Know which lock repair leads are worth site survey time
Ask what's wrong with the lock, where it's installed, and how urgent the repair is, then collect photos of the damaged lock and mechanism before a locksmith commits to a site survey.
Preview your lock repair intake
Explore 7 questions from the Lock Repair template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified lock repair lead should tell you
Diagnostic and repair work on a malfunctioning, stuck, loose, or non-latching lock on a door, gate, or cabinet, distinct from a full lock swap.
- Lock Issue Experiencing
- Lock Located
- Property This
- Owner Or Authorized Manager
- Soon This Lock Repaired
- Lock Still Be Locked
- Have Access Site During
The questions your team needs answered
Every lock repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of lock issue are you experiencing? | The specific lock issue reported, from a stuck key to a non-latching door, indicates both the severity and the likely repair complexity. |
| Where is the lock located? | Lock location distinguishes higher-security exterior door repairs from lower-stakes cabinet or furniture locks. |
| What kind of property is this for? | Property type flags commercial, school, or managed/rental leads that may need different handling than a straightforward residential job. |
| Are you the owner or authorized manager of this property? | Confirming the caller is the owner or authorized manager separates decision-makers who can approve work from tenants who need sign-off first. |
| How soon do you need this lock repaired? | The reported timeframe shows how the caller themselves prioritizes the repair, which helps order dispatch alongside other requests. |
| Can the lock currently still be locked or unlocked at all? | Whether the lock can still be locked or unlocked reveals whether the property is currently left insecure. |
| Do you have access to the site during normal business hours? | Site access during business hours determines whether a site survey can realistically be scheduled at the times the caller is available. |
How Cliont scores lock repair leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Lock is stiff or hard to turn
- Door not latching or closing properly
- Lock is loose or visibly damaged
- Not sure
- Owner Or Authorized Manager: yes
- Within a few days
Urgency signals
- Key stuck or broken in lock
- Immediately, security is at risk
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Lock Repair Lead – Broken Key, Exterior Door
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for lock repair workflows
| Cliont capability | Lock Repair application |
|---|---|
| Conditional follow-up questions | When a caller selects 'key stuck or broken in lock,' the intake pairs it with whether the lock can currently be locked or unlocked, so you know at a glance if the property is left insecure. |
| Authorization flagging | A 'no' answer on the owner/authorized manager question is scored lower and can be routed for a verification step before your team commits to a site survey. |
| Access-aware scheduling | The business-hours access answer is captured with the request so you're not proposing a site survey time the caller has already said won't work. |
| Property-type segmentation | Leads tagged as business, school, or managed/rental property can be routed differently in your CRM than residential homeowner requests. |
Example lock repair lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Broken key, exterior door, urgent
Caller reports a key stuck or broken in an exterior door lock and needs it fixed immediately because security is at risk, which the intake flags for fast dispatch.
Tenant calling for landlord
Someone reports a loose or stiff lock on a managed rental property but isn't the owner or authorized manager, so the intake surfaces this for a verification step before a survey is booked.
Business with limited access hours
A door not latching properly at a commercial property is reported, but the caller confirms site access is only available during business hours, which affects when a technician can be scheduled.
Low-urgency, just exploring
A loose or visibly damaged cabinet lock is reported with 'just exploring options' selected for timing, letting the intake route it as lower priority instead of an immediate site survey.
Connect Cliont to your workflow
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Notify your team
Email, SMS, Slack
Configure other destinations
Google Sheets, configured webhooks, Zapier and API workflows
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More locksmith services intake templates
Lock Repair lead-intake FAQs
How does the intake handle a key stuck or broken in the lock?
The intake asks the caller to identify this as the lock issue type and pairs it with whether the lock can still be locked or unlocked at all, so you can see immediately whether the property is currently secure.
Can the intake tell if the caller isn't the property owner?
Yes. The intake asks whether the person submitting the request is the owner or authorized manager of the property, and a 'no' answer scores lower so you can follow up on authorization before scheduling a site survey.
Does the intake capture how urgent the repair is?
It asks how soon the repair is needed, from 'immediately, security is at risk' down to 'just exploring options,' so you can see reported urgency alongside the lock issue before deciding whether it's worth a survey.
What if the lock is on a gate or cabinet instead of a door?
The intake asks where the lock is located, including exterior door, interior door, gate or fence, or cabinet or furniture, so leads for lower-security items like furniture locks are distinguishable from exterior door repairs.
How does the intake handle managed or rental properties?
It asks what kind of property the repair is for, including managed or rental property, and combines that with the owner/authorized manager question so tenant-submitted requests can be routed for landlord confirmation first.
Will the intake check if a technician can actually access the site?
Yes, it asks whether the caller has access to the site during normal business hours, which helps you avoid scheduling a site survey for a time the property won't be accessible.
Turn lock repair visitors into qualified jobs
Give every lock repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.