Accessible transportation intake that asks what your team actually needs to know
Guests specify the mobility equipment they need, whether a ramp or lift is required for boarding, and how many passengers are traveling — before your team commits a vehicle. Equipment details and trip timing arrive with every request, ready to route to your CRM.
Preview your accessible transportation intake
Explore 6 questions from the Accessible Transportation template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified accessible transportation lead should tell you
Ground transportation booked with wheelchair-accessible or mobility-adapted vehicles, qualified by mobility equipment type, ramp/lift requirements, and passenger count before a vehicle is committed.
- Mobility Equipment Or Accommodation
- Vehicle Ramp Or Lift
- Many Passengers, Including Any
- Purpose This Trip
- This Transportation Needed
- Booking This On Behalf
The questions your team needs answered
Every accessible transportation intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of mobility equipment or accommodation is needed for this trip? | The specific equipment type determines vehicle class and driver assistance needed, and carries the highest weight in the catalog for non-folding wheelchairs and scooters. |
| Does the vehicle need a ramp or lift for boarding? | Whether a ramp or lift is required decides if a dedicated accessible van is needed versus a standard vehicle with driver assist, directly affecting which vehicles in your fleet can fulfill the booking. |
| How many passengers, including any companions, need transportation? | Passenger count paired with the equipment answer tells your team whether a single accessible vehicle covers the group or a second vehicle needs to be arranged. |
| What is the purpose of this trip? | Trip purpose distinguishes time-fixed requests like airport transfers from flexible multi-day tours, changing how tightly the vehicle needs to be scheduled. |
| When is this transportation needed? | Timing tells your team how much lead time exists to source or confirm a ramp-equipped vehicle before limited accessible inventory is committed elsewhere. |
| Are you booking this on behalf of the traveler who needs the accommodation? | Knowing whether the person booking is the traveler or a caregiver/agent tells your team who to call back to confirm exact equipment dimensions and boarding needs. |
How Cliont scores accessible transportation leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- Non-folding wheelchair or scooter
- Folding wheelchair
- Limited mobility, no device
- Visual or hearing assistance
- Other accommodation
- Vehicle Ramp Or Lift: yes
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Accessible Transportation Lead
From first click to qualified lead
Follow hosts and planners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the event
Smart questions adapt to their event and capture the full scope.
They add inspiration
Inspiration photos and event details come attached, so you can quote fast.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for accessible transportation workflows
| Cliont capability | Accessible Transportation application |
|---|---|
| Weighted scoring engine | Prioritizes non-folding wheelchair and lift-required requests over lower-weight accommodation types, so the highest-need bookings surface first instead of getting buried by volume. |
| Conditional intake logic | Surfaces the ramp/lift question in context with the mobility equipment answer, so a limited-mobility guest without a device isn't asked irrelevant boarding questions. |
| Third-party booking capture | Flags when the person completing the intake isn't the traveler who needs the accommodation, so follow-up calls go to the right contact for equipment confirmation. |
| CRM routing | Sends qualified accessible transportation requests to your CRM with equipment type, boarding needs, and passenger count already attached, instead of holding a vehicle on an unconfirmed lead. |
Example accessible transportation lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Non-folding wheelchair, airport transfer
The highest-weighted equipment type combined with a ramp/lift requirement and a fixed flight window means this request needs your largest accessible vehicle reserved fast, not held on a maybe list.
Folding wheelchair, local errand
Lower equipment weight and often no ramp/lift need means this can be matched to a smaller accessible vehicle without tying up your dedicated lift-equipped van.
Large group, mixed mobility needs
Six or more passengers combined with limited mobility (no device) for a multi-day tour signals a bigger booking that needs capacity planning alongside accessibility, not a single point-to-point ride.
Caregiver booking for a traveler
When the person completing the intake isn't the traveler, your team needs to confirm equipment specifics with a different contact before locking in the vehicle.
Connect Cliont to your workflow
Connect your CRM
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Connect your legal software
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Notify your team
Email, SMS, Slack
Configure other destinations
Google Sheets, configured webhooks, Zapier and API workflows
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More ground transportation intake templates
Accessible Transportation lead-intake FAQs
How does the intake decide which requests need a ramp-equipped vehicle?
The mobility equipment question and the ramp/lift boarding question work together — a non-folding wheelchair or scooter almost always needs a ramp or lift, while limited mobility without a device may not, so the intake flags vehicle type accordingly.
Can the intake handle group bookings with mixed accessibility needs?
Yes. Passenger count is captured alongside the equipment and boarding questions, so a booking for six or more people with an accessibility requirement is distinguished from a straightforward group shuttle request.
What happens when someone books on behalf of the traveler?
The intake asks directly whether the person completing the form is the traveler who needs the accommodation, so your team knows to confirm equipment details with a caregiver or agent rather than assuming firsthand information.
How is this different from a standard airport transfer or private driver request?
Trip purpose is captured explicitly, so an accessible airport transfer with a fixed flight time is separated from a multi-day tour or local point-to-point ride, even though all three sit alongside airport transfer and private driver in your pipeline.
How does the intake flag last-minute accessible transportation requests?
The timing question separates requests needed within 24 hours from those still in the planning stage, so your team can protect limited accessible-vehicle inventory for the requests that actually need it soon.
Turn accessible transportation visitors into qualified events
Give every accessible transportation visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you reply with a quote.