Know which injury or trauma leads are worth an appointment slot
Pet owners describe how the injury happened, when it occurred, and whether their pet is bleeding or unconscious, while uploading a photo of the wound so your team can gauge severity before the phone rings.
The exact intake your injury or trauma leads complete
This is the real 6-question guided intake for Injury or Trauma — the same flow your customers finish before you ever pick up the phone.
What a qualified injury or trauma lead should tell you
Urgent evaluation of a pet that has suffered a physical injury or traumatic event, where the intake needs to establish how the injury happened, how long ago it occurred, and whether the pet is stable enough to travel.
- Pet Bleeding, Unconscious, Or
- Animal Care
- Did Injury Happen
- Long Ago Did Injury
- Transport Pet Veterinary Facility
- This Pet Already Received
The questions your team needs answered
Every injury or trauma intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Is your pet currently bleeding, unconscious, or unable to stand? | A bleeding or unconscious pet signals a potentially life-threatening trauma that needs to be flagged ahead of stable cases. |
| What type of animal needs care? | Segments the lead so you can route, price, and prioritize it correctly. |
| How did the injury happen? | The cause of injury helps staff anticipate the type of trauma and prepare the right equipment or specialist before the pet arrives. |
| How long ago did the injury occur? | How long ago the injury happened directly affects clinical urgency, since untreated wounds and shock risk both worsen with time. |
| Can you transport your pet to a veterinary facility right now? | Whether the owner can transport the pet immediately determines if this is a bookable appointment or a case that needs phone guidance first. |
| Has this pet already received emergency veterinary care for this injury? | Knowing whether the pet already received emergency care for this injury separates a fresh trauma case from a follow-up that needs different handling. |
How Cliont scores injury or trauma leads
Every answer is weighted automatically — no manual review required.
Value signals
- Pet Bleeding, Unconscious, Or: yes
- Under 1 hour ago
- 1 to 6 hours ago
- 6 to 24 hours ago
- More than a day ago
- Transport Pet Veterinary Facility: yes
See the lead your team receives
Injury or Trauma Lead
From first click to qualified lead
Follow patients and caregivers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the visit
Smart questions adapt to their visit and capture the full scope.
They share details
Symptoms, history, and documents come attached before the visit.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for injury or trauma workflows
| Cliont capability | Injury Or Trauma application |
|---|---|
| Weighted scoring engine | Combines the bleeding/unconscious answer with the time-since-injury band so a fresh, actively-bleeding case scores highest and a day-old stable injury scores lower. |
| Photo upload widget | Captures a photo of the wound or injury site so staff can assess visible severity before the owner arrives. |
| Conditional branching | Routes cases differently depending on whether the pet already received emergency care for the injury, separating new trauma cases from follow-ups. |
| CRM routing | Pushes qualified trauma leads to your CRM tagged with animal type and cause of injury so the front desk can prep the right room and equipment. |
Common injury or trauma lead scenarios
Vehicle accident, bleeding, minutes ago
Owner reports bleeding or an unconscious pet, the injury happened under an hour ago, and they can transport immediately — the intake flags this as an urgent case for the front desk.
Bite wound, owner has no transport
The injury came from an animal fight and the owner cannot get the pet to a facility right now, which the intake surfaces separately so staff can advise on next steps rather than book a standard slot.
Fall from height, over a day old
No active bleeding, the injury occurred more than a day ago, and the pet already received care elsewhere — the intake captures this as a lower-urgency follow-up rather than a fresh trauma case.
Unknown cause, small mammal injury
Owner isn't sure how the injury happened and the patient is a small mammal rather than a dog or cat, prompting the intake to flag species and cause for triage planning before arrival.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book visits
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More emergency veterinary care intake templates
Injury or Trauma lead-intake FAQs
How does the intake tell a true emergency apart from a minor injury?
It combines the bleeding-or-unconscious question with how long ago the injury occurred, so a pet that's actively bleeding within the last hour scores far higher than a stable pet injured a day earlier.
What happens if the owner doesn't know how the injury happened?
The intake includes a 'Cause unknown' option specifically for this, so the case still moves forward for scoring instead of stalling on a field the owner can't answer.
Can I tell from the intake whether the owner can bring the pet in right now?
Yes — the transport question is answered directly by the owner, and a 'no' answer flags cases that may need phone guidance or a referral rather than a standard appointment slot.
How is this different from the Poisoning Concern or Sudden Illness intake?
Injury or Trauma asks about mechanism of injury (vehicle accident, animal attack, fall, puncture) rather than symptom onset, since the qualifying detail for trauma is what physically happened and how long ago, not what's being ingested or when symptoms started.
What if the pet already got emergency care for this same injury?
The intake asks whether the pet has already received emergency care for this injury, letting staff distinguish a fresh trauma case from a follow-up visit that needs different scheduling.
What photo evidence does the intake collect for trauma cases?
Owners are prompted to upload a photo of the visible wound or injury site, giving staff a visual read on severity before the pet arrives.
Turn injury or trauma visitors into qualified patients
Give every injury or trauma visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book front-desk time.