Know which side window leads deserve a bay slot
Vehicle owners select which window is affected, describe its condition, and tell you how soon they need it fixed, with damage photos attached so your team can quote and stock the right glass before the car shows up.
The exact intake your side window replacement leads complete
This is the real 7-question guided intake for Side Window Replacement — the same flow your customers finish before you ever pick up the phone.
What a qualified side window replacement lead should tell you
Replacement of a broken, cracked, or non-functioning side window on a vehicle — front or rear, driver or passenger side — including assessing window condition, confirming vehicle fit, and scheduling installation.
- Side Window Replacement
- Current Condition Window
- Vehicle Unsafe Or Difficult
- Make, Model, And Year
- Soon Replacement Done
- Vehicle Owner Or Authorized
- Vehicle Located This Service
The questions your team needs answered
Every side window replacement intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| Which side window needs replacement? | A 'Multiple windows' selection signals a larger job with more glass to source and a longer bay reservation than a single-window replacement. |
| What is the current condition of the window? | Distinguishes a shattered, exposed opening from a cosmetic crack or a stuck-but-intact window, which affects both urgency and how the vehicle should be handled in transit. |
| Is the vehicle unsafe or difficult to drive because of the window damage? | A vehicle that's unsafe or difficult to drive should be treated as a priority booking rather than sitting in a general queue. |
| What is the make, model, and year of the vehicle? | Make, model, and year let your team confirm the correct glass is available before committing a bay to the job. |
| How soon do you need the replacement done? | Separates same-day and this-week requests from owners who are still comparing options, so bay time isn't reserved for someone not ready to book. |
| Are you the vehicle owner or authorized to approve this repair? | Confirms the person requesting service can actually authorize the repair, avoiding wasted quoting time on someone without approval authority. |
| Where is the vehicle located for this service? | Segments the lead so you can route, price, and prioritize it correctly. |
How Cliont scores side window replacement leads
Every answer is weighted automatically — no manual review required.
Value signals
- Shattered, opening exposed
- Cracked but still in frame
- Vehicle Unsafe Or Difficult: yes
- Today
- This week
- Within a few weeks
Urgency signals
- Intact but won't roll up or down
- Vehicle Unsafe Or Difficult
See the lead your team receives
Side Window Replacement Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for side window replacement workflows
| Cliont capability | Side Window Replacement application |
|---|---|
| Weighted scoring logic | Combines the window condition answer (shattered vs. cracked vs. stuck) with the drivability question so a shattered, unsafe-to-drive vehicle scores well above a cosmetic crack. |
| Structured vehicle capture | The make/model/year field feeds directly into glass sourcing checks, cutting down on jobs where the wrong panel is quoted before the car arrives. |
| Conditional urgency routing | A 'Today' or unsafe-to-drive response can route straight to your CRM as a priority job instead of sitting in a general queue. |
| Location-aware intake | The service-location question helps distinguish jobs suited to an in-bay appointment from ones better handled through mobile auto glass service. |
Common side window replacement lead scenarios
Shattered window, opening exposed
Glass is gone and the opening is exposed to weather or theft, paired with a same-day timeline — the intake flags this as a same-day priority instead of a routine booking.
Cracked but still driving
The window is cracked but seated in the frame and the car is drivable, with the owner asking for service later this week — a solid job, just not one that needs the next open bay.
Window stuck, won't roll
Glass is intact but the regulator or track has failed, and the owner only wants it fixed within a few weeks — mechanical rather than urgent, so it can be scheduled around higher-priority jobs.
Multiple windows after a break-in
Several windows are damaged at once, often from vandalism, which usually means more glass to source and a longer bay reservation than a single-window job.
Someone browsing, not authorized
A caller who isn't the vehicle owner and is only researching options — the intake still records the details but flags it as lower priority than an owner ready to book.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More auto glass intake templates
Side Window Replacement lead-intake FAQs
How does the intake handle a vehicle with several damaged windows, like after a break-in?
The window selection question includes a 'Multiple windows' option, so your team knows upfront to plan for more glass and a longer bay reservation instead of a standard single-window job.
Can the form flag a vehicle that isn't safe to drive right now?
Yes — a dedicated yes/no question asks whether the damage makes the vehicle unsafe or difficult to drive, and a 'yes' answer carries a higher weight than routine cosmetic damage.
Does the intake collect the vehicle details needed to order the correct glass?
It captures make, model, and year as free text so your team can confirm glass availability and pricing before the vehicle arrives, rather than discovering a fitment issue at check-in.
What happens if the person filling out the form isn't the vehicle owner?
A yes/no question confirms whether the submitter is the owner or authorized to approve the repair, so leads from someone without authority to book are visible before you spend time on a quote.
Does the intake account for mobile versus in-shop service?
The location question captures whether the vehicle is at home, at work, at a repair shop, or elsewhere — useful for deciding whether this job fits your bay schedule or is better suited to a mobile visit.
How is urgency reflected in the lead score?
The timing question weights 'Today' and 'This week' highest, so an owner who needs same-day service is distinguished from someone just comparing options for later.
Turn side window replacement visitors into qualified jobs
Give every side window replacement visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.