Know which mobile auto glass leads are worth a dispatch
Tell us the type of glass damage, where the mobile service should happen, and whether the vehicle is safe to park outdoors — plus a photo of the damage — so your team knows what to load before a technician ever leaves the shop.
The exact intake your mobile auto glass service leads complete
This is the real 6-question guided intake for Mobile Auto Glass Service — the same flow your customers finish before you ever pick up the phone.
What a qualified mobile auto glass service lead should tell you
On-location repair or replacement of a vehicle's windshield, window, or mirror at a home, workplace, or fleet lot chosen by the customer, rather than in a shop bay.
- Glass Issue Vehicle Have
- Would Like Mobile Service
- Vehicle Drivable And Safe
- Many Vehicles Glass Service
- Owner Or Authorized Manager
- Soon Service Completed
The questions your team needs answered
Every mobile auto glass service intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What type of glass issue does your vehicle have? | The type of glass issue determines which parts and tools a mobile technician needs to bring, so vague or high-severity answers change what gets loaded before dispatch. |
| Where would you like the mobile service performed? | The chosen location determines travel distance and site logistics for the mobile technician's route planning. |
| Is your vehicle currently drivable and safe to park outdoors? | Whether the vehicle is safe to park outdoors affects whether an on-site repair is even feasible at the chosen location. |
| How many vehicles need glass service? | The number of vehicles distinguishes a single retail visit from a fleet job that needs different scheduling and staffing. |
| Are you the owner or authorized manager of the vehicle(s)? | Confirming the requester is the owner or an authorized manager avoids technicians arriving to a vehicle they can't legally service. |
| How soon do you need the service completed? | Stated timing helps route the request into today's dispatch schedule versus a standard booking window. |
How Cliont scores mobile auto glass service leads
Every answer is weighted automatically — no manual review required.
Value signals
- Small chip or crack
- Large crack across windshield
- Shattered or missing glass
- Side or rear window damage
- Mirror damage
- Not sure
Urgency signals
- Flexible / not urgent
See the lead your team receives
Mobile Auto Glass Service Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for mobile auto glass service workflows
| Cliont capability | Mobile Auto Glass Service application |
|---|---|
| Photo upload widget | Captures a photo of the actual chip, crack, or shattered area alongside the reported damage type, so technicians can confirm glass part and severity before loading the van. |
| Conditional branching | Uses the drivability answer to flag vehicles that aren't safe to park outdoors, prompting different site-prep questions than a vehicle that's parked and stable. |
| Lead scoring engine | Weighs damage type, ownership authorization, and vehicle count together so a shattered windshield on an authorized fleet vehicle scores differently than a single mirror repair. |
| CRM routing rules | Sends fleet or multi-vehicle requests to a commercial queue based on the vehicle count answer, separating them from single retail mobile appointments. |
Common mobile auto glass service lead scenarios
Shattered windshield, needed today
A driver selects shattered or missing glass and today for timing, with the vehicle not safe to drive — the intake flags this for same-day dispatch instead of a standard queue slot.
Fleet lot with multiple vehicles
A fleet manager reports several vehicles needing service at a dealership or fleet lot, which routes the lead as a commercial job rather than a single retail appointment.
Small chip, authorized manager booking
Someone booking on behalf of a company car confirms they're an authorized manager rather than the owner, so the intake still qualifies the lead instead of stalling on ownership.
Flexible timing, workplace service
A customer with a side or rear window issue picks workplace as the location and flexible timing rather than today, letting the intake route it for scheduled routing instead of urgent dispatch.
Unclear damage, single vehicle at home
A homeowner isn't sure what type of glass issue they have and requests service at home for one vehicle, so the intake still captures enough detail for a technician to follow up and confirm scope before rolling a van.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More auto glass intake templates
Mobile Auto Glass Service lead-intake FAQs
What happens if a customer isn't sure what kind of glass damage they have?
The intake includes a 'Not sure' option for the glass issue question, so unclear leads still get captured and scored rather than dropped, letting your team confirm scope with a follow-up before dispatching a technician.
How does the intake tell fleet requests apart from single-vehicle jobs?
The vehicle count question separates a single car from a few vehicles or a fleet of six or more, so multi-vehicle and fleet-lot requests can be routed differently than a one-off mobile appointment.
Does the intake check whether it's actually safe to send a mobile tech?
Yes — the drivability question asks whether the vehicle is currently safe to park outdoors, which helps your team assess site conditions before committing a technician and vehicle glass to that location.
How do you confirm the person booking can authorize the work?
The intake asks whether the requester is the owner or an authorized manager of the vehicle, which matters for fleet and workplace bookings where the person calling isn't always the titleholder.
Can the intake distinguish home visits from workplace or dealership visits?
Yes — the service location question captures home, workplace, dealership or fleet lot, or another location, so dispatch planning and travel time can be handled differently for each.
How is urgency reflected when a customer says timing is flexible?
Timing is captured on a scale from today to flexible or not urgent, so even non-urgent requests still enter your CRM with a clear signal for scheduling rather than being treated as time-sensitive dispatch jobs.
Turn mobile auto glass service visitors into qualified jobs
Give every mobile auto glass service visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.