Washer repair intake that asks what your team actually needs to know
Homeowners describe what the washer is doing, confirm it's connected to power and water, and say how soon they need it fixed, plus upload a photo of the model and serial plate, before the lead ever reaches your CRM.
The exact intake your washer repair leads complete
This is the real 7-question guided intake for Washer Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified washer repair lead should tell you
Diagnostic and repair work for washing machines that won't start, drain, spin, or fill, or that are leaking, vibrating, or displaying an error code — qualification hinges on the failure mode, power/water connection, and how soon the homeowner needs it fixed.
- Washer Doing Or Failing
- Washer Have
- Washer Connected Power And
- Washer Located
- Property Owner Or Authorized
- Soon Repair Completed
- Brand Washer, If Known
The questions your team needs answered
Every washer repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the washer currently doing or failing to do? | The failure mode carries the widest weight spread, so a drainage, leak, or no-start issue is treated as higher priority than a vague 'other issue' report. |
| What type of washer do you have? | Knowing front-load, top-load, or stackable up front lets the technician bring the right parts and tools instead of guessing on-site. |
| Is the washer currently connected to power and water? | A washer that isn't connected to power or water scores far lower on urgency, since the issue may resolve once it's reconnected rather than needing a repair visit. |
| Where is the washer located? | Commercial or shared laundry locations may need different scheduling or access coordination than a single-family home. |
| Are you the property owner or authorized to approve repairs? | A non-owner answer flags that the lead may need landlord or property-manager sign-off before the repair is approved. |
| How soon do you need the repair completed? | The requested timeframe lets your team prioritize dispatch order across an otherwise similarly-scored batch of leads. |
| What brand is your washer, if known? | Capturing the brand ahead of the visit helps the technician check common fault points or part availability before quoting the estimate. |
How Cliont scores washer repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- Won't turn on or start
- Won't drain or spin
- Making loud noise or vibrating
- Showing an error code
- Other issue
- Washer Connected Power And: yes
Urgency signals
- Leaking water
- Won't fill with water
- Washer Connected Power And
See the lead your team receives
Washer Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for washer repair workflows
| Cliont capability | Washer Repair application |
|---|---|
| Video capture widget | Homeowners can record the washer mid-cycle to show a leak, vibration, or noise, giving your technician a clearer read on severity before quoting the estimate. |
| Conditional branching | A response of 'showing an error code' or 'won't turn on' can prompt the brand free-text field so your team can look up the fault code or check part compatibility ahead of time. |
| Pre-visit connection check | The power/water connection question flags disconnected units before scheduling, cutting down on trips out to a washer that just needs to be plugged back in. |
| Authorization routing | Rental or apartment answers paired with a 'no' on repair authorization can be routed to confirm landlord approval before a technician is booked. |
Common washer repair lead scenarios
Washer won't drain mid-cycle
A high-weight failure mode with standing water in the drum — the intake flags this for fast follow-up rather than sitting in a general queue.
Unit unplugged during a move
Homeowner reports the washer isn't currently connected to power or water, which lowers urgency and lets you confirm reconnection before booking a truck roll.
Error code, still runs
A mid-weight issue where the washer powers on but throws a code — brand capture helps your team pull the fault-code reference before the estimate.
Tenant reports a leak
Rental or apartment location plus a 'no' on repair authorization signals you may need landlord sign-off before scheduling, so the intake surfaces that early instead of at the door.
No-rush, flexible scheduling
Homeowner selects a flexible timeframe with no urgent power/water issue, useful for filling gaps between higher-priority jobs.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More appliance repair intake templates
Washer Repair lead-intake FAQs
How does the intake handle a washer that isn't currently plugged in or hooked up to water?
The intake directly asks whether the unit is connected to power and water, and a 'no' answer is scored lower urgency so your team can confirm the connection is restored before dispatching.
Does the form ask for the washer's brand?
Yes, a free-text field captures the brand if the homeowner knows it, which helps your technician anticipate common failure points or check parts availability ahead of the estimate.
What happens when the property is a rental and the homeowner isn't the owner?
The intake asks whether the person is the owner or authorized to approve repairs, and combined with the property-type answer, a tenant-without-authorization response can be routed for landlord confirmation before scheduling.
Which reported issues get scored as highest priority?
Failure to start, failure to drain or spin, leaking, loud noise or vibration, failure to fill, and error codes all carry the top weights, while a vague 'other issue' answer scores lowest and may need a follow-up call to clarify.
Can the intake tell a front-load washer from a top-load or stackable unit?
Yes, the washer-type question captures front load, top load, stackable, or unsure, which your team can use to prep the right tools or parts before the visit.
What if the homeowner isn't sure why the washer is failing?
The failure-mode question includes an 'other issue' option so the lead still gets captured and scored, just at a lower weight than a clearly identified fault.
Turn washer repair visitors into qualified jobs
Give every washer repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.