Every rear window enquiry, scored before it ties up a bay
Ask whether the rear window is shattered, cracked, or chipped, confirm defroster and wiper connections and vehicle type, and collect damage photos — all before a bay gets booked on the wrong job.
The exact intake your rear window replacement leads complete
This is the real 7-question guided intake for Rear Window Replacement — the same flow your customers finish before you ever pick up the phone.
What a qualified rear window replacement lead should tell you
Replacement of a shattered, cracked, or chipped rear vehicle window, where the intake needs to confirm glass condition, defroster/wiper wiring, vehicle type, and drivability before scheduling.
- Current Condition Rear Window
- Rear Window Have Built-In
- Vehicle Rear Window Replaced
- Vehicle Drivable And Safe
- Soon Rear Window Replaced
- Vehicle Owner Or Authorized
- Plan Have Replacement Done
The questions your team needs answered
Every rear window replacement intake asks these — and why each one matters.
| Question | Why it matters |
|---|---|
| What is the current condition of your rear window? | The condition answer (shattered vs. cracked vs. chipped) sets the base priority weight and hints at how urgent the repair actually is. |
| Does your rear window have a built-in defroster or wiper connection? | Defroster and wiper wiring changes which specific glass part needs to be ordered, so this answer prevents the shop from quoting or booking the wrong glass. |
| What type of vehicle needs the rear window replaced? | Vehicle type affects glass size, cost, and part availability, which matters for scheduling and estimating before the appointment. |
| Is the vehicle currently drivable and safe to bring in? | Whether the vehicle is drivable determines if it can come to the shop or needs a mobile technician or tow arranged first. |
| How soon do you need the rear window replaced? | The timing answer directly weights how soon the lead should be scheduled relative to other bookings. |
| Are you the vehicle owner or authorized to approve this service? | Confirming the caller is the owner (weight 10) versus unauthorized (weight 2) tells the shop whether the appointment can actually be approved on arrival. |
| Where do you plan to have the replacement done? | The location preference decides whether the job routes to a mobile technician's schedule or holds a bay at the shop. |
How Cliont scores rear window replacement leads
Every answer is weighted automatically — no manual review required.
Value signals
- Shattered or missing
- Cracked but still intact
- Small chip or scratch
- Within a week
- Flexible timing
- Vehicle Owner Or Authorized: yes
Urgency signals
- Immediately
See the lead your team receives
Rear Window Replacement Lead
From first click to qualified lead
Follow vehicle owners through one smooth, guided flow.
They land & meet you
Your video greeting plays instantly — a real face instead of a blank form.
They explain the job
Smart questions adapt to their job and capture the full scope.
They add photos
Photos of the vehicle and damage come attached, so you quote before it rolls in.
You get a ready lead
Scored and qualified — waiting for you to win it.
Built for rear window replacement workflows
| Cliont capability | Rear Window Replacement application |
|---|---|
| Conditional branching | Defroster/wiper wiring and vehicle type answers determine the glass part flagged for the shop, so estimators aren't guessing before the customer arrives. |
| Weighted lead scoring | Shattered/missing condition combined with an immediate timeline pushes a lead to the top of the CRM queue ahead of a flexible small-chip request. |
| Authorization check | Leads where the caller isn't the confirmed vehicle owner score lower and are flagged for a follow-up call before a bay slot is held for them. |
| Location-based routing | Mobile service requests and in-shop requests are captured separately so dispatch can send a mobile technician instead of holding bay time. |
Common rear window replacement lead scenarios
Shattered window, needs it today
Vehicle is drivable but the rear glass is gone and the owner wants it fixed immediately — the highest-weight combination of condition and urgency, ready to jump the queue.
Cracked glass, comparing shops
Owner has a crack but no rush, and is deciding between mobile service and an in-shop appointment — the intake captures location preference so it routes to the right calendar.
Someone other than the owner calls in
A family member or employee requests the service but isn't authorized to approve it, which the intake flags at a lower weight until the actual owner confirms.
Small chip, unsure about wiring
Damage is minor and the caller doesn't know if the glass has a defroster or wiper connector — the intake still records what it can so the shop can confirm the part on arrival.
Truck with full defroster and wiper glass
A larger vehicle with both wiring features needs a mobile appointment, which combines a higher-complexity glass type with a location answer that routes to a mobile technician instead of a bay.
Connect Cliont to your workflow
Send leads
HubSpot, HighLevel, Salesforce, JobNimbus
Book jobs
Google Calendar, Outlook Calendar, Calendly
Notify your team
Email, SMS, Slack
Automate follow-up
Zapier, Webhooks, API
Simple, transparent pricing
Choose the plan that works for your business.
Professional
Unlimited intake forms and leads for your growing business.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Advanced analytics dashboard
Pay Per Lead
Only pay when you receive a qualified lead.
- Unlimited intake forms
- Custom video greetings
- AI-powered voice bot
- English + Spanish support
- Automatic lead scoring
- Digital estimates & e-signatures
- Photo, video & file upload
- Charged only for submitted leads
More auto glass intake templates
Rear Window Replacement lead-intake FAQs
How does the intake tell a shattered window apart from a small chip?
The condition question separates shattered/missing, cracked but intact, and small chip/scratch into distinct weighted answers, so shattered or missing glass scores higher and surfaces first in the CRM.
Does the intake check for defroster or wiper wiring before booking?
Yes — it asks whether the rear window has a built-in defroster, wiper connection, both, or neither, so your team knows what part to source before the vehicle arrives.
Can the intake separate mobile requests from in-shop appointments?
Yes — the location question captures whether the customer wants mobile service at their location, a repair shop visit, or isn't sure yet, so leads route to the correct calendar or technician.
What happens if the caller isn't the vehicle owner?
The authorization question weights a confirmed owner much higher than someone unauthorized, so those leads are flagged for follow-up before you commit a bay to them.
Does drivability affect how a rear window lead gets handled?
Yes — the intake asks whether the vehicle is currently drivable and safe to bring in, which matters for deciding between a shop visit and a mobile dispatch.
Is this the same intake used for windshield or side window jobs?
No — this intake is specific to rear window replacement. Windshield Replacement and Side Window Replacement each have their own catalog of questions built around that glass type.
Turn rear window replacement visitors into qualified jobs
Give every rear window replacement visitor a guided intake instead of a dead contact form — and get a scored, qualified lead before you tie up a bay.