Know which salvage and towage leads are worth consultation time
The intake asks whether the incident happened on navigable water, whether there's a dispute over the towing bill or salvage award, and whether the caller can identify the vessel or company involved — with receipts and photos uploaded before the file reaches your CRM.
The exact intake your salvage and towage leads complete
This is the real 7-question guided intake for Salvage and Towage — the same flow your customers finish before you ever pick up the phone.
What a qualified salvage and towage lead should tell you
Claims and disputes arising from towing a disabled vessel or salvaging a vessel, cargo, or property in distress on U.S. navigable waters, including fights over the salvage award, the towing contract, or damage and injury caused during the operation.
- Incident Involve Boat, Ship,
- Involved In Providing Or
- There Dispute About Payment,
- Tow Or Rescue Cause
- Know Name Towing/Salvage Company
- This Happen Within Last
- Vessel Owner, Operator, Crew
The questions your team needs answered
Every salvage and towage intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Did the incident involve a boat, ship, or other vessel on navigable water (ocean, bay, river, or Great Lakes) in the United States? | Confirms federal admiralty jurisdiction applies before anything else about the tow or rescue matters. |
| Were you involved in providing or receiving help to move, tow, rescue, or recover a vessel or property on the water? | Establishes that a genuine towing or salvage act occurred, separating this matter from an unrelated boating incident. |
| Is there a dispute about payment, a contract, or the amount charged for the tow or rescue? | A payment or contract dispute is often the entire basis of a salvage award claim, so it's weighted as a strong value signal on its own. |
| Did the tow or rescue cause damage to a vessel, cargo, or other property, or lead to an injury? | Damage or injury during the operation adds liability exposure beyond a simple fee dispute, raising the stakes of the matter. |
| Do you know the name of the towing/salvage company or the vessel involved (or have paperwork, photos, or a receipt that identifies them)? | Being able to identify the company or vessel with paperwork makes the claim far easier to substantiate and pursue. |
| Did this happen within the last 3 years? | Recency affects limitations exposure and evidence availability, so older incidents are scored more cautiously. |
| Are you the vessel owner, operator, crew member, passenger, or the towing/salvage provider (or authorized to act for one of them)? | Confirms the caller has standing to bring or respond to the claim, since an unrelated third party has no basis to retain counsel. |
How Cliont scores salvage and towage leads
Every answer is weighted automatically — no manual review required.
Value signals
- Incident Involve Boat, Ship,: yes
- Involved In Providing Or: yes
- There Dispute About Payment,: yes
- Tow Or Rescue Cause: yes
- Know Name Towing/Salvage Company: yes
- This Happen Within Last: yes
Urgency signals
- Incident Involve Boat, Ship,
- Involved In Providing Or
See the lead your team receives
Salvage and Towage Lead
From first click to qualified lead
Follow people and businesses seeking counsel through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the matter
Smart questions adapt to their matter and capture the full scope.
They share the documents
The facts, dates, and any paperwork come attached, so you can assess the matter before the consultation.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for salvage and towage workflows
| Cliont capability | Salvage And Towage application |
|---|---|
| Conditional branching | A 'no' answer on the navigable-water question routes the lead toward a lower score instead of dead-ending the intake, so you still see the inquiry with context rather than losing it. |
| Document capture | The intake prompts for a receipt, invoice, or photo that names the towing/salvage company or vessel, surfacing that evidence in the CRM record instead of waiting for the consultation to ask for it. |
| Weighted scoring engine | Payment/contract disputes and damage-or-injury answers are weighted higher than a straightforward, undisputed tow, so contested salvage awards rise to the top of your queue. |
| Role-based qualification | The intake distinguishes vessel owners, crew, and passengers from the towing/salvage provider itself, letting you see which side of the salvage transaction a lead is calling from before you respond. |
| Automated CRM routing | Once a lead clears the navigable-water, role, and dispute questions, it's sent to your CRM with the uploaded receipts and photos attached rather than arriving as a bare phone message. |
Common salvage and towage lead scenarios
Towing bill payment dispute
No damage or injury occurred, but the caller is contesting the amount charged for the tow — the intake flags this as a value signal even without a casualty.
Salvage rescue with vessel damage
A rescue or recovery caused damage to the vessel, cargo, or a person on board, which stacks with the navigable-water and salvage-role answers to push the lead toward High Priority.
Caller can't name the company yet
The prospective client remembers the incident but has no receipt, photo, or company name — the intake still captures the story but the file scores lower until documentation is uploaded.
Incident outside the 3-year window
The tow or salvage happened more than three years ago, which lowers the score relative to a fresh incident and signals a limitations check before a consultation is booked.
Third party asking on behalf of someone
The person filling out the intake isn't the vessel owner, crew, passenger, or salvage provider and isn't authorized to act for one — this answer drags the score down sharply.
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Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
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- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More maritime and admiralty law intake templates
Salvage and Towage lead-intake FAQs
Does the intake separate towing-fee disputes from actual salvage claims?
Yes — the intake asks directly whether there's a dispute about payment, a contract, or the amount charged, which is scored as a high-value signal on its own, independent of whether damage or injury occurred.
What happens if the caller doesn't know the name of the towing or salvage company?
The intake still records the incident details, but not being able to identify the company, vessel, or produce paperwork carries a lower weight than a lead that comes in with a receipt or photo already in hand.
Will the intake filter out incidents that didn't happen on U.S. navigable waters?
The first question asks whether the incident involved a vessel on navigable water — ocean, bay, river, or Great Lakes — in the United States, and a 'no' answer is scored well below a confirmed navigable-water incident.
How does the intake handle older incidents?
The intake asks whether the incident happened within the last 3 years; older incidents still come through but score lower, which helps you spot potential limitations issues before you take the call.
Can the intake handle inquiries from the salvage/towing provider side, not just the vessel owner?
Yes — the intake asks whether the caller is the vessel owner, operator, crew, passenger, or the towing/salvage provider (or authorized to act for one), so it qualifies leads from either side of the transaction.
What does the intake ask callers to upload?
Callers are prompted for anything that identifies the vessel or towing/salvage company — receipts, invoices, photos of the vessel or damage, and any paperwork from the operation — before the lead is scored and sent to your CRM.
Turn salvage and towage visitors into qualified cases
Give every salvage and towage visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you book a consultation.