Commercial appliance intake that captures repair authorization up
Capture appliance type, whether the unit is completely down or only partially working, and whether it's affecting business operations, plus who's authorized to approve the repair cost. Ask for nameplate and error-code photos before you drive out.
The exact intake your commercial appliance repair leads complete
This is the real 7-question guided intake for Commercial Appliance Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified commercial appliance repair lead should tell you
Repair of commercial-grade appliances installed in business settings such as restaurants, hotels, laundromats, and multi-unit properties, where downtime directly affects operations and the caller may not be the decision-maker on cost approval.
- Appliance Repair
- Appliance Completely Non-Functional Or
- This Appliance Affecting Business
- Brand Or Model Appliance,
- Soon This Repair Completed
- Authorized Approve Repair Work
- Appliance Located
The questions your team needs answered
Every commercial appliance repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of appliance needs repair? | Segments the lead so you can route, price, and prioritize it correctly. |
| Is the appliance completely non-functional or only partially working? | A completely non-functional appliance carries more weight than an intermittent issue because it signals the repair is blocking, not just degrading, business operations. |
| Is this appliance currently affecting your business operations? | An appliance actively affecting operations, like a down fryer during service hours, is worth pushing to the top of the queue over one that's inconvenient but not stopping business. |
| What is the brand or model of the appliance, if known? | Captures the detail in the customer’s own words so you’re briefed before the first call. |
| How soon do you need this repair completed? | Same-day timelines usually pair with operational impact, letting you triage which estimates need a callback within the hour versus which can wait for regular scheduling. |
| Are you authorized to approve repair work and costs for this property? | Confirming the caller can approve costs prevents a wasted estimate visit to a maintenance staffer who has to escalate the decision anyway. |
| Where is the appliance located? | Property type shapes access logistics and urgency expectations differently — a restaurant kitchen during dinner service is a different job than a laundromat off-hours. |
How Cliont scores commercial appliance repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Completely non-functional
- Partially working
- Intermittent issue
- This Appliance Affecting Business: yes
- Same day
- Within a few days
See the lead your team receives
Commercial Appliance Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for commercial appliance repair workflows
| Cliont capability | Commercial Appliance Repair application |
|---|---|
| Conditional scoring logic | Weights whether the appliance is completely non-functional versus intermittent, and whether it's affecting business operations, so a dead walk-in cooler outranks a hotel ice machine that's still limping along. |
| Video/photo capture widget | Prompts the caller for nameplate and error-code photos alongside the brand/model field, so you can check parts availability before the estimate visit. |
| CRM routing and tagging | Tags each lead by appliance type and property location (restaurant, hotel, laundromat, office, multi-unit) so jobs land in your CRM sorted for dispatch or account management. |
| Authorization gate | Flags leads where the caller isn't confirmed as authorized to approve repair costs, so you don't send a tech out to quote someone who can't sign off on the work. |
Common commercial appliance repair lead scenarios
Walk-in cooler down at a restaurant
Refrigeration unit is completely non-functional and actively affecting operations, with same-day repair requested — this combination flags the lead as top priority.
Hotel ice machine acting up
Intermittent issue on an ice machine with a flexible timeline scores lower on urgency but still routes to CRM for scheduling, distinct from a full breakdown.
Laundromat equipment, unclear approval
Laundry equipment is partially working and needed within a few days, but the caller isn't confirmed as authorized to approve costs — the intake surfaces this before an estimate is scheduled with the wrong contact.
Office building dishwasher, no rush
Dishwashing equipment issue at an office building with a flexible timeline and no reported impact on operations — a lower-urgency lead that still gets captured with full appliance and location detail.
Multi-unit property, manager-approved job
A cooking equipment failure at a multi-unit property where the property manager confirms authorization and needs repair within days — a clean, approvable job ready for the CRM.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More appliance repair intake templates
Commercial Appliance Repair lead-intake FAQs
How does the intake handle businesses with multiple locations, like a hotel chain or restaurant group?
The intake asks where the appliance is located (restaurant, hotel, laundromat, office building, multi-unit property, or other), so each lead arrives in your CRM tagged with the site type and you can route or prioritize by property.
What if the person filling out the form isn't authorized to approve the repair cost?
The intake directly asks whether the caller is authorized to approve repair work and costs for the property, so you know before scheduling whether you're talking to a decision-maker or need to loop in someone else.
Does the intake capture brand or model before I quote or dispatch?
Yes — there's a free-text field for the brand or model if the caller knows it, which helps you anticipate parts availability before the estimate visit.
Can the intake tell the difference between a full breakdown and a minor issue?
Yes, callers select whether the appliance is completely non-functional, partially working, or having an intermittent issue, which carries different weight in the lead score than a vague 'it's broken' description.
How is urgency scored differently for a restaurant kitchen versus a laundromat?
The score combines the requested repair timeline (same day through flexible) with whether the appliance is currently affecting business operations, so a down fryer stopping service scores higher than a slow-draining sink with no operational impact.
Does this cover appliance types outside refrigeration and cooking, like ice machines?
Yes — the appliance type question includes refrigeration units, cooking equipment, laundry equipment, dishwashing equipment, ice machines, and an open 'other' option for anything not listed.
Turn commercial appliance repair visitors into qualified jobs
Give every commercial appliance repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.