Turn windshield replacement enquiries into appointment-ready leads
Our intake asks about the damage extent, whether the windshield has ADAS sensors or a camera, and how soon the vehicle needs to come in, then collects photos of the crack before the lead lands in your CRM.
The exact intake your windshield replacement leads complete
This is the real 7-question guided intake for Windshield Replacement — the same flow your customers finish before you ever pick up the phone.
What a qualified windshield replacement lead should tell you
Full replacement of a vehicle's front windshield, typically needed when a chip or crack is too large or badly placed to repair, or the glass is shattered.
- Extent Windshield Damage
- Vehicle Windshield Replaced
- Windshield Have Advanced Driver-Assistance
- Soon Windshield Replaced
- Vehicle Drivable And Safe
- Owner Or Authorized Approve
- Would Like Replacement Take
The questions your team needs answered
Every windshield replacement intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the extent of the windshield damage? | Damage extent determines whether the job is a straightforward replacement or a more complex shattered-glass job, which affects glass ordering and bay time. |
| What type of vehicle needs the windshield replaced? | Segments the lead so you can route, price, and prioritize it correctly. |
| Does the windshield have advanced driver-assistance sensors or a camera? | ADAS camera presence signals whether calibration needs to be quoted and scheduled alongside the replacement. |
| How soon do you need the windshield replaced? | The timeframe answer separates same-day, high-priority requests from customers still comparing options. |
| Is the vehicle currently drivable and safe to bring in? | Whether the vehicle is drivable determines if mobile service or a tow needs to be arranged before an appointment can be booked. |
| Are you the owner or authorized to approve this service for the vehicle? | Confirming the submitter can authorize the service prevents a bay from being reserved for a job that isn't actually approved yet. |
| Where would you like the replacement to take place? | Location preference decides whether the lead should route to a mobile technician or an in-shop bay assignment. |
How Cliont scores windshield replacement leads
Every answer is weighted automatically — no manual review required.
Value signals
- Small chip
- Crack in the glass
- Shattered or badly damaged
- Not sure
- This week
- This month
Urgency signals
- Immediately
See the lead your team receives
Windshield Replacement Lead - Shattered Glass, SUV
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for windshield replacement workflows
| Cliont capability | Windshield Replacement application |
|---|---|
| Conditional branching | Only surfaces calibration-relevant follow-up when the ADAS camera question is answered 'Yes' or 'Not sure,' instead of asking every lead the same fixed script. |
| Lead scoring | Weights 'Immediately' and 'This week' urgency answers above 'Just exploring options,' so same-day damage requests surface ahead of research-stage enquiries. |
| Photo capture | Collects a photo of the actual crack or chip alongside the damage-extent answer, so estimators can confirm severity before the vehicle arrives. |
| Routing logic | Uses the shop-versus-mobile location preference to send the lead toward the right resourcing instead of defaulting every job to an in-shop bay. |
| Authorization flagging | Surfaces leads where the submitter isn't the confirmed owner so a shop can verify approval before committing schedule time. |
Common windshield replacement lead scenarios
Shattered glass, needs it today
A driver selects 'Shattered or badly damaged' and 'Immediately,' both high-value signals, so the intake flags the job for same-day scheduling ahead of lower-urgency requests.
Small chip, just researching
The customer picks 'Small chip' and 'Just exploring options' — still worth capturing, but the intake keeps expectations realistic so it doesn't get treated like a same-week booking.
ADAS-equipped SUV needs calibration
When the vehicle type is an SUV and the driver confirms the windshield has a camera or sensor, the intake surfaces the calibration need so the shop can quote the correct scope before the appointment.
Vehicle isn't safe to drive in
A 'No' on the drivable-and-safe question changes the conversation from a drop-off appointment to a mobile visit or tow arrangement, which the intake captures before the shop calls back.
Booking on someone else's behalf
When the person filling out the form isn't the authorized owner, the intake flags it so the shop can confirm approval before committing a bay to the job.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More auto glass intake templates
Windshield Replacement lead-intake FAQs
Does the intake automatically flag vehicles with ADAS cameras?
Yes. The intake asks directly whether the windshield has advanced driver-assistance sensors or a camera, so shops know upfront whether calibration needs to be quoted alongside the replacement.
What happens if a customer isn't sure how bad the damage is?
The 'Not sure' answer still carries meaningful weight, so those leads still route through as worth a follow-up rather than getting dropped or scored as low-value.
Can customers request mobile service through this same intake?
Yes, the intake asks whether the customer wants the replacement done at a shop or via mobile service at their location, so you can route the lead to the right team instead of assuming an in-shop appointment.
Does this intake also handle ADAS calibration bookings?
This intake is scoped to windshield replacement itself; ADAS Calibration is tracked as its own subservice for shops that book that step separately.
How does the intake handle a vehicle that isn't safe to drive?
The drivable-and-safe question separates jobs that need mobile service or a tow from straightforward drop-offs, so your team isn't caught off guard scheduling a bay for a car that can't get there.
How does the intake stop unauthorized requests from tying up a bay?
It asks whether the person submitting the request is the owner or authorized to approve the service, weighting 'No' answers lower so your team can confirm authorization before locking in a slot.
Turn windshield replacement visitors into qualified jobs
Give every windshield replacement visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.