Know which lock replacement leads are worth site survey time
Ask how many locks need replacing, confirm the caller owns or manages the property, and capture urgency before a technician is dispatched — with photos of the current locks attached to every submission.
The exact intake your lock replacement leads complete
This is the real 7-question guided intake for Lock Replacement — the same flow your customers finish before you ever pick up the phone.
What a qualified lock replacement lead should tell you
Replacement of an existing door lock — deadbolt, knob, padlock, or smart lock — on a residential, commercial, school, or managed property, typically triggered by damage, lost keys, a security upgrade, or a change of occupancy.
- Property Lock Replacement
- Many Locks Be Replaced
- Lock Replaced
- Owner Or Authorized Manager
- Soon Lock Replacement Completed
- Lock Type Have, If
- Have Access Property Allow
The questions your team needs answered
Every lock replacement intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of property needs the lock replacement? | Property type separates single-door residential jobs from multi-lock commercial, school, or facility contracts that usually carry more revenue and different scheduling needs. |
| How many locks need to be replaced? | Lock count is the strongest driver of job size, with more than five locks weighted highest since it signals a larger contract worth prioritizing. |
| Why do you need the lock replaced? | The stated reason distinguishes emergency-driven replacements like broken locks or lost keys from planned upgrades or move-ins, which changes how urgently a survey should be booked. |
| Are you the owner or authorized manager of this property? | Confirming ownership or authorization carries a heavily skewed weight because dispatching a technician to replace a lock without authorization creates liability. |
| How soon do you need the lock replacement completed? | Immediate need is weighted far above 'just exploring,' letting the intake prioritize same-day dispatch requests over research-stage inquiries. |
| Which lock type do you currently have, if known? | Knowing the current lock type helps the technician bring the right hardware and tools to the site survey instead of discovering it on arrival. |
| Do you have access to the property to allow a locksmith to work? | Confirmed access is weighted separately from urgency so an urgent lead without site access doesn't turn into a wasted trip. |
How Cliont scores lock replacement leads
Every answer is weighted automatically — no manual review required.
Value signals
- One lock
- Two to five locks
- More than five locks
- Not sure
- Owner Or Authorized Manager: yes
- Within a week
Urgency signals
- Broken or damaged lock
- Immediately
See the lead your team receives
Lock Replacement Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for lock replacement workflows
| Cliont capability | Lock Replacement application |
|---|---|
| Conditional branching | Selecting a commercial, school, or facility/property management answer on the property-type question can surface the multi-lock and authorization details that homeowner leads skip. |
| Weighted lead scoring | Lock count and urgency answers carry the highest weights, so a job replacing more than five locks immediately scores well above a single-lock, exploratory inquiry. |
| Authorization flagging | A 'no' answer on property ownership scores far lower than a 'yes,' letting you route those leads for verification instead of dispatching a technician to an unauthorized job. |
| Access confirmation | The property-access question is scored separately from urgency, so a lead marked as immediate but without confirmed access can still be caught before a wasted site survey. |
Common lock replacement lead scenarios
Locked-out homeowner, immediate need
A homeowner selects broken or damaged lock, needs it done immediately, and confirms property ownership — the intake flags this for same-day scheduling ahead of a site survey.
Facility manager, multi-lock job
A property or facility manager reports more than five locks needing replacement across a commercial building, which scores as a high-value job worth prioritizing over single-lock requests.
Tenant without ownership authorization
Someone requests a lock swap but answers no to being the owner or authorized manager, which scores low on the authorization weight and gets routed for verification before a technician is sent.
New homeowner, exploratory timeline
A recent buyer wants locks changed after moving in but selects just exploring options for timing, so the intake still captures lock count and reason without treating it as urgent.
School upgrading to electronic locks
A school selects facility/property management, cites upgrading to a more secure lock as the reason, and needs a within-a-month timeline, which routes it as a planned commercial project rather than an emergency call.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More locksmith services intake templates
Lock Replacement lead-intake FAQs
How does the intake decide which lock replacement leads deserve a site survey?
It weighs how many locks need replacing, whether the caller confirms they own or manage the property, and how soon they need the work done, so multi-lock or immediate jobs surface ahead of exploratory ones.
What happens if someone doesn't know how many locks need replacing?
The 'not sure' option is still captured and scored, so the lead isn't dropped — it just gets flagged for a quick clarifying call before the site survey is scheduled.
How do you handle leads where the caller isn't the property owner?
The ownership question carries a much lower weight for a 'no' answer, so those leads are still delivered to your CRM but flagged for authorization checks before you commit a technician.
Can this intake separate emergency lock replacements from planned upgrades?
Yes — the reason for replacement (broken lock, lost keys, upgrade, or move-in) combined with the urgency timeframe distinguishes same-day emergencies from routine security upgrades like the ones schools or facility managers often request.
Does this work for commercial buildings and schools, not just homes?
The property type question covers residential, business, school, and facility/property management, so a single intake form adapts to the property answering instead of forcing a homeowner-only flow.
Why does the intake ask about access to the property before a survey?
Confirming a locksmith can actually get to the door reduces the chance of dispatching a technician to a site that isn't ready, which is the exact wasted-trip scenario this intake is built to avoid.
Turn lock replacement visitors into qualified jobs
Give every lock replacement visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.