Know which malware removal leads are worth a scoping call
Ask about device type, symptom severity, and unbacked data before you commit engineering time, and collect error screenshots so your team walks in prepared.
The exact intake your virus and malware removal leads complete
This is the real 7-question guided intake for Virus and Malware Removal — the same flow your customers finish before you ever pick up the phone.
What a qualified virus and malware removal lead should tell you
Diagnosis and removal of viruses, spyware, ransomware, or other malicious software from a specific device, based on the device type, symptoms present, and whether the device can still power on and connect to the internet.
- Device Virus Or Malware
- Symptoms Noticing On Device
- Device Able Turn On
- This Device Contain Data
- Owner Or Authorized User
- Many Devices This Service
- Soon This Issue Resolved
The questions your team needs answered
Every virus and malware removal intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of device needs virus or malware removal? | The device type determines whether the job needs a Windows/Mac specialist, mobile tooling, or server-level remediation, which changes both scope and pricing. |
| What symptoms are you noticing on the device? | Symptom weights let a ransom message or encrypted files push a lead's score well above a purely precautionary check, since those indicate an active, damaging infection. |
| Is the device currently able to turn on and connect to the internet? | Whether the device still boots and connects to the internet decides if removal can happen remotely or requires an in-person diagnostic visit first. |
| Does this device contain data you have not backed up elsewhere? | Unbacked data on the device raises the stakes of the job and flags that a backup or recovery step may need to happen before any cleanup work. |
| Are you the owner or authorized user of this device? | Confirming the requester owns or is authorized to use the device protects against servicing hardware the caller has no right to hand over. |
| How many devices need this service? | The number of devices separates a single home repair from a multi-device or fleet job that likely needs a different quote and scheduling approach. |
| How soon do you need this issue resolved? | An 'Immediately' response carries the top urgency weight and should move the lead ahead of anyone just exploring options. |
How Cliont scores virus and malware removal leads
Every answer is weighted automatically — no manual review required.
Value signals
- Pop-ups or unwanted ads
- Slow or freezing performance
- Ransom or lockout message
- Unknown programs or toolbars appeared
- Files missing or encrypted
- No clear symptoms, just precaution
Urgency signals
- Immediately
See the lead your team receives
Ransomware Lockout - Windows PC
From first click to qualified lead
Follow prospects and clients through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They share the details
The scope and any documents come attached, so you can scope before the first call.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for virus and malware removal workflows
| Cliont capability | Virus And Malware Removal application |
|---|---|
| Weighted lead scoring | A ransom or lockout message and files missing or encrypted carry the heaviest symptom weights, so an active ransomware case scores far above a precautionary 'no symptoms' request. |
| Conditional branching | The device-type answer (Windows PC, Mac, phone or tablet, server, or not sure) can route the lead toward the specialist or workflow suited to that platform. |
| Required photo/document uploads | Screenshots of ransom notes or error pop-ups give your team visual confirmation of the infection type before the scoping call. |
| CRM delivery | Once device type, symptoms, and urgency are captured, the scored lead is sent straight to your CRM so nothing sits in a shared inbox waiting to be triaged. |
Common virus and malware removal lead scenarios
Ransomware lockout, no backup
Client reports a ransom message and encrypted files with data that was never backed up elsewhere, which combines the two highest-weighted symptoms with real data-loss exposure and should route straight to the top of your queue.
Precautionary scan request
No symptoms reported, just a request to check a device as a precaution, paired with 'just exploring options' timing, which scores well below an active infection and can be handled on a lower-priority track.
Small office fleet infection
A caller reports several devices, possibly including a server, showing pop-ups and unknown toolbars, which signals a commercial job worth scoping differently than a single home PC.
Device won't power on
The device can't turn on or connect to the internet, which changes the service path from a remote or quick in-shop clean-up to a diagnostic visit before removal work can even start.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More computer and device repair intake templates
Virus and Malware Removal lead-intake FAQs
What happens if the client's device won't turn on at all?
The intake asks directly whether the device can power on and connect to the internet, and a 'no' answer flags that the job likely needs hands-on diagnostics before any malware removal can begin, rather than a remote fix.
Does the intake check whether the caller actually owns the device?
Yes, a dedicated ownership question asks if the person is the owner or an authorized user, which helps you avoid scheduling work on a device the requester has no right to hand over.
How does the intake handle a business with several infected computers?
A device-count question separates a single device from a few (2-5) or many (6+), so a multi-device or server-involved request reads as a larger, potentially commercial engagement instead of a one-off repair.
Can the form tell if data loss is a concern before I show up?
It asks whether the device holds data that hasn't been backed up elsewhere, which surfaces the risk of permanent loss so you can plan for a backup or recovery conversation before touching the device.
What if the client isn't sure what kind of device it is?
The device-type question includes a 'Not sure' option, so ambiguous cases still get captured instead of stalling the form, and your team can confirm specifics on the scoping call.
How is a ransomware case distinguished from a slow, ad-riddled laptop?
Symptoms are collected as a multi-select field, and a ransom or lockout message or encrypted files carry the heaviest weight in the catalog, so those cases score well above pop-ups or general slowness.
Turn virus and malware removal visitors into qualified clients
Give every virus and malware removal visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you take the first call.