
| Branching logic | Business or Internal IT ownership can route the lead to a different queue than an individual/personal submission. |
| Photo upload widget | Clients attach photos of the cracked screen, water damage, or charging port before the scoping call so the shop can pre-assess the repair. |
| Authorization check | The owner/authorized-to-approve question stops shops from scoping a repair with someone who can't actually sign off on the cost. |
| Volume flagging | Selecting 2-5 or more than 5 devices flags multi-unit requests so they aren't scheduled like a single walk-in repair. |
Common mobile device repair lead scenarios
Cracked screen needed today
Cracked screen paired with an Immediately timeline flags a high-value, urgent repair the shop should schedule before anything else.
Business fleet needs multiple repairs
Business ownership combined with 2-5 or more devices signals a commercial account rather than a single walk-in job, worth a different scoping conversation.
IT team submitting for another owner
When Internal IT team ownership is selected but the submitter isn't authorized to approve repairs, the intake flags the mismatch so the shop confirms a decision-maker before quoting.
Water damage, out of warranty
Liquid damage plus a confirmed out-of-warranty answer tells the shop this is a paid repair with no manufacturer coverage to fall back on.
Cracked screen, no rush
Cracked screen selected alongside 'no specific timeline' indicates a lower-urgency job the shop can batch instead of prioritizing for an immediate scoping call.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More computer and device repair intake templates
Mobile Device Repair lead-intake FAQs
How does the intake tell a single walk-in repair from a business device fleet?
The device ownership question separates individual, business, nonprofit, and internal IT submissions, and the number-of-devices question flags 2-5 or more than 5 devices so multi-unit requests are treated differently from a single phone repair.
What happens if the person submitting isn't authorized to approve the repair?
The authorization question carries one of the highest weights in the catalog, so a 'no' answer signals the shop needs to reach a different decision-maker before scoping the work.
Does the intake separate urgent repairs from ones with no timeline?
Yes — only an 'Immediately' answer on the timeline question triggers the urgency signal, distinguishing same-day requests from ones with no specific deadline.
Can the intake distinguish a cracked screen from water damage?
The main-issue question lists cracked screen, battery, water damage, charging port, software, and won't-turn-on as separate options, each carrying its own weight so the shop sees which type of failure it's dealing with.
Does warranty status change how a lead is scored?
Yes — an out-of-warranty answer is weighted higher than an in-warranty one, since those repairs are more likely to be billed directly rather than covered elsewhere.
Is this different from the Laptop Repair or Desktop Computer Repair intake?
It uses the same scoring approach but asks about device type, warranty, and ownership specific to phones, tablets, and smartwatches rather than the laptop or desktop hardware questions in those siblings.
Turn mobile device repair visitors into qualified clients
Give every mobile device repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you take the first call.