Which warranty enquiries deserve consultation time
Cliont's intake checks whether the warranty was still active when the defect appeared, whether the seller or manufacturer already refused a repair or refund, and whether the client kept proof of purchase and warranty documents — so you see a real case, not just a broken product, before it reaches your CRM.
The exact intake your warranty claims leads complete
This is the real 8-question guided intake for Warranty Claims — the same flow your customers finish before you ever pick up the phone.
What a qualified warranty claims lead should tell you
A claim that a consumer product failed to work as promised under a written warranty, service contract, or manufacturer/seller commitment, and the seller or manufacturer refused, delayed, or botched the repair, replacement, or refund.
- Buy Or Lease Consumer
- Product Have Written Warranty,
- Product Have Defect Or
- Already Reported Problem Seller,
- They Refuse Help, Delay
- Had Out- -Pocket Losses
- Still Have Proof Purchase
- Problem Start Within Last
The questions your team needs answered
Every warranty claims intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Did you buy or lease a consumer product (not real estate) for personal or household use in the United States? | A no answer signals a real estate or non-consumer purchase, which sits outside a warranty-claims practice and should route out early. |
| Did the product have a written warranty, service contract, or a clear promise from the seller/manufacturer about how it would work or be repaired? | Confirms there's an actual written promise to point to, rather than a bare hope the product would work, which shapes whether a breach-of-warranty theory exists at all. |
| Did the product have a defect or stop working as promised while the warranty or promised coverage was still in effect? | Establishes the defect happened while coverage was still active, which is the core fact any warranty claim depends on. |
| Have you already reported the problem to the seller, manufacturer, or warranty company and asked for a repair, replacement, or refund? | Shows whether the client has already given the seller a chance to fix it, a step many warranty statutes require before litigation. |
| Did they refuse to help, delay unreasonably, charge you for a covered repair, or fail to fix the problem after one or more attempts? | A confirmed refusal, delay, or improper charge is the strongest single fact for a viable claim, which is why it carries the top weight in the catalog. |
| Have you had out-of-pocket losses because of this (like repair costs, replacement costs, or loss of use) of at least $200? | Sets a concrete dollar threshold so you can weigh whether the loss justifies the time a warranty case would take. |
| Do you still have proof of purchase and warranty documents (or can you get copies), and can you identify who sold it and who provides the warranty? | Confirms the client can actually prove the purchase and identify who's responsible, without which a claim is hard to substantiate. |
| Did the problem start within the last 4 years? | Flags whether the claim may be running into a statute-of-limitations problem before you commit consultation time. |
How Cliont scores warranty claims leads
Every answer is weighted automatically — no manual review required.
Value signals
- Buy Or Lease Consumer: yes
- Product Have Written Warranty,: yes
- Product Have Defect Or: yes
- Already Reported Problem Seller,: yes
- They Refuse Help, Delay: yes
- Had Out- -Pocket Losses: yes
See the lead your team receives
Warranty Claims Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for warranty claims workflows
| Cliont capability | Warranty Claims application |
|---|---|
| Weighted scoring | Refusal or delay by the seller/manufacturer carries the top weight in this catalog, so leads where the seller already stonewalled the client automatically outscore leads that are still at the first-request stage. |
| Conditional branching | A no answer on whether the purchase was a consumer product (not real estate) routes the lead out early, filtering real-estate warranty disputes that fall outside this practice area. |
| Document capture | Clients are prompted to confirm proof of purchase and warranty documents before the consultation, so you're not chasing paperwork after the case is already on your calendar. |
| Timeline flag | The intake logs whether the defect started within the last four years, giving you an at-a-glance flag for claims that may be approaching a statute-of-limitations issue. |
Common warranty claims lead scenarios
Repeated refused repairs
The product broke under an active warranty, the client already asked for a fix, and the seller refused, stalled, or charged for a covered repair — the highest-weighted combination in the intake.
First repair attempt still open
The client hasn't yet reported the defect or been refused, so the intake flags this as early-stage until a refusal or delay is confirmed.
Documents no longer on hand
The client can't currently produce proof of purchase or the warranty paperwork, which the intake surfaces as a gap to resolve before the consultation.
Claim outside the four-year window
The defect started more than four years ago, which the intake records so you can weigh a possible statute-of-limitations issue before booking time.
Low-dollar out-of-pocket loss
The client's repair or replacement costs fall under $200, which the intake captures so you can decide if the claim is worth pursuing relative to the cost of a case.
Connect Cliont to your workflow
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HubSpot, HighLevel, Salesforce, JobNimbus
Book matters
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Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
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Only pay when you receive a qualified lead.
- Unlimited intake forms
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- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
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- Charged only for submitted leads
More consumer law intake templates
Warranty Claims lead-intake FAQs
Does the intake tell the difference between a written warranty and an implied one?
Yes — the intake directly asks whether the product had a written warranty, service contract, or a clear promise from the seller or manufacturer, so you can see coverage type before the consultation.
What happens if the client hasn't reported the defect to the seller yet?
The intake asks whether the client has already requested a repair, replacement, or refund; if not, the lead is scored lower since there's no documented refusal or delay yet to build a claim around.
How does the intake handle claims from more than four years ago?
The intake asks when the problem started and records the answer so you can flag potential statute-of-limitations concerns before offering a consultation.
What counts as enough out-of-pocket loss to flag a claim?
The intake asks whether losses from repair costs, replacement, or loss of use reached at least $200, giving you a concrete threshold to judge case value against.
What documents does the intake collect before the case reaches my CRM?
It asks whether the client still has proof of purchase and warranty documents and can identify the seller and warranty provider, so you know what evidence exists before you meet them.
Does this intake also cover defective vehicle warranty claims?
No — vehicle-specific defect claims are handled by the Lemon Law New Vehicles, Lemon Law Used Vehicles, and Lemon Law RV and Motorcycle subservices; this intake covers other consumer products and services.
Turn warranty claims visitors into qualified cases
Give every warranty claims visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.