Know which concrete repair leads are worth a site walk
Ask about damage extent, surface type, and whether the area is still in active use, then collect photos before a site walk is booked so your team knows the scope before they show up.
The exact intake your concrete repair leads complete
This is the real 6-question guided intake for Concrete Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified concrete repair lead should tell you
Assessment and repair of damaged, cracked, or deteriorating concrete surfaces in commercial buildings, lots, and structures, ranging from surface spalling to repairs on structural elements like columns and beams.
- Concrete Surface Repair
- Would Describe Extent Damage
- Area In Active Use
- How Large Damaged Area
- Property Owner Or Authorized
- Soon Repair Work Begin
The questions your team needs answered
Every concrete repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of concrete surface needs repair? | Identifying a structural element like a column or beam versus a slab or sidewalk determines whether the job needs a more experienced estimator before scheduling. |
| How would you describe the extent of the damage? | Damage extent carries direct scoring weight, so severe or structural cracking pushes the lead's priority above minor spalling. |
| Is the area currently in active use or accessible to occupants? | An occupied or accessible area raises urgency, since ongoing use adds safety and scheduling pressure that a vacant space doesn't have. |
| Approximately how large is the damaged area? | Segments the lead so you can route, price, and prioritize it correctly. |
| Are you the property owner or authorized to approve repair work? | Confirming authorization to approve work filters out inquiries from tenants or third parties who can't sign off before a site walk is scheduled. |
| How soon do you need the repair work to begin? | An immediate timeline signals urgency that should move the lead to the front of the queue ahead of planning-stage inquiries. |
How Cliont scores concrete repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Minor surface cracks or spalling
- Moderate cracking or uneven areas
- Not sure
- Area In Active Use: yes
- Property Owner Or Authorized: yes
Urgency signals
- Structural element (column, beam, foundation)
- Severe cracking or structural concerns
- Area In Active Use
- Immediately
See the lead your team receives
Concrete Repair Lead
From first click to qualified lead
Follow owners and general contractors through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They add photos & plans
Site photos and plans come attached, so you scope before you bid.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for concrete repair workflows
| Cliont capability | Concrete Repair application |
|---|---|
| Weighted answer scoring | Combines damage extent, occupancy status, and ownership authorization into a single score, so a severe structural crack in an occupied building outranks a minor crack in a vacant lot. |
| Conditional photo uploads | Prompts for close-up crack shots and a wide view of the affected area based on the surface type selected, giving your team visual context before the site walk. |
| CRM routing | Sends the qualified lead into your CRM with damage extent, size, and timeline already attached, so estimators aren't chasing basic scope details on the phone. |
| Authorization filtering | Uses the property owner/authorization answer to flag leads that need to be redirected to the actual decision-maker before a site walk is booked. |
Common concrete repair lead scenarios
Structural crack in occupied building
Owner reports damage to a column or beam in a space that's still in active use and wants work started immediately. The intake flags the structural surface type, occupancy, and immediate timeline together so it surfaces above routine requests.
Large parking lot, no rush
Developer describes moderate cracking across an entire lot with no set start date. The intake captures surface type and size to route it as a sizable project without treating it as urgent.
Tenant reports damage, not owner
Someone flags a cracked interior slab but isn't authorized to approve repair work. The authorization answer lets the lead be routed back to the actual property owner before a site walk is scheduled.
Minor cracking, vacant section
Owner mentions minor surface spalling in an area that isn't in active use, with no urgency. The intake scores this lower so it doesn't crowd out structural or occupied-space leads.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More commercial concrete intake templates
Concrete Repair lead-intake FAQs
How does the intake tell a structural repair from a cosmetic one?
The surface type question separates structural elements like columns, beams, or foundations from slabs, sidewalks, and lots, and the damage extent question layers on severity, so severe structural cases are distinguishable from minor surface cracking.
What happens if the person submitting the form isn't the property owner?
The intake asks directly whether the submitter is authorized to approve repair work, so you can see before the site walk whether you're dealing with a decision-maker or someone who still needs to loop in the owner.
Can the intake separate urgent jobs from planning-ahead inquiries?
Yes. The timeline question captures whether work needs to start immediately, within a month, or has no set date, which is combined with occupancy status to flag genuinely urgent requests.
Does the intake account for whether the space is currently occupied?
It asks whether the damaged area is in active use or accessible to occupants, which factors into urgency scoring since occupied structural or high-traffic areas typically need faster attention.
What if the caller doesn't know the exact size or type of damage?
'Not sure' is a valid answer for both damage extent and area size, so the lead still gets scored and routed rather than dropped, and photos help fill in the gaps before your team calls back.
What photos should the intake collect before I schedule a site walk?
It's built to request close-up shots of cracking or spalling, a wider shot of the full affected area, and any visible rebar or structural exposure, so you can gauge scope before committing to a visit.
Turn concrete repair visitors into qualified projects
Give every concrete repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you send an estimator.