Home lockout intake that confirms authorized access up front
The intake confirms whether the caller is currently locked out, verifies they're authorized to access the property, and flags if anyone is trapped inside — with an ID photo collected before you dispatch a technician.
The exact intake your home lockout leads complete
This is the real 5-question guided intake for Home Lockout — the same flow your customers finish before you ever pick up the phone.
What a qualified home lockout lead should tell you
A call for entry assistance when a property owner or authorized occupant is unable to get into their home due to lost, broken, or trapped keys or a jammed lock, and the intake must confirm identity and authorization before a technician is dispatched.
- Locked Out And Unable
- Confirm Live At Or
- Property Locked Out
- Preventing From Getting Inside
- Anyone Locked Inside Property
The questions your team needs answered
Every home lockout intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Are you currently locked out and unable to enter the property? | Confirms this is an active lockout rather than a general inquiry, which separates real dispatch requests from planning-ahead questions. |
| Can you confirm you live at or are authorized to access this property? | A no answer here carries the lowest weight in the catalog, flagging a risk that the caller may not have the right to access the property. |
| What type of property are you locked out of? | Segments the lead so you can route, price, and prioritize it correctly. |
| What is preventing you from getting inside? | Segments the lead so you can route, price, and prioritize it correctly. |
| Is anyone currently locked inside the property? | Someone trapped inside changes the urgency of the job compared to a standard exterior lockout, and the weighting reflects that. |
How Cliont scores home lockout leads
Every answer is weighted automatically — no manual review required.
Value signals
- Locked Out And Unable: yes
- Confirm Live At Or: yes
- Anyone Locked Inside Property: yes
Urgency signals
- Lock is jammed or broken
See the lead your team receives
Home Lockout Lead
From first click to qualified lead
Follow homeowners and property managers through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Damage photos and details come attached, so you assess before you drive out.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for home lockout workflows
| Cliont capability | Home Lockout application |
|---|---|
| Conditional urgency flag | A yes answer to anyone currently locked inside the property is weighted separately from a standard lockout, so those leads surface as needing an immediate response. |
| Authorization gate | The low weight assigned to a no answer on the authorization question lets you screen out requests to open a door for someone who can't confirm they live there. |
| Property type branching | Business or office selections on the property type question can be routed toward the Business Lockout workflow instead of being surveyed as a residential job. |
| Reason-for-lockout capture | Distinguishing lost keys, a key broken in the lock, keys locked inside, or a jammed lock lets the technician bring extraction or bypass tools matched to the actual job before leaving the shop. |
Common home lockout lead scenarios
Someone trapped inside the home
The intake flags a yes answer on anyone locked inside as an immediate priority, separate from a routine keys-outside lockout, so dispatch can treat it as urgent.
Caller can't confirm authorization
When someone can't confirm they live at or are authorized to access the property, the intake surfaces that gap so you can verify before sending a technician to open a door for a stranger.
Key broken off in the lock
Selecting key broke in lock instead of keys locked inside tells you extraction tools are needed, not just a bypass technique, before the technician leaves the shop.
Apartment lockout with building access
Choosing apartment or condo as the property type changes what's needed on site, since building management or a shared entry may factor into access versus a standalone house.
Business selected instead of home
If the caller marks business or office as the property type, the enquiry is better handled through the Business Lockout intake rather than treated as a residential job.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More locksmith services intake templates
Home Lockout lead-intake FAQs
How does the intake treat someone locked inside versus a simple lockout?
The catalog asks directly whether anyone is currently locked inside the property, and that answer carries higher weight than a standard keys-outside lockout, so it stands out in your CRM as needing faster response.
What happens if the caller can't confirm they're authorized to access the property?
That question carries a very low weight on a no answer, so the lead scores lower and you can see the authorization gap before agreeing to a job that opens someone else's door.
Does the intake separate home lockouts from business lockouts?
The property type question includes business or office as an option, so leads that are really commercial can be identified and handled through the separate Business Lockout intake instead.
Can the intake tell me what's actually blocking entry before I dispatch?
Yes, the reason question captures whether it's lost keys, a key broken in the lock, keys locked inside, or a jammed lock, so the technician knows what tools to bring for that specific job.
What does the intake collect to verify the caller isn't locking someone else out?
Alongside the authorization question, the intake can collect a photo ID to give you a record of who requested entry before your technician arrives on site.
Does an apartment or condo lockout get treated differently than a house?
The property type answer separates house, apartment or condo, business or office, and other property, so you can see at a glance whether building access or a landlord may be involved before the site survey.
Turn home lockout visitors into qualified jobs
Give every home lockout visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you drive out.