Know which roof repair leads are worth site walk time
Ask every property owner about their roof type, the specific issue driving the call (active leak, damage, or wear), and how soon repairs are needed, then collect leak photos before you schedule a site walk.
The exact intake your commercial roof repair leads complete
This is the real 6-question guided intake for Commercial Roof Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified commercial roof repair lead should tell you
Assessment and repair of leaks, membrane damage, ponding, or general wear on an existing commercial roofing system, distinct from a full tear-off or replacement.
- Roofing System Building Have
- Main Issue Experiencing With
- How Large Roof Area
- Property Owner Or Authorized
- Soon Repair Work Begin
- Roof Be Accessed Safely
The questions your team needs answered
Every commercial roof repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of roofing system does the building currently have? | Knowing whether the building has a TPO, EPDM, BUR, or metal roof lets your team match a crew with the right materials before the site walk. |
| What is the main issue you are experiencing with the roof? | The main issue answer carries the heaviest scoring weight in this catalog, separating emergency leaks from routine maintenance concerns. |
| Approximately how large is the roof area needing attention? | Roof area size helps your team gauge crew and material needs before deciding how to schedule the site walk. |
| Are you the property owner or an authorized representative for this repair decision? | Confirming decision-making authority up front stops your team from estimating a project outside its scope for someone who can't approve the work. |
| How soon do you need the repair work to begin? | How soon repairs are needed determines whether the lead should trigger an emergency response or wait for the next available site walk slot. |
| Can the roof be accessed safely without specialized equipment such as a crane or lift? | Access difficulty flags jobs that will need a crane or lift, changing scheduling and cost before your team ever visits. |
How Cliont scores commercial roof repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Visible damage (tears, punctures, ponding)
- General aging or wear
- Routine inspection or maintenance concern
- Other issue
- Property Owner Or Authorized: yes
- Within a month
Urgency signals
- Active leak or water intrusion
- Emergency, within days
See the lead your team receives
Commercial Roof Repair Lead
From first click to qualified lead
Follow owners and general contractors through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the project
Smart questions adapt to their project and capture the full scope.
They add photos & plans
Site photos and plans come attached, so you scope before you bid.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for commercial roof repair workflows
| Cliont capability | Commercial Roof Repair application |
|---|---|
| Video widget | Lets the caller show an active leak or ponding water directly, giving your team visual context on a large or hard-to-describe roof before scheduling a site walk. |
| Weighted scoring engine | Ranks an active leak above general aging or a routine inspection concern, so your crew's time goes to the roofs actively failing first. |
| Authorization check routing | A submitter who answers 'no' to the owner/authorized-representative question is routed for confirmation before your team estimates a project it may not be able to approve. |
| Conditional branching | Adjusts follow-up based on roof type selected (TPO, EPDM, modified bitumen, BUR, metal, or unsure) so the site walk prep matches the actual system. |
| Document and photo capture | Collects leak photos and any existing roof inspection reports up front, cutting down on back-and-forth before the site walk. |
Common commercial roof repair lead scenarios
Active leak, authorized owner
A property owner reports an active leak and needs work started within days, so the intake flags it as high priority and routes it straight to your CRM for immediate site walk scheduling.
Facilities manager without authority
Someone who isn't the actual decision-maker submits a leak repair request; the lower authorization weight tells your team to confirm sign-off before committing a site walk.
Routine inspection, no urgency
A caller flags a routine inspection concern with no set timeline and a small roof area, so the lead is logged for follow-up rather than treated as an emergency.
Large roof, uncertain system type
An operations manager reports visible ponding on a roof over 10,000 sq ft but doesn't know the existing roofing system, flagging the lead for a system-identification visit rather than a quick patch quote.
Crane-access required repair
The roof can't be reached without specialized lift equipment, changing crew and scheduling requirements before your team ever prices the job.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book projects
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More commercial roofing and envelope intake templates
Commercial Roof Repair lead-intake FAQs
How does the intake tell an emergency leak apart from a routine wear complaint?
The main issue question weighs an active leak or water intrusion highest, followed by visible damage, general aging, and routine inspection concerns, so emergency repairs surface above maintenance requests.
Does the intake confirm the person requesting repairs can actually approve the work?
Yes, the intake asks whether the submitter is the property owner or an authorized representative, and a lower-weighted 'no' answer signals your team should confirm authority before committing a site walk.
What if the caller doesn't know what type of roofing system is installed?
The roof type question includes a 'Not sure' option, so the intake still captures the lead and flags that your team may need to identify the system on site rather than over the phone.
How does roof size affect how a lead is handled?
Roof area size (small, medium, large, or unknown) helps your team gauge crew and material needs before scheduling, separate from how urgent the issue itself is.
Can the intake flag jobs that will need a crane or lift?
Yes, the intake asks whether the roof can be accessed without specialized equipment, so jobs requiring a crane or lift are identified before your team drives out.
How is this different from the commercial roof replacement intake?
This repair intake focuses on isolated issues like leaks, punctures, or ponding on an existing roof, while the Commercial Roof Replacement page on Cliont qualifies full tear-off and re-roofing projects instead.
Turn commercial roof repair visitors into qualified projects
Give every commercial roof repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you send an estimator.