See who's inside before you dispatch a locksmith
Tell us the caller's relationship to the business, the type of lock or entry system involved, and how urgently they need access, then upload a photo of the locked door so anyone trapped inside is flagged before you dispatch a tech.
The exact intake your business lockout leads complete
This is the real 6-question guided intake for Business Lockout — the same flow your customers finish before you ever pick up the phone.
What a qualified business lockout lead should tell you
Access-restoration assistance for a business owner, employee, or manager locked out of their premises due to a lost, broken, or malfunctioning lock, keypad, or access system.
- Relationship This Business Location
- Lock Or Entry System
- Soon Access Business
- Anyone Inside Business Who
- Know If Lock Or
- Want Locks Rekeyed Or
The questions your team needs answered
Every business lockout intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is your relationship to this business location? | Relationship to the business determines whether the caller has authority to request service and carries the heaviest scoring weight for owners, managers, and property managers. |
| What type of lock or entry system are you locked out of? | Knowing the lock or entry system type up front lets the technician bring the right tools instead of discovering a keypad or fob system on arrival. |
| How soon do you need access to the business? | How soon access is needed separates a true emergency dispatch from a caller who is just planning ahead and can be scheduled. |
| Is anyone currently inside the business who is unable to exit? | A yes answer here signals a safety concern that should be escalated immediately, independent of relationship or urgency scoring. |
| Do you know if the lock or door is damaged, jammed, or broken? | Knowing whether the lock or door is already damaged flags whether the job is a simple entry or also involves repair work. |
| Do you want the locks rekeyed or replaced after gaining entry? | Interest in rekeying or replacing locks after entry identifies a follow-on job beyond the initial lockout call. |
How Cliont scores business lockout leads
Every answer is weighted automatically — no manual review required.
Value signals
- Owner or manager
- Employee
- Property manager
Urgency signals
- Immediately
See the lead your team receives
Business Lockout Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for business lockout workflows
| Cliont capability | Business Lockout application |
|---|---|
| Urgency-based prioritization | Answers of 'Immediately' on the access-timing question are flagged for fast follow-up, separating true emergency lockouts from leads who are just planning ahead. |
| Safety-priority escalation | A yes answer on whether anyone inside can't exit is surfaced as a priority case regardless of relationship or lock-type answers, since it involves someone's safety, not just access. |
| Photo capture | A photo of the locked door or lock helps confirm the entry-system type the caller selected, so technicians can bring the correct tools for a keypad, fob system, or padlock. |
| Cross-service tagging | Leads who answer yes to wanting locks rekeyed or replaced after entry can be tagged for a Rekeying or Lock Replacement follow-up, turning one call into two jobs. |
Common business lockout lead scenarios
Owner locked out right now
An owner or manager selects 'Immediately' for access timing, combining the highest relationship weight with the urgency signal for a top-priority dispatch.
Someone trapped inside
A yes answer on whether anyone inside can't exit overrides normal scoring and should route as an immediate safety escalation, regardless of relationship or urgency answers.
Employee lockout, no rush
An employee selects 'Within the next few days' or 'Just planning ahead,' which scores lower than an owner-initiated emergency but still routes to your CRM for scheduling.
Unclear lock type on arrival
The caller marks the entry system as 'Not sure,' so the intake still captures relationship and urgency while flagging that the technician should confirm lock type on-site.
Rekey requested after entry
A property manager confirms they want locks rekeyed or replaced once inside, signaling a follow-on job beyond the initial lockout call.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More locksmith services intake templates
Business Lockout lead-intake FAQs
How does the intake handle a lockout where someone can't get out of the building?
The yes/no question about anyone inside being unable to exit is treated as a safety-priority signal, so a yes answer should surface ahead of standard scoring regardless of who's calling or how they answered other questions.
Will the intake tell us what kind of lock or access system we're dealing with?
Yes, the caller selects from standard key, keypad or electronic lock, card or fob system, padlock or gate lock, or 'not sure,' so your technician can bring the right tools before leaving the shop.
How do you tell an owner-initiated call apart from a lower-value inquiry?
The relationship question weights owner or manager and property manager highest, employee slightly lower, and 'other' lowest, so calls from someone with actual authority over the property surface first.
Can the intake flag whether the door or lock is already damaged?
Yes, the caller reports whether the lock or door appears damaged, jammed, or fine, which helps you anticipate whether the job is a simple entry or also involves repair.
Does the intake capture rekeying or replacement interest after the lockout is resolved?
Yes, there's a direct yes/no question about wanting locks rekeyed or replaced after entry, which lets you spot an add-on job before you even arrive.
What happens if a caller says they're 'just planning ahead' rather than needing entry now?
That urgency answer scores lower than 'immediately' or 'sometime today,' so it routes to your CRM as a lead to schedule rather than an emergency dispatch.
Turn business lockout visitors into qualified jobs
Give every business lockout visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.