Mac repair intake that captures backup status up front
Every Mac repair request captures device type, main problem, and backup status before it lands in your queue, with damage photos attached so your team knows what they're walking into.
The exact intake your mac repair leads complete
This is the real 7-question guided intake for Mac Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified mac repair lead should tell you
Diagnostic and repair intake for MacBooks, iMacs, Mac Mini, and Mac Pro/Studio devices, covering boot failures, screen faults, liquid or physical damage, battery problems, and software issues that need scoping before a technician commits time.
- Mac Device Repair
- Main Problem Experiencing
- Device Power On At
- Backed Up Data On
- This Device Still Under
- Owns This Device
- Soon This Repair Completed
The questions your team needs answered
Every mac repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of Mac device needs repair? | Confirms which Mac line is involved so parts availability and technician skill set can be matched before the scoping call. |
| What is the main problem you are experiencing? | Each failure type carries its own weight, so liquid damage and boot failures score higher than a general software complaint. |
| Can the device power on at all, even briefly? | A device that can't power on even briefly points toward a deeper hardware failure, changing the diagnostic approach before a quote is given. |
| Have you backed up the data on this device? | Backup status is weighted separately from the repair issue so unbacked-up devices can be flagged for a data-recovery conversation before any work starts. |
| Is this device still under a manufacturer or third-party warranty? | Warranty status determines whether the repair should be redirected to an authorized service channel instead of independent repair. |
| Who owns this device? | Ownership weight distinguishes a client authorized to approve repairs from an employer-managed or unauthorized request, protecting the shop from scoping calls that stall on approval. |
| How soon do you need this repair completed? | Segments the lead so you can route, price, and prioritize it correctly. |
How Cliont scores mac repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Won't turn on or boot
- Screen or display issue
- Slow performance or freezing
- Liquid or physical damage
- Battery or power issue
- Software or operating system issue
See the lead your team receives
Mac Repair Lead
From first click to qualified lead
Follow prospects and clients through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They share the details
The scope and any documents come attached, so you can scope before the first call.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for mac repair workflows
| Cliont capability | Mac Repair application |
|---|---|
| Weighted lead scoring | Problem types like liquid damage or a device that won't boot carry higher weight than software issues, so the score reflects both repair complexity and revenue potential. |
| Ownership and authorization flags | An ownership answer of 'I am not authorized to request repairs on it' is weighted lowest, letting you route those leads for confirmation instead of booking a scoping call with someone who can't approve work. |
| Media capture on submission | Clients reporting liquid, physical, or screen damage are prompted to attach photos, giving your technician visual context before they schedule an in-person look. |
| CRM routing | Device type, main problem, backup status, and ownership are packaged together and sent to your CRM so a scoping call can be prepped with the right parts and skill set in mind. |
Common mac repair lead scenarios
MacBook won't power on
Client selects 'Won't turn on or boot' and reports the device can't power on even briefly, with backup status unclear, flagging a possible logic-board issue and data risk before you schedule a diagnostic slot.
Liquid damage on business Mac
A business-owned MacBook or iMac has liquid or physical damage and the client wants it fixed as soon as possible, combining higher lead-value weighting with commercial ownership.
Employer-managed device request
The client indicates their employer's IT team manages the device, a lower-weighted ownership answer that signals you may need sign-off before scoping the engagement.
Slow performance, no rush
Client reports slow performance or freezing on a personally owned Mac, data already backed up, with no specific timeline — a real repair need but not time-sensitive.
Unauthorized repair request
Client selects that they're not authorized to request repairs on the device, the lowest-weighted ownership answer, so it can be routed for follow-up confirmation rather than a scoping call.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More computer and device repair intake templates
Mac Repair lead-intake FAQs
How does the intake handle a Mac that won't power on at all?
The form asks whether the device can power on even briefly, separate from the general problem description, so a dead Mac is distinguished from one that boots but behaves erratically before your team allocates diagnostic time.
What happens if the client hasn't backed up their data?
Backup status is a direct yes/no question with its own weighting, so an unbacked-up device attached to a liquid damage or boot-failure claim can be flagged for a data-recovery conversation before you touch the hardware.
Can the intake tell if a device is still under warranty?
Yes — the catalog includes a direct warranty question, so you can see up front whether a repair should be routed to an authorized service path instead of your independent shop.
How does the form treat employer-owned or IT-managed Macs?
The ownership question separates personal owners, business owners, employer-managed devices, and unauthorized requesters, each carrying different weight, so you can spot when sign-off might be needed before you commit to scoping.
Does the intake ask which Mac model is affected?
Yes — clients select MacBook laptop, iMac desktop, Mac Mini, Mac Pro or Mac Studio, or 'Not sure,' so you know the hardware family before you quote parts or labor.
How are urgent repairs prioritized against slower requests?
Clients choose from as-soon-as-possible, within this week, within this month, or no specific timeline, giving you a stated urgency alongside the problem type and ownership signals when you triage the CRM queue.
Turn mac repair visitors into qualified clients
Give every mac repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you take the first call.