Refrigerator repair intake that captures the exact fault up front
Homeowners describe the exact fridge problem, share the unit's type and age, and flag how urgent the repair is, plus a photo of the model/serial plate, so you know what you're walking into before you drive out.
Preview your refrigerator repair intake
Explore 6 questions from the Refrigerator Repair template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified refrigerator repair lead should tell you
Diagnosis and repair of a household refrigerator that has stopped cooling, is leaking, icing over, or making abnormal noises, based on the specific fault, unit type, and access details reported by the homeowner.
- Main Problem With Refrigerator
- Refrigerator Have
- Soon Repair Completed
- Property Occupied And Ready
- Owner, Tenant, Or Property
- Old Refrigerator
The questions your team needs answered
Every refrigerator repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the main problem with your refrigerator? | The reported fault carries the heaviest weight on the form, so a total cooling failure or leak ranks above cosmetic or minor issues before you ever open the CRM. |
| What type of refrigerator do you have? | Knowing the fridge style upfront, especially built-in or commercial units, tells you which parts and access constraints to prep for before dispatch. |
| How soon do you need the repair completed? | A food-at-risk timeline is weighted highest, letting genuine emergencies jump ahead of flexible-schedule requests. |
| Is the property currently occupied and ready for a technician to access the refrigerator? | Confirming the property is occupied and accessible avoids booking a slot that ends in a wasted trip. |
| Are you the owner, tenant, or property manager authorized to schedule this repair? | A caller who isn't the owner, tenant, or authorized property manager needs sign-off before you commit a technician's time. |
| How old is the refrigerator? | Unit age helps frame whether the conversation at the estimate should be about repair or replacement, especially when paired with a leak or cooling failure. |
How Cliont scores refrigerator repair leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Not cooling at all
- Not cooling enough
- Making strange noises
- Ice maker or dispenser issue
- Other issue
- As soon as possible, food is at risk
Urgency signals
- Leaking water
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Refrigerator Repair Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for refrigerator repair workflows
| Cliont capability | Refrigerator Repair application |
|---|---|
| Weighted lead scoring | Answers like "not cooling at all" or "leaking water" carry more weight than an ice maker glitch, so total failures surface above minor issues in your queue. |
| Photo and video upload widget | Homeowners attach a photo of the model/serial plate and the visible fault before you dispatch, so you're not walking in blind on unit type or parts needed. |
| Authorization and access checks | Leads where the caller isn't the owner, tenant, or authorized property manager get flagged separately from leads where the property is confirmed occupied and accessible. |
| CRM delivery | Qualified refrigerator jobs arrive in your CRM tagged with the reported fault, unit type, and age, so your dispatcher can prioritize without re-asking the caller. |
Example refrigerator repair lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Total cooling failure
Homeowner reports the fridge isn't cooling at all and needs it fixed as soon as possible before food spoils, generating the highest-weighted combination on the intake.
Minor ice maker glitch
Ice maker or dispenser issue reported with no urgency selected, so the lead still qualifies but can be scheduled around higher-priority jobs instead of dispatched same day.
Tenant-occupied rental
A tenant reports a leak but isn't authorized to schedule the repair, so the intake flags that a property manager needs to confirm before an estimate is booked.
Aging unit, recurring leak
Leaking water on a refrigerator over 10 years old signals a repair-versus-replace conversation worth having before quoting parts.
Noisy built-in unit
Strange noises reported on a built-in or commercial-style refrigerator suggest specialized parts and access, so the job can be routed to a technician with that experience.
Connect Cliont to your workflow
Connect your CRM
HubSpot, HighLevel, monday.com
Connect your legal software
Lawmatics, MyCase, Clio Manage and Clio Grow
Notify your team
Email, SMS, Slack
Configure other destinations
Google Sheets, configured webhooks, Zapier and API workflows
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More appliance repair intake templates
Refrigerator Repair lead-intake FAQs
Will the intake tell me if it's a same-day emergency or something that can wait?
Yes. The repair timeline question separates "as soon as possible, food is at risk" from flexible timing, so urgent calls surface differently from routine ones without you having to call and ask.
What if the person filling out the form isn't the homeowner?
The intake asks whether the caller is the owner, tenant, or an authorized property manager, so leads that need sign-off from someone else are flagged before you put them on the calendar.
Does it capture the refrigerator type before I show up?
Yes, the form asks whether it's a top freezer, bottom freezer, side by side, French door, or built-in/commercial unit, so you know what parts and access to expect ahead of the estimate.
How does it handle occupied versus vacant properties?
A direct yes/no question confirms whether the property is occupied and ready for a technician to access the unit, which helps you avoid a wasted trip to a locked or empty home.
Can I see what's actually wrong before I quote the job?
Homeowners attach a photo of the model/serial plate along with a photo or short clip of the visible issue, so you can gauge the problem before you commit to a truck roll.
Does this work the same way for dishwasher or washer leads?
Each subservice, including Dishwasher Repair and Washer Repair, uses its own intake built around that appliance's specific fault types and fields, not a generic appliance form.
Turn refrigerator repair visitors into qualified jobs
Give every refrigerator repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.