Turn group shuttle enquiries into booking-call-ready leads
Guests tell you passenger count, trip type, and whether the booking is on behalf of a group or organization before they ever get a quote, so you're not holding shuttle inventory for enquiries that were never going to convert.
Preview your group shuttle intake
Explore 6 questions from the Group Shuttle template. This interactive preview uses illustrative scoring and sample attachments. Open the full survey to try the complete intake.
What a qualified group shuttle lead should tell you
Shared shuttle transport that moves a defined group of passengers together for a single trip or itinerary, priced and scheduled by headcount, route, and vehicle capacity rather than by individual rider.
- Many Passengers Transportation
- Trip This Shuttle
- Shuttle Service Needed
- This One-Way Trip Or
- Booking On Behalf Group
- Any Accessibility Accommodations, Such
The questions your team needs answered
Every group shuttle intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| How many passengers need transportation? | The passenger-count tiers carry the catalog's highest weights, so this single answer largely determines whether a lead is worth holding shuttle inventory for. |
| What type of trip is this shuttle for? | Trip type separates one-off airport transfers from higher-touch corporate or multi-day tour work, which typically requires different vehicles and lead times. |
| When is the shuttle service needed? | Knowing the actual booking window prevents you from allocating a shuttle to an enquiry that's still months from confirming. |
| Is this a one-way trip or a round trip? | One-way, round trip, and multi-stop bookings tie up a vehicle for different durations, which affects how you quote and schedule. |
| Are you booking on behalf of the group or organization? | A guest booking on behalf of a group or organization is weighted as a stronger lead than an individual traveler inquiring for themselves. |
| Do you need any accessibility accommodations, such as wheelchair access? | Capturing accessibility needs upfront lets you confirm vehicle availability before the booking call instead of at pickup. |
How Cliont scores group shuttle leads
Configured answer weights help your team prioritize follow-up. Your team reviews each submission and decides the next step.
Value signals
- 8-14 passengers
- 15-30 passengers
- 31 or more passengers
- Booking On Behalf Group: yes
See an example lead handoff
Illustrative lead details and score show how a submission can reach your team.
Group Shuttle Lead
From first click to qualified lead
Follow hosts and planners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the event
Smart questions adapt to their event and capture the full scope.
They add inspiration
Inspiration photos and event details come attached, so you can quote fast.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for group shuttle workflows
| Cliont capability | Group Shuttle application |
|---|---|
| Weighted scoring engine | Automatically ranks passenger-count answers so 8-14, 15-30, and 31-plus group sizes surface above sub-8-passenger enquiries without your team eyeballing every submission. |
| Conditional follow-up logic | Only asks about wheelchair or accessibility accommodations when relevant, then flags the answer clearly so dispatch can confirm the right vehicle before the booking call. |
| CRM routing rules | Sends leads where the booker confirms they're booking on behalf of a group or organization into your CRM tagged for corporate or event follow-up rather than mixing them with individual traveler enquiries. |
| Trip-type segmentation | Separates airport transfer, event/wedding, corporate travel, and multi-day tour selections so leads land in your pipeline already sorted by the kind of shuttle work involved. |
Example group shuttle lead scenarios
Illustrative situations explain the intake questions and possible follow-up.
Corporate group booking on behalf of company
A single organizer answers on behalf of the group, selects 31 or more passengers and corporate travel as the trip type — the highest-weighted combination in the catalog, so it's worth prioritizing for a direct booking call.
Wedding shuttle with round-trip pickups
A wedding planner requests 15-30 passengers for a round trip between venue and hotel, a mid-tier passenger count that still clears the value threshold but needs different scheduling than a one-way transfer.
Small group under the shuttle threshold
A guest asks about transport for fewer than 8 passengers, the lowest-weighted passenger tier in the catalog — the intake still captures the enquiry but scores it differently so your team can route it to a private driver quote instead.
Multi-day tour with wheelchair access
A group booking a multi-day tour with multiple stops also flags a need for wheelchair accommodation, letting you confirm accessible vehicle availability before committing inventory across several travel days.
Connect Cliont to your workflow
Connect your CRM
HubSpot, HighLevel, monday.com
Connect your legal software
Lawmatics, MyCase, Clio Manage and Clio Grow
Notify your team
Email, SMS, Slack
Configure other destinations
Google Sheets, configured webhooks, Zapier and API workflows
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More ground transportation intake templates
Group Shuttle lead-intake FAQs
How does the intake treat different passenger count ranges?
The passenger count question separates fewer-than-8, 8-14, 15-30, and 31-or-more tiers, and the mid and large tiers carry the highest weight in the catalog, so bigger groups surface as stronger leads before you spend time on a quote.
What happens when the guest is booking on behalf of a group or organization, not traveling themselves?
That yes/no question carries real weight in the scoring — a group or organization booker is treated as a stronger signal than an individual traveler inquiring for themselves, which helps you spot corporate and event bookers early.
Can the intake tell us if a rider needs wheelchair access or another accommodation?
Yes — the accessibility question is a direct yes/no in the catalog, so you know before the booking call whether you need to confirm an accessible vehicle rather than finding out at pickup.
How do you distinguish an airport transfer from an event, corporate, or multi-day tour shuttle?
The trip-type question captures airport transfer, event or wedding, corporate travel, multi-day tour, or other directly from the guest, so each lead arrives already labeled by the kind of shuttle work it actually is.
Does the intake capture whether it's one-way, round trip, or a multi-stop itinerary?
Yes, guests choose one-way, round trip, or multiple stops/days as a separate question from trip type, which matters for scheduling since a multi-stop itinerary ties up a vehicle differently than a single one-way run.
How far in advance does the intake ask when the shuttle is needed?
Guests select from within a week, within a month, 1-3 months out, more than 3 months out, or not sure, giving you the actual booking window instead of guessing from a vague message.
Turn group shuttle visitors into qualified events
Give every group shuttle visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you reply with a quote.