Highlights intake that asks what your stylist needs to know
Clients share their chemical treatment history, current hair color, and desired highlight look before they book, plus a reference photo, so your stylist can plan the formula and foil time before the chair is held.
The exact intake your highlights leads complete
This is the real 7-question guided intake for Highlights — the same flow your customers finish before you ever pick up the phone.
What a qualified highlights lead should tell you
A coloring service that lightens select strands of hair to add dimension or contrast, where safe processing depends on the client's chemical treatment history and how recently that treatment happened.
- Hair Been Chemically Treated
- Current Hair Color
- Look Achieve With Highlights
- It Been At Least
- Long Hair
- Would Like Schedule Highlights
- Have Reference Photo Or
The questions your team needs answered
Every highlights intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Has your hair been chemically treated with color, bleach, or relaxer before? | Chemical treatment history tells your stylist whether the hair has been bleached, relaxed, or colored before, which changes how the formula and processing time need to be planned. |
| What is your current hair color? | Segments the lead so you can route, price, and prioritize it correctly. |
| What look are you hoping to achieve with highlights? | The desired look answer separates a subtle refresh from a full head lightening job, which affects how much chair time to allocate. |
| Has it been at least 4 weeks since your last chemical hair treatment? | Whether it's been at least 4 weeks since the last chemical treatment determines if the hair can safely be processed today or needs a delayed appointment. |
| How long is your hair currently? | Hair length affects product volume and processing time needed, helping staff quote appointment length accurately. |
| When would you like to schedule your highlights appointment? | The scheduling timeline answer weights the lead by how soon the client wants to book, helping you decide how quickly to hold a chair. |
| Do you have a reference photo or specific inspiration for the highlights you want? | A reference photo lets the stylist estimate foil count and session length before confirming the appointment slot. |
How Cliont scores highlights leads
Every answer is weighted automatically — no manual review required.
Value signals
- It Been At Least: yes
- This week
- Within 2 weeks
- This month
- Just exploring options
Disqualifiers
- Not sure yet
See the lead your team receives
Highlights Lead
From first click to qualified lead
Follow clients and members through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the appointment
Smart questions adapt to their appointment and capture the full scope.
They add reference photos
Inspiration and reference photos come attached, so you prep the right look.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for highlights workflows
| Cliont capability | Highlights application |
|---|---|
| Automated lead scoring | Flags clients who haven't waited 4 weeks since their last chemical treatment so your stylist can review the case before a chair is held for them. |
| Photo capture widget | Collects the reference photo clients say they have for their desired highlights, giving your stylist a formula and foil plan before the appointment starts. |
| CRM routing | Sends chemical treatment history, current hair color, and desired look straight to your CRM so front desk staff aren't re-asking questions at check-in. |
| Lead segmentation | Separates clients who answered 'not sure yet' on desired look into a consultation path instead of a standard highlights booking slot. |
Common highlights lead scenarios
Recently bleached hair booking soon
A client who bleached within the last 4 weeks and wants an appointment this week gets flagged so your stylist can review before confirming a slot, since the intake weights recent chemical treatment lower.
Virgin hair wanting balayage
Untreated hair booked within 2 weeks scores high, since there's no processing risk to manage and the desired look and timeline are both clear.
Just exploring, no firm date
A client who selects 'just exploring options' for scheduling still gets scored, but lands lower on urgency so you can nurture instead of holding a chair immediately.
Unsure look, no reference photo
When a client picks 'not sure yet' for the look they want and skips the reference photo, the lead signals a consultation is needed before a standard highlights slot is confirmed.
Full head lightening on gray hair
A client with gray or white hair requesting full head lightening flags a longer, more complex service so you can quote appointment length accurately before booking.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book appointments
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More hair salon intake templates
Highlights lead-intake FAQs
How does the intake handle clients who colored or bleached their hair recently?
The intake asks whether hair has been chemically treated before and whether it's been at least 4 weeks since the last treatment. Answers under 4 weeks score lower so your stylist can review the case before confirming an appointment.
Does the intake collect a reference photo before booking?
Yes, clients are asked whether they have a reference photo or specific inspiration for the highlights they want, so your stylist has a visual to plan around ahead of the appointment.
How is scheduling urgency scored for highlights leads?
Clients choose from this week, within 2 weeks, this month, or just exploring options, and each answer carries its own weight so leads ready to book soon surface above ones still browsing.
What happens when a client doesn't know what look they want yet?
A 'not sure yet' answer on desired look is captured as-is in the lead, letting you route it to a consultation booking rather than a standard highlights slot.
Does hair length affect how the lead is qualified?
Hair length is captured as short, medium, or long, which helps you estimate service time and staff before you commit a chair to the appointment.
Can the intake distinguish gray or relaxed hair from other color histories?
Yes, the current hair color question includes gray or white as an option, and the chemical treatment question separately captures relaxed or chemically straightened hair, so both are visible before the appointment is confirmed.
Turn highlights visitors into qualified appointments
Give every highlights visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you hold a chair.