Windshield repair intake that captures crack size and location up
Ask every windshield repair caller how many chips they have, whether the damage is smaller than a quarter, and where it sits on the glass, then require photos before you commit a bay to the job.
The exact intake your windshield repair leads complete
This is the real 6-question guided intake for Windshield Repair — the same flow your customers finish before you ever pick up the phone.
What a qualified windshield repair lead should tell you
Repair of a windshield chip or crack that hasn't spread across the glass, where the intake needs to confirm damage count, size, and location to determine if it's a repair job or a replacement candidate.
- Many Chips Or Cracks
- Damage Smaller Than Quarter
- Damage Located On Windshield
- Vehicle This Repair
- Soon Repair Completed
- Vehicle'S Owner Or Authorized
The questions your team needs answered
Every windshield repair intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| How many chips or cracks are on the windshield? | A single chip scores highest since it's the cleanest repair case, while more than three cracks pushes the lead toward a replacement conversation instead. |
| Is the damage smaller than a quarter (about 1 inch)? | Damage under an inch is the industry threshold most shops use to decide repair is even viable, so it carries the highest weight in the catalog. |
| Where is the damage located on the windshield? | Location matters both for safety (line-of-sight damage) and for whether the repair will hold structurally, so it's scored separately from size. |
| What type of vehicle needs this repair? | Fleet or dealership answers flag a lead that may involve multiple vehicles or a different approval chain than a single personal-car owner. |
| How soon do you need the repair completed? | An 'immediately' answer is the intake's clearest urgency signal and is used to prioritize same-day scheduling over flexible-timeline researchers. |
| Are you the vehicle's owner or authorized to approve this repair? | Confirming the caller can approve the repair prevents a shop from booking a bay for someone who isn't the decision-maker on a fleet or dealership vehicle. |
How Cliont scores windshield repair leads
Every answer is weighted automatically — no manual review required.
Value signals
- One
- Two or three
- More than three
- Damage Smaller Than Quarter: yes
- Near the edge
- Directly in driver's line of sight
Urgency signals
- Immediately
See the lead your team receives
Windshield Repair Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for windshield repair workflows
| Cliont capability | Windshield Repair application |
|---|---|
| Conditional scoring logic | Combines the chip/crack count and damage-size answers so a single small chip scores higher than multiple cracks larger than a quarter, which otherwise lean toward replacement. |
| Authorization capture | Flags 'no' answers on owner/authorization for fleet and dealership vehicles so a shop doesn't schedule a bay before confirming who can sign off on the work. |
| Photo requirement before booking | Requires a close-up and wide shot of the damage tied to the location answer, so technicians can confirm repair-vs-replacement before the vehicle arrives. |
| Urgency tagging | Surfaces 'immediately' timeline answers, especially when paired with damage in the driver's line of sight, for same-day dispatch prioritization. |
Common windshield repair lead scenarios
Single small chip, near edge
One chip smaller than a quarter near the windshield edge scores as a strong repair candidate, and the intake can route it straight to booking.
Multiple large cracks, likely replacement
More than three cracks larger than a quarter push the lead toward a replacement conversation instead of a repair slot, so it can be flagged for the windshield replacement path rather than tying up a repair bay.
Damage in the driver's sightline
Damage sitting directly in the line of sight combined with an 'immediately' timeline signals a safety-driven, urgent lead that may need same-day dispatch.
Fleet vehicle, unclear authorization
A fleet or dealership vehicle answer paired with a 'no' on owner authorization means the shop should confirm who can approve the work before scheduling.
Flexible timeline, just researching
A vehicle owner selecting 'flexible / just researching' with damage not sure of its location is lower urgency and better suited to a follow-up sequence than an immediate bay booking.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More auto glass intake templates
Windshield Repair lead-intake FAQs
How does the intake tell a repair job from a replacement candidate?
The intake combines the chip/crack count with whether the damage is smaller than a quarter-inch, so a single small chip scores as a strong repair fit while multiple larger cracks lean toward a replacement recommendation instead.
Does the intake check whether the person can actually approve the repair?
Yes, it asks whether the person is the vehicle owner or authorized to approve the work, which matters for fleet and dealership vehicles where the caller isn't always the decision-maker.
What happens with dealership or fleet vehicles?
The vehicle type question flags dealership inventory and fleet vehicles separately from personal cars, so you can spot multi-vehicle or commercial accounts that may need different scheduling or pricing.
Can the intake flag urgent, same-day repair requests?
Yes, the timeline question captures an 'immediately' answer, and paired with damage in the driver's line of sight it's a useful signal for prioritizing same-day slots.
What photos does the intake collect before I confirm the appointment?
It's built to collect a close-up of the chip or crack and a wider shot showing where the damage sits on the windshield, so you can eyeball location and size before committing a bay.
Do you handle leads that turn out to need a full windshield replacement?
The intake questions here are specific to repair qualification; leads that score toward larger, multiple, or centrally-located damage can be routed to your windshield replacement workflow instead of a repair booking.
Turn windshield repair visitors into qualified jobs
Give every windshield repair visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.